Ordered a postcard with Postaly, I had a few questions so I contacted their customer service. They replied to all my questions very proffesionaly. Will use again. Michael
Company replied
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See what reviewers are saying
I've never written to a celebrity before, but wanted to extend compassion to an individual facing health challenges. I liked the idea of a personal letter being sent and used Postalie. I woke up in th... See more
I have to say that your CAPTCHA is terrible. Every time the CAPTCHA appears, it is incomplete. Whether it's on your phone or on your computer. So every time I verify it, I always have to rely on luck,... See more
Company replied
Postaly's website is simple and easy to use and appears to be serious and trustworthy. It pleases me that there is platform that allows for contact with otherwise "difficult to reach" people. I would... See more
Company details
Written by the company
Postaly (formerly: postalie.com) is the first social network on paper. We help people connect with their loved ones by sending real postcards or send letters anywhere, privately and securely.
Contact info
64-66 Rue des Archives,, 75003, Paris, France
- contact-trustpilot.84932@postaly.org
- postaly.org
4.2
Great
179 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Postalie is great!
Postalie is great! I looked everywhere to post a letter to Emma. The Royal Mail could not find her address and her fan email is completely broken!! Hopefully, Postalie can send my letter to the right address safe and sound.
27 January 2023
Unprompted review
I want to be a regular customer.
18 January 2023
Unprompted review
How do they respond tho?
9 January 2023
Unprompted review
CAPTCHA IS TERRIBLE!
I have to say that your CAPTCHA is terrible. Every time the CAPTCHA appears, it is incomplete. Whether it's on your phone or on your computer. So every time I verify it, I always have to rely on luck, almost hundreds of times before you can succeed. I'm thinking this is a terrible experience. I wonder if your job is to send letters or verify robots? haha. By the way, it would be better if it could support Japanese input or Chinese input, so that it would be more convenient to write letters.
2 January 2023
Unprompted review
Reply from Postaly
Hi Paul, I am sincerely sorry for the experience you had with Postalie. Security it really important to us but it should not be at the expense of the customer experience. I will investigate and see if we can make our security protection more flexible and our CAPTCHA more accessible.
You made a very interesting feedback about Japanese and Chinese characters. I will make sure to integrate that in the next release.
Kind regards and apologies again,
Alex, creator of Postalie
Great service loved it
2 January 2023
Unprompted review
Amazing
Very good ! That made my son day they are quick and easy Thanks 🙏
31 December 2022
Unprompted review
The platform is very user friendly.
20 December 2022
Unprompted review
you seem to be cool
26 November 2022
Unprompted review
Quick and easy to use had no issues…
Quick and easy to use had no issues with it at all, I just hope it works.
20 November 2022
Unprompted review
It's was quickly to write and upload…
It's was quickly to write and upload the picture. I really recommended it. I love it!!
16 November 2022
Unprompted review
I love Postalie
Good straitforward service saves a lot of running around figuring out how to send letters to certain people who have high status. Very simple to do, very affordable. I will definitely use this service again. I wish I'd found it months ago.
30 October 2022
Unprompted review
This is a great company
This is a great company. The only one that can send all over the world for a descent price!
21 October 2022
Unprompted review
So far so good...hopefully my postcard…
So far so good...hopefully my postcard reaches the right person…
30 September 2022
Unprompted review
Love it
Love it, you're giving fans to text her that's amazing! Thank you!
26 September 2022
Unprompted review
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