Great system when it works, but no tech support whatsoever.... be ready to wait on hold for hours before talking to a live person. Today, I have been with tech no-support for over 5 hours & my store... See more
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See what reviewers are saying
Oh my gosh... Edward out of the California office is the all knowing wizard of POS nation Cash Register Express. He was able to work us through a 2.5 year long issue we had been calling about over an... See more
Company replied
The telephone got answered within a very short waiting period....with no commercials. Was attended to by rep Edward who fixed my POS problem and efficiently answered my questions about new and... See more
Company replied
Soorag Balasubraman was the first representative who actually answered my questions and resolved my issue about which printer would be best for our needs. He was patient and explained everything to m... See more
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Company details
Written by the company
POS Nation offers a complete point of sale solution to streamline your small or medium-sized retail business. We support retailers with a turnkey solution so you have the hardware, software, and payment processing needed to improve checkout, create happier customers, and grow your business. POS Nation's 10,000+ customers are backed by our dedicated customer service team, including 24/7 US-based support. We provide retailers with high quality, easy-to-use, plug-and-play point of sale solutions. We take pride in our ability to outfit businesses with customized, all-in-one POS systems. Our wide range of products, low-cost delivery, and dedicated customer service combine to make us the premier provider of everything point of sale.
Contact info
Griffith Street 3021-B, 28203, Charlotte,NC, United States
- 877-727-3548
- sales@posnation.com
- posnation.com
4.5
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Tech support from Don was excellent
Tech support from Don was excellent. Answered all questions and fixed existing issues.
4 October 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Don and that he represented POS Nation well. We look forward to working with you again soon!
I explained my problem and they fixed…
I explained my problem and they fixed it in less then 5 min. Then took the time to show me how to do it myself. You guys are always so helpful
3 October 2023
Reply from POS Nation
Reviews like this really make our team proud. Thank you so much for your kind words and for being a valued POS Nation customer!
Paul did an excellent job of helping us…
Paul did an excellent job of helping us with some first day issues we were experiencing.
30 September 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Paul, and that he represented POS Nation well. We look forward to working with you again soon!
Quality at its best
Quality at its best. Comcash and POS Nation are easy to work with. Paul was very helpful.
28 September 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Paul, and that he represented POS Nation well. We look forward to working with you again soon!
Paul was very knowledgeable
Paul was very knowledgeable and a pleasure to work with. He knew actually what my issue was and got it resolved very quickly. He even went up and beyond to teach me how to run my own reports any time I needed to.
29 September 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Paul, and that he represented POS Nation well. We look forward to working with you again soon!
Ongoing issues for over 2 years
Back to same issue of not being able to do cash reconciliation. Waiting for Kevin to fix. Sent email and called as well. Just waiting..
Updates are pushed without informing customers .. the entire sales team has disappeared after selling the software. 2 years of ongoing issues..
1 September 2023
Unprompted review
Reply from POS Nation
Hello Chirag, I am sorry that our support has not met your expectations. I do know that our team called you regarding your issue after you placed this review and were able to resolve it quickly and provide guidance on how to avoid the issue in the future. Please note that calling for technical support when you have any kind of issue is the best way to receive support.
If you need assistance from the Sales team, please do call us at the main 877# and your original sales rep or a new sales rep can help you. They are available daily.
We look forward to assisting you with any needs you may have in the future.
Thank you,
POS Nation
Harry was super friendly and fixed my…
Harry was super friendly and fixed my problems extremely fast would definitely recommend him for future tech issues.
Thanks Harry
24 September 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Harry, and that he represented POS Nation well. We look forward to working with you again soon!
Stay away from POS Nation
System is clunky. Not user friendly. Customer service is really bad. Account rep is hard to get a meeting with (have to book a week in advance) and can't get tech support on the phone. Doesn’t integrate with QB Online, even though I was told it would. Hardware is cheap and credit card terminal doesn’t function properly (for example, the tap feature never works for CC transactions). Sales reports are not refined enough, they spit out as long chains of unpolished data in CSV format. The entire team is a bit wormy and won't give you a straight answer when you finally ask to cancel.
