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Positive Lending Reviews 

517
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently described as outstanding, with many appreciating its efficiency and the ease of the overall process. Reviewers highlight the quick response times and clear communication, making the experience straightforward and stress-free. Many people also felt well-supported, noting the team went above and beyond to understand and accommodate their specific needs. Consumers frequently mentioned feeling informed at every step, with personalized attention making complex processes manageable. This dedication and expertise truly made a difference for users, leading to successful outcomes.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer service,... See more

Customer service

People report positive experiences with customer service, highlighting the exceptional support and... See more

Response time

Customers consistently note positive experiences with response times, highlighting that advisors are... See more

User experience

Reviewers consistently report positive feedback about the user experience, highlighting the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn't have asked for a better service or more support that we received from Positive Lending. Everyone we dealt with was so helpful and professional, but we must particularly thank Gillian for r... See more

Rated 5 out of 5 stars

All matters were dealt with in a professional manner for which I'm very grateful. The arrangement was finally instigated after a lot of grief for Ben and Mark caused by the inefficiency of the lend... See more

Rated 5 out of 5 stars

I passed a client to Brad to deal with a second charge. This particular client was keen to sort this out as quickly as possible and had already spoken to some other providers who were quite pushy in t... See more

Rated 5 out of 5 stars

I have recently had to arrange interim funding for a very important large payment I had to make quickly. Positive Lending have been wonderful towards this and I can say now that I can make it now. Not... See more


Company details

  1. Mortgage broker
  2. Finance broker

About Positive Lending

Written by the company

Founded in 2008 Positive Lending are industry leaders in Specialist Finance.

We are directly authorised by the Financial Conduct Authority and have won more than 25 industry awards in specialist finance.

Every year we arrange thousands of specialist loans for our customers, either directly or via 9000 mortgage brokers who recommend our services, so rest assured that you are in safe hands.

We can support with specialist lending solutions including:

  • Bridging loans
  • Second Charge Mortgages
  • Residential Mortgages
  • Buy to Let Mortgages
  • Commercial Mortgages
  • Development Finance
  • Equity Release and RIO

We have an unrivaled and extensive panel of lenders giving us the power to search the whole of the market and help find the perfect solution for your financial needs.

Our exceptional team are dedicated to supporting clients in making their property dreams a reality.

Visit our website

All the best Specialist Lending Solutions

Written by the company

Second Charge Mortgages
With a whole of market product range, exclusive products, transparent fees and superb service, we’re Positive we can find you the best second charge mortgage outcome for your clients; discover more and meet the team
Bridging Loans
Our bridging experts promise you the best rates on the market, AIPs in 4 hours, a specialist valuer panel who are selected for speed, expert bridging solicitors and focussed underwriters. When it comes to bridging, Positive is the packager of choice.
Specialist Residential and Buy to Let
For customers struggling to secure mortgages on the high street, our expert Mortgage Desk are on hand to help. So if you have a specialist residential or buy to let case that’s difficult to place, take a look at how we can help you.
Commercial Mortgages
Our team of lending experts give you access to a wide range of specialist lenders and private funders. When it comes to commercial mortgages; we’ll make sure your clients get the best outcomes available.
Development Finance
We ensure that we meet your clients’ project needs and deliver high returns for their investments through competitive pricing and prompt delivery of funds.
Equity Release & RIO
We have a great range of products designed to help current, and soon-to-be, retirees make the most of their finances – enjoying their funds and the equity that’s built up in their property.

Contact info

4.9

Excellent

TrustScore 5 out of 5

517 reviews

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4.9

All reviews

(517)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A* Brilliant service…

I love the fact that you deal with the same person throughout the entire process and our “person” Gillian was awesome, nothing was too much trouble and our calls and emails were dealt with promptly. If you’re looking for a loan with great rates and great support, I would highly recommend positive lending

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Very quick turn around!

