PostNL Reviews 

This company post nl is disgustingly and should be shut down immediately
I ordered my daughter christening dress from a girl in Amsterdam and she sent it through post nl it got to them on the 12th of September and it still hasn’t even left the Netherlands I’ve called multiple times and used the bot chat service online when you call their customer service lines they at absolutely no help at all !!!!! Can’t tell you when it’s going to be shipped just keep saying that they can see what I can see on the track and trace which absolutely ridiculous as their supposed to be a customer service help line surely they should be able too see more than what I can see due to this poor delivery service I’ve had to cancel my daughter christening and still no update no help when I call nothing they are disgusting bo empathy in what their doing to people and their items they really should be ashamed I’ve never had this experience before with any delivery company ever will never ever be ordering anything from Amsterdam again due to this awful experience I’ve had I’ve now had to get a second dress made and book a flight to Amsterdam to get it as I do not feel the dress will ever arrive to me at this point especially after reading all of their awful reviews online

They accidentally returned a package, but gave me a full refund. Their customer service is always nice and helpful. The delivery person in my area is super nice as well. Although it's far from perfect the competition is just way worse. Definitely going to use post.nl over some other company.

Package stuck in netherlands for 2 weeks. Never using postnl again. It's a international shipment btw

STOP AWAY Rubbish company does not recognise tracking talk to that uselles robot/AI called daan does not know what you are on about give tracking number address uselles this is why POSTNL gets bad feed back just 1star STOP AWAY FROM POSTNL DO NOT USE read the bad feed back most people complain about it but this company is not interested in bad feed back if they was they would do something about it this problem hase been going on for ages they LOVE NEGATIVE FEED BACK THEY DO NOT CARE

Too long deliveries times without info. Impossible to communicate with their terrible customer service. A package from China is staying sincw 24 days in the statuw:Pre-declaration of the item has been received by customs
09-07-2024 08:55
Nothing happens

TRack & trace code of Post.NL is great!
You can monitor how your documents ultimately get destroyed.
I had my documents send by registered mail from sender to my home address. But since I was on holidays, I could not sign upon delivery. So within 10 days it was sent back to the country of origin, to some mail storage location. This I could all trace. Despite numerous calls, they could not send it to me again, neither allow me to collect directly from them since I was only the interested party; not the sender. Only the sender, gone for several months, was allowed to address the issue. So all I could do was observe how it was eventually sent to my former employer mentioned in my documents, archived as PDF and most likely destroyed, as is normally done by them with received mail. I called them, and indeed, I was right: destroyed. The PDF is useless to me. So now I can start all over again getting translated legalised copies. Great procedure, PostNL !

They constantly pretend to deliver and then send an email saying they attempted delivery but were unsuccessful. It's a disgraceful service. This is not the first time and unfortunately, it won't be the last. Truly pathetic. I've already opened several cases to complain about the constant poor service, but I have never received a response or explanation

Ordered something and yes, they do drive to your home and get out just to get back in right after and just drive off whitout delivering your package and now im sitting here trying to get my package. This company should be declared bankrupt. Horrible company.

Painfully incompetent.

They will ignore any settings in the app and steal your parcels. Happy leaving your a "we missed you" card where the code / QR code does nothing and your own house number, hand written, for the delivery location.

Support will do nothing to help and advise to contact the sender. Never use PostNL for anything important.

Awful, customer-hostile company that is completely out of touch. Very quick at charging you 6 Euros handling fee for a duty value of less than 1 Euro, after which whether the delivery happens is a roll of the die, ie some times you get the package, some times you don't. You end up paying Post NL for something that is never delivered. It's a good business model. but it screws its constituents.

PostNL as per my report to you, I have not received any delivery from you, despite it showing on your app that my package was delivered on 24/06/2024 at 09:16 at my home address. On the Amazon website it shows Delivery, Depot Hengelo. Where is my package? If delivered to home address, to whom exactly as this does not fit in the post box? I'd appreciate your urgent response in this regard.

Since they changed the delivery to sending.es (the 2nd worst delivery company in Spain), none of the packages were delivered. Sending.es is not even communicating with postNL about the state of the communication or the correct date/time. We will not send packages through PostNL until they return to work with CTT.

Doing what they should do. I am satisfied

If I could rate this company a 0 I would. They lost my package. Took 5 weeks “investigate” then took another 4 days after the “investigation” had been concluded to tell me they lost my package and there’s nothing they can do. The customer service received both instore and online has been negligible. I wouldn’t recommend anyone I know to send anything with post NL. I have sent mail from all over the world and never in my life have I received such a lack of customer service than I have with POST NL

You can never count on them

Just bad. Not sure why companies work with them.

My parcel should have been delivered on the 26th of April. Despite this, probably because of a buggy software update, delivery changed from home delivery to the post office. After a few re-scheduled deliveries the item arrived at the sender's address instead (in the system it was still re-scheduled). The sender sent it a second time and now it didn't arrive at a planned time again. The service is very rude saying that they do not care about the receivers as the sender pays them.

Its the worst company off delivery.My package must deliver yesterday and was not deliver just returned to the seller.

Terrible customer service. They don't know where my package is. So I think I'll nevver see it... the worst

Package from abroad passing through PostNL system not delivered. Track & Trace gives apology and says delay will be 1 day for not delivering 5 days ago. Package still not delivered 11 days later.