I'm angry because I'm summoned by Thai customs On the packaging is not declared the content nor the value Next time you send a package abroad it is important for customs to know the contents of the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great company, you get what you order, and it arrives reasonably quickly. We alway buy from them
I had some problems finding what I needed and had to contact the support. My question was answer very quickly and I managed to find my mistake and find the correct attribute that I needed. Delivery wa... See more
Very good servic,easy to use web page and good postal service. I received my order today. Muchas gracias.
Company details
Information provided by various external sources
If you are looking for pet care products now enter Portal Mascota, your online store where you can buy products for the care of pets of all kinds
Contact info
Spain
- portalmascota.net
3.6
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Super service
24 September 2022
Nobody contacted since one week from the order
Nobody contacted since one week from the order and it's not progressed as well. I tried to reach you on mobile, whatsapp, email, no luck unfortunately. While the medicine that we ordered is highly needed (((
15 September 2022
Thieves!!
My experience when purchasing from this shop was very positive. Things changed when I asked to return some products because of my pet's death. At first, I was given authorisation by email and, the next day a courier came to my home to collect the items. It has been nearly two months since the collection and, no refund has been made. I lost count of how many emails, phone calls and messages I have sent which remained unanswered. In the last week, the customer service phone seems to be disconnected. They owe me over 100 Euros. Thieves!!
22 September 2022
Unprompted review
Excellent service
Excellent service, my cats are very happy 😻😻😻. Good communication and fast delivery.
9 September 2022
i didn`t receive what i ordered
i didn`t receive what i ordered, there was missing product, and i can`t get in touch whit them. they don`t answer my email.
27 July 2022
Unprompted review
Fast delivery within 2 weeks even to…
Fast delivery within 2 weeks even to Switzerland non EU country very satisfied
6 September 2022
I cannot believe this
I cannot believe this. I placed an order YFJRNOTWF back on 12 April 2022 and still have not received my shipment or any update regarding it. Nobody responds to any complaint or email that I have sent
29 August 2022
Unprompted review
very quick delivery to france
27 August 2022
Cheap but expedition is not cheap and not fast
The price is okay/cheap compared to the price you pay in Belgium in the pharmacy or at the vets. Probably because of lower taxe rates and because you buy the medicine in wholesale quantities and do not include the original box.
25 August 2022
Missing some translation to English.
Missing some translation to English.
All other experience to shopping is very good.
Delivery time was 10 working days to Slovenia and that is more than stated in web page (5-7 working days).
25 August 2022
Brilliant service
Brilliant service. Ordered and received medication for my dog within 2 weeks. No delay whatsoever. Will use again. Thank you very much.
24 August 2022
Excellent service thanks
22 August 2022
Great Service
22 August 2022
Recebi 1 em vez de 3
Bought a package of NexGard Combo for cats. It should have 3 doses, but only hás 1.
21 August 2022
Great company
19 August 2022
thank you for your service :)
12 August 2022
perfect, will use it again
11 August 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.