22 September 2023
Unprompted review
Reply from POS Nation
Hello Max, we are very sorry that our system did not meet your needs. We have confirmed via e-mail that we will provide a full refund to compensate you for your issues that you experienced. Thank you
Paul was very helpful and solved the…
Paul was very helpful and solved the problem we were having. He also did it in a very timely fashion where it did not take too long at all.
15 September 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Paul, and that he represented POS Nation well. We look forward to working with you again soon!
He fixed the problem really fast and…
He fixed the problem really fast and was kind and explained it well.
15 September 2023
Reply from POS Nation
Thank you for your feedback regarding our technical support services. We pride ourselves on delivering service our customers can brag about, and it is great to know that we succeeded with you! We greatly appreciate your business.
Great customer service.
5 September 2023
Reply from POS Nation
Thank you for your kind words, and for taking the time to share your feedback of our company! We greatly appreciate you and your business.
Paul was great and knowledgeable
1 September 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Paul and that he represented POS Nation well. We look forward to working with you again soon!
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Dan, and that he represented POS Nation well. We look forward to working with you again soon!
Great Customer Service
Paul was very helpful. He helped fix my computer issue quickly. I appreciated his candor and the ease in which he explained everything he was doing to help solve my problem.
1 August 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Paul, and that he represented POS Nation well. We look forward to working with you again soon!
Great technical support!
I always seem to give Don the fun issues to tackle and I appreciate his patience. He is always knowledgeable about how to go about fixing my problem and does it quickly and thoroughly.
13 July 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Don, and that he represented POS Nation well. We look forward to working with you again soon!
Fantastic to work with!
Don has helped me with a few issues - his knowledge is deep as well as broad, and he is a delight to work with.
20 July 2023
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Don, and that he represented POS Nation well. We look forward to working with you again soon!
Visualizing my 5 Pos systems ($6000 value) being tossed in our dumpster.
Starting in 2017 we purchased 5 Restaurant Pro Express systems for our food concessions. We happily got through the programing and set up and we were on our way. All was going well. Sadly we were shut down for 3 years during covid and now that we are ready to re-open we are told that they don't support our system. They have been sold and the tech support is only available by paying up front for a year. I spoke to Carter who forwarded me to Richard who had Derek contact me and tell me that Natasha would be calling me to connect me with a tech support company that could help us get back up and running. Nothing again. All this back and forth has taken over a week of calling and waiting for return calls. Monday I will begin my search for another company. Such a disappointment
14 July 2023
Unprompted review
Reply from POS Nation
Hello William,
We're very sorry to hear that you did not receive timely service. We are no longer providing technical support for the Restaurant Pro Express product, so in order to get you the best result, we have to work with the owner of that software to assign you a new reseller. We did that and as of Friday they were assigning you the new reseller. We've contacted them again today to get that contact information and will forward it to you as soon as we have it. The new reseller will be reaching out to you ASAP as well. Please do contact us ASAP if you do not receive that information or if we can be of further assistance. Thank you
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Don, and that he represented POS Nation well. We look forward to working with you again soon!
The combination of top-notch hardware…
The combination of top-notch hardware setup assistance and comprehensive software training provided by nish was nothing short of outstanding
11 July 2023
Unprompted review
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Nish, and that he represented POS Nation well. We look forward to working with you again soon!
The support provided by Nish for…
The support provided by Nish for hardware setup and software training was truly exceptional. Their expertise and guidance ensured a smooth and hassle-free setup process, while their comprehensive training equipped me with the necessary skills to make the most of the software. I highly recommend their services for anyone in need of reliable assistance in both hardware and software domains.
11 July 2023
Unprompted review
Reply from POS Nation
We are glad to hear that you enjoyed your experience with Nish, and that he represented POS Nation well. We look forward to working with you again soon!
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