PORTMANTOS Reviews 

185
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

I purchased a TravelPro suitcase from Amazon. I didn't realize that the order was shipped by Amazon Prime, however the seller was Portmantos. The suitcase was delivered to me, but I did not even open... See more

Rated 1 out of 5 stars

I ordered Travel Pro luggage on Amazon from Portmantos. There was no disclosure that returns were different than normal Amazon returns. The luggage arrived and we used one time. The handle malfunct... See more

Company replied

Rated 5 out of 5 stars

Called before purchasing online to make sure that it was the correct product. The woman on the phone was kind to look it up in her system to confirm. Once I placed the order, it got shipped the very... See more

Company replied

Rated 5 out of 5 stars

I fell in love with my briefcase especially the color, I’ve been looking everywhere online for months and finally came across PORTMANTOS.COM I browsed through the site till I miraculously came across... See more

Company replied

Company details

  1. Travel agent

Information provided by various external sources

Discover designer travel bags & accessories from top brands at Portmantos, your destination for high quality travel fashion.


Contact info

3.2

Average

TrustScore 3 out of 5

185 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.2

All reviews

(185)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Came 2 days after placing order

Came 2 days after placing order. Product is as advertised.

31 January 2021
PORTMANTOS logo

Reply from PORTMANTOS

we are so glad to hear you are satisfied with our service. Your review helps us better our workflow.
Safe Travels,
-Portmantos Concierge

Rated 5 out of 5 stars

My Travelpro arrived promptly and was…

My Travelpro arrived promptly and was packaged nicely and the bag looked perfect. We have ordered six of these over time from Portmanos.

22 January 2021
PORTMANTOS logo

Reply from PORTMANTOS

We appreciate your loyalty. Thank you for your kind words.
Safe Travels,
-Portmantos Concierge

Rated 5 out of 5 stars

Great products and fast shipping

Great products and fast shipping. I've been buying all my travel gear from Portmantos. Had great experience so far.

14 January 2021
PORTMANTOS logo

Reply from PORTMANTOS

We appreciate your loyalty and your kind words.
Safe Travels,
-Portmantos Concierge

Rated 4 out of 5 stars

Second Time was a Charm!

This is second time that I purchased from Portmantos. I am happy to say that this time, they got it right and were efficient in fulfilling the order. A great recovery from the first time, where we had received a differnt size than ordered and had to accept it due to time constraints.

I will definitely purchase through Portmantos again. A great recovery and I will be a loyal customer going forward.

11 January 2021
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Reply from PORTMANTOS

We have been working diligently to change our service for the better. Thank you for taking the time to review us to let us know our progress.
Happy Travels,
-Portmantos Concierge

Rated 5 out of 5 stars

Easy to use website

Easy to use website, great inventory, and shipped in 2 days right before Christmas!

11 January 2021
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Reply from PORTMANTOS

Thank you for your kind review! We are so glad your order was received before the holidays.
-Portmantos Concierge

Rated 5 out of 5 stars

Speedy Delivery

Items were delivered in a timely manner, with no service issues.

5 January 2021
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Reply from PORTMANTOS

We appreciate your kind words. Thank you for your review.
Enjoy your purchase.
-Portmantos Concierge

Rated 5 out of 5 stars

Great selection and service.

We’re very satisfied although tracking notifications would’ve been appreciated.

30 December 2020
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Reply from PORTMANTOS

Thank you for letting us know about the issue you experienced with your tracking number.
We look into this issue further and make sure it doesn't happen again.
Travel Safe,
-Portmantos Concierge

Rated 5 out of 5 stars

Excellent

Excellent item and customer service

13 December 2020
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Reply from PORTMANTOS

Thank you for your kind review. We strive to do everything we can to make our customers happy.
-Portmantos Concierge

Rated 5 out of 5 stars

Klymit Pump

I ordered at last minute a Klymit pump for my road trip. It arrived quickly and came in very handy.

17 September 2020
Unprompted review
PORTMANTOS logo

Reply from PORTMANTOS

We are so glad you were able to get your klymit pump in time for your trip. We appreciate your review.
Travel Safely,
Portmantos Concierge

Rated 5 out of 5 stars

Ordered the deuter backpack for my…

Ordered the deuter backpack for my toddler, i got it within a couple days. Great service!!

29 August 2020
Unprompted review
PORTMANTOS logo

Reply from PORTMANTOS

Such a great backpack!
We are so glad you were satisfied with our service.
Travel Safely,
Portmantos Concierge

Rated 1 out of 5 stars

Poor customer service and lack of response.

I ordered a Timbuktu suitcase in a certain style and received the wrong style. Tried calling and got a voicemail as well as emailing with no response. I also paid for FedEx 2 day shipping since we needed the bag for a trip and paid extra for the bag and shipping and came via UPS Ground. I could have ordered the same bag from Timbuktu and received 10% off. Very disappointed in their customer service and lack of response.

16 August 2020
Unprompted review
PORTMANTOS logo

Reply from PORTMANTOS

Dear Customer,
I apologize for this inconvenience. Customer service will reach out to you and make this right.
Travel safe,
Portmantos Concierge

Rated 5 out of 5 stars

An excellent experience throughout

Best price anywhere for the item, order was fulfilled quickly (especially considering the virus slowdown), and the expedited shipping arrived as quickly as it should! Thank you very much.

16 July 2020
Unprompted review
PORTMANTOS logo

Reply from PORTMANTOS

We appreciate your kind words and support during this time. We are working diligently and safely during this time to ensure that all of our customers are satisfied.
Stay safe,
Portmantos Concierge

Rated 1 out of 5 stars

Absolutely the worst experience

Absolutely the worst experience. I wish I could give no stars. Bought $ 800 Worth of Briggs & Riley cases which they say were delivered even though I was home all day and received other documented packages from Amazon. Even in the ups description it describes it as a 10LB package. They refuse to answer any of my calls or emails. I am out of pocket and left bag less. NEVER DEAL WITH THIS COMPANY AND CHECK OUT ALL THE OTHER AWFUL REVIEWS ON AMAZON. How do they get away with ripping so many people off?

12 July 2020
Unprompted review
PORTMANTOS logo

Reply from PORTMANTOS

I sincerely apologize for the inconvenience this may have caused you. This issue has been pushed to priority to make sure that it is resolved quickly. Customer Service will be contacting you asap.
Thank you for bringing this to our attention.
-Portmantos Concierge

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