Possum Play Reviews 

Arrived quickly, just needed to zip up the zips and could use it immediately, my daughter loves sitting and reading on it

Quick postage and neat compressed packaging. The sofa is brilliant!! Our kids (3 and 7 months) absolutely love it. It's doing exactly what we wanted in helping them to be active and imaginative on days when we have to be inside rather than just being served endless cups of pretend tea and cake! Highly recommended. Hoping to order more.

I'm thrilled with the Possum Play Couch! It's incredibly versatile, allowing my little ones to create all sorts of games and shapes. It arrived within 4 days of placing my order. I couldn't be happier!!

Fran

we LOVE our Possum Play couch. Regina was quick to answer and assist with our queries- thank you Regina!
the couch is fantastic and I am so glad we got it.
Our son (2 years) uses it for play everyday.
We create-forts, slides, rocking boats- SO MUCH FUN!
Highly recommend! it will not disappoint.

Terrible customer service. The courier forgot to leave information about where they left the parcel, all it said on the tracking page was 'Left with a neighbour' and a blurry photo of feet and a corner of a door. I spent days asking around the neighbourhood and going to neighbours and didn't find my parcel. Also, I have extreme phobia of bugs and the thought of my parcel living for days in a home with fleas or bedbugs, was driving me insane! All customer service did was make me wait until the bloody courier remembered where he left the parcel 6 DAYS LATER. Of course it didn't arrive on time for the intended purpose, I had to write a few angry emails. I said I want compensation for all the trouble they caused me and the wasted time to search for my parcel like a bloody beggar but everyone literally ignored me and all I got was a 'So sorry for the inconvenience'.

Also, the smell when I finally opened the pacel was horrifying. Covers need immediate wash before use and it's a struggle to put them back on.

Besides all this, the play couch is alright, little one likes it. Too bad the experience killed the magic this famous sofa promised. Just another overrated brand that spends more finance on marketing than what actually matters. I will tell everyone I know to not bother with them. So extremely disappointed.

Cannot recommend this play couch enough! And i can also clearly say its not only for kiddies. I found my husband playing with shapes and setting his stage as his fav hehehe mind you the baby was asleep.
My bubba is only 12 months and loves the different shapes it makes. every time he wakes up from a nap its different!

I cannot wait to see what he comes up with when he is big enough to do it himself.

Easy to set up. Easy to use. Lovely to look at. Lovely to play with. Love the colours. Love love love
If your thinking about it. Do it.

Lastly i also love how personal the company is. The moment i followed them on instagram there was a message from them straight away. Yes i know it wasn't personalised specifically to me but i liked that extra attention to detail to reach out to their customers

Thanks again guys.

I so wanted to love this after being
recommended by lots of mums. I spent time researching different options of Play sofas (over 6 months) so not a whim purchase.
Bought in the Black Friday sale with a decent discount knowing it would not be delivered until February. Which was fine. We were willing to wait. However I reached out several times for updates and reassurance, who wouldn’t when they took nearly £400 out of my account instantly. No response. Customer service is terrible. And then despite no product or response from emails asking for a simple update on expected delivery date, constantly bombarded with emails on other products to buy!!!
Anyway sofa finally runs up 29/2 so just within the late February deadline. Fine. Opening it up my whole house stunk of fish. Not just a little smell. I’m talking rotten sardines fish.
Was told to let it settle or put it in the garden (February uk weather 🙈) or wash the covers? The covers that I’ve just struggled to zip up in the first place?
Thankfully it did settle smelly wise with a couple of cold nights of windows open but I’m not sure the zips will actually last if I do wash it because they were also dodgy 😂
Anyway the kids do love it and would rate it’s play factor 8/10 and much to my annoyance my son wanted the big wedges!
Here we go again.
No mention of pre order when I (he) spent £100 of his saved up pennies that it was pre order! Yet now apparently it’s on back order until June 🤪

So kids yes will love it. Adults be warned the customer service is non existent and will leave you frustrated by the bucketload

I purchased a play couch in the Black Friday sale this year on 27 November - here we are two days before Christmas and it hasn’t arrived (and won’t be here for Christmas now). Wait, actually, the armrest has arrived but not the rest of my couch, making for a fantastic Christmas present for my two little girls…NOT. Very disappointed and regretting the purchase, and it’s not even here yet.