Very professional and made the process smooth, once the application was submitted offer and completion was completed within 1 week!
Exceptional customer service, could not fault.
Thank you.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from 'Positive Lending'

All matters were dealt with in a professional manner for which I'm very grateful. The arrangement was finally instigated after a lot of grief for Ben and Mark caused by the inefficiency of the lender who were so slow to react, every time repeatedly asking the same questions!
They both did an excellent job navigating slowness and inefficientcy from the lender.
Well done and a big thankyou to you both.
John.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Positive Lending were extremely helpful and efficient in assisting us with a remortgage application. Nothing but positive feedback for a company which seems in this instance to be very appropriately named. Brad McGonigle and Suzanne Brown worked on our case and could not have given us better service.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Declan and George!! I could not recommend Positive Lending…

I could not recommend Positive Lending any more if i tried. I am amazed by the professionalism, understanding and kindness of both Declan Thomas and George Downton throughout my application. Not only have they both got my case through in less than 3 weeks(!!), they have been attentive, informative and gone above and beyond in the service I have received. I was contacted throughout the entire process and at every update possible (by phone and email), which made the whole process simple and easy for me to understand. I will be telling EVERYONE I know to use Positive Lending and in particular Declan and George, I really can't say enough. Thank you so much for all you have done. 10/10 *****

14 November 2025
Unprompted review
Rated 5 out of 5 stars

This particular case was extremly…

This particular case was extremly difficult and long winded but Ed Barnes get me informed all the way and yetserday it completed.

I've used Positive Lending now for several cases and find them very proffessional

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Really good communication

Really good communication!
As a Mortgage Adviser I haven't used Positive Lending before but my experience was excellent. The communication and clarity throughout the process provided by Ed Barnes was superb and left me feeling confident the case was in good hands. It's now completed with happy clients in a home they may not otherwise have got, so all round a great result.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Positive Lending has been absolutely amazing to work with. Suzanne Brown and Declan Thomas were incredibly helpful and made the whole process so easy for us. In just a few weeks, they arranged our second mortgage and helped us consolidate all our debts without any hassle. Their support and professionalism made a big difference, and we’re so grateful for their help. I’d highly recommend Positive Lending to anyone looking to make their finances easier to manage.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Superb service from start to finish

Superb service from start to finish. Amazingly organised, efficient and friendly. Whatever financial help we need in the future we will use Positive Lending. Kieran and Georgia were brilliant and kept everything running smoothly. Could not recommend more highly.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

They really go the extra mile!

We couldn't have asked for a better service or more support that we received from Positive Lending. Everyone we dealt with was so helpful and professional, but we must particularly thank Gillian for really going the extra mile. She kept in regular contact, pushed hard for us and really fought our corner - I don't think we'd have got across the line without her! We really felt she was invested in our case and cared about us as people. Fully recommend with no hesitation.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended for a personal tailored finance package for an unusual property purchase.

We were very impressed with the depth of knowledge Jake had on the various finance options available to us, for our unusual purchase. This was backed up with a very efficient service for financing options and amendments to suit our requirements. The process was enhanced by having Marie efficiently administering matters when the Solicitors started to slow .

17 September 2025
Unprompted review
Rated 5 out of 5 stars

We have been dealing with George…

We have been dealing with George Downton and from start to finish he has been brilliant. Communication is 10/10 with always responding quickly to emails or calls. Would highly recommend.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

I can't thank David and team enough

I can't talk highly enough of David at PL, he was an absolute star throughout the entire process. He was engaging, clear with communication(s), supportive, willing to go the extra mile I believe, clearly very knowledgeable and generally an all round nice guy.

Also I find many companies have stars so you think the company is great, then you work with someone else within that company and you have a different experience. So the fact that Mark was able to support in line with very high benchmark set by David is also a testament to wider team and firm. This doesn't seem to be the norm nowadays in my experience.
I can't thank David and Mark enough and would highly recommend PL

5 September 2025
Unprompted review

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