Ordered in late November with ‘guaranteed delivery before Christmas’ and now the latest shipping update is delivery by 5th of January. Whilst Australia post is not within their control, they took 9 days to ship it from when I placed the order. Zero help from customer service. Would not recommend dealing with this business.

I have not yet received my order, nor has it been shipped yet, despite purchasing on the 26th of November, during the Black Friday sales. They held off shipping my order due to water proof liners not yet being in stock. When I raised my concerns on the 5th of December, the customer service rep was unhelpful and instead of directly answering my questions repeated information she had already sent me in a previous email. She assured me the items would be shipped out in a couple of days (which has not happened). I don’t understand why they wouldn’t send the couch itself within 2-5 business days as stated on their confirmation email and website and then send the liners separately when they came into stock. Now I face the real possibility that I won’t have a Christmas present for my son, all because they lied about their shipping of in stock items and ignored my requests to send these immediately and continued to hold off shipping the order until the liners were in stock - all so they could save money on shipping. Really poor and very disappointed in the response from customer service.

27/12 update: item has still not arrived over a month after purchase. Ridiculous.

17/05 update following response from possum play: seems as though possum play is doubling down on their lies regarding shipping. In my order confirmation email it states “in stock items will be shipped in 2-5 business days”. You didn’t do this, nor send my in stock items when I raised the issue with you. It wasn’t confusion on my end or a miscommunication, it was a downright lie from your company. Take ownership of the fault - it’s entirely yours, not Australia Post’s, nor mine.

The product is great, however when asking the owners about sales they told me they do not have any planned, weeks later there is a huge sale. I would have saved £380!!! A huge sum of money that I could have used to contribute towards my disabled sons sensory den that I am trying to create.

They also claimed their final stock before Christmas is live and won’t be restocked until after Christmas. This prompted me to buy when I did. However, the products were all restocked during their huge sale. If you look at their advert on 17th October, it states they won’t restock before Christmas…. Weeks later, restocked. I will not buy another product from them again due to their dishonesty regarding sales and stock levels. I feel cheated out of £380 by this company, from reading other reviews, I am not the only one who feels the owners are dishonest.

What a fabulous addition to our lounge room. I’ve set the Possum up as a crash mat and play area for my little guy who’s learning to balance and he just loves it - he takes all his toys to it and camps out there for ages. He climbs on the various cushions and lands safely. Thanks Possum creators - you guys nailed it!!

Amazing quality and so much fun for our toddler and us! Great for burning off that last bit of energy before naps and bedtime. We know we will get so much use out of our play couch for years to come! Well worth the money, highly recommended!



I’ve said it before, so I’ll say it again.
Over the last couple years I’ve been buying my little great nephews Possum couch shapes. I started with the basic couch and each birthday I purchase another shape or two. I especially like the 20% off deals. I’ve bought the boys all shapes now and so have started doubling up. They absolutely adore the cushions. Each night while they are in the bath, their dad makes the cushions into a new shape, eg dragon, plane etc. The boys love to discover a new imaginative, fun shape waiting. (I think their dad has just as much fun inventing a new design!) The shapes are so safe, resilient and sturdy. At 3 yrs and 20 months I can see the boys playing on them for many years to come. Best investment I’ve ever made. I spread ‘the good word’ every chance I can.

This company is just fabulous. Their personal service and amazing product is amazing. I had a great experience interacting with Georgia and now that Santa has delivered I can also say I love the product so much. Fun times all day and then night time snuggles. I just know this is going to be much loved for years to come and I can’t wait to add more shapes.

My daughter loves her shapes, she can use them to create a cozy pillow fort one minute or start using them to balance and practice her gymnastics the next. One of our best purchases this year!

My kids love it.
Very good quality product.

It will even support my weight (82kg)

Awesome!
Us Parents and our children (3 & 1) are amazed and thrilled to finally have Possum (in Estonia!) The material is nice, filling-foam comfy (will be used as additional sleepover mattress), never-ending ways how to play…

Our daughter is only 13 months old now and she got the play couch for her 1st birthday. She loves going through the tunnels we make, sitting to read her books and lay on them with the dog haha. They are great quality and I can see she is going to enjoy them for many years to come!

No brainer
Wish I’d got one earlier!!! Hours of fun riding in their Ute, tackling the ninja warrior course, wrestling in the ring, jumping on the high jump mat and singing on the concert stage! Also, looks lit 🔥in our playroom!