Poste Italiane Reviews 

I have ordered something from Italy to Sweden, to my Adesse. The only information I get in the consignment history is that the consignment is ready for collection in Sweden. I don't know where in Sweden, but not in our town. Where in Sweden?

I sent a letter from Rome to New Jersey via Postapriority Internazionale with the tracking number on April 29,2024.
I waited 1 hour and 1/2 to get the stamp on that day and my letter has not arrived after 1 month and the tracking number is mute.

Always mess up the delivery. They throw the posts instead of letter boxes. Anything coming from abroad consider it either lost, undelivered or stolen. Call them they flat out refuse. Lost 3 package of mine in one year.
The incompetence is that if sender asks them to redeliver they send it to post office miles away to be picked. mine was 14 kgs..

Worst service. Never trust on Italian post. It will drive to heal.

A simple letter sent to Spain on December 5th 2023 by posta prioritaria internazionale has never been delivered. We are at the end of February 2024. They are useless and incompetent.

Posted a small suitcase from UK in September via UK Parcelforce. It got to Italy 4 days later. 5 months later it still hasn't been delivered. No attempt to deliver it or contact the recipient despite the phone number being on the address label. The suitcase has now been in Milan since 14th December, supposedly for return to UK. Official email enquiries from UK Postal Service are deleted without being opened or read. Phone calls from English speakers are hung up on. I work in UK Postal Service, I know, chasing this has been part of my job. Quite why any operations bother to partner with this particular bag of Italian corruption is a good question. There is nothing professional about this organisation.
Update 20 March 2024. After weeks of pursuit it appears that this item was "disposed of" by Poste Italiane a month ago. So just to recap, no attempt made to deliver item or contact the recipient with the supplied contact information. No attempt made to return the item to sender via UK Parcelforce.
Item "disposed of" (read, contents shared out) WITHOUT ANY authority, they should have referred to the consigner, Parcelforce UK before any such action. No such reference took place. Tracking information not updated since 14th December 2023 nor any indication given as to the intended direction of the item.
If you are reading this I would beseech you not to use Poste Italiane or any company that partners with them. You will be most unlikely to see your possessions again. Absolute Scum.

Just downright atrocious postal service. I called from Korea to ask rough estimate of shipment date of an item that was still in process, and guess what I got? A consultant who hung up the phone because he couldn't speak English. Isn't an attendant supposed to at least try to serve the client or seek out someone else who speaks English. I lost all my respect to this postal service due to that poor treatment I got. Stay away from this deplorable postal service everyone!

corrupt and a total governament scam post, sent a package for deliver that never arrived was cancelled after 90 days waiting, no one to support, lazy post.

Ho acquistato con Vinted una giacca, che è stata regolarmente spedita tramite il servizio di Poste Italiane in data 22/01/24. Mi è arrivato un primo avviso di consegna (presso un punto poste da me selezionato) entro il 26/01 poi uno successivo per il 29/01. Oggi è il 31/01 e dal sito delle poste il pacco (codice1UW16AE223568), che proviene dalla provincia di Trento, risulta ancora "IN LAVORAZIONE" presso Verona (VR) !!!!!
Inoltre il servizio clienti automatico da risposte completamente inutili. Totalmente inefficiente!
Le Poste sono affidatarie di un servizio pubblico che in relazione a questa mia esperienza è davvero scadente.

I purchased a jacket with Vinted, which was duly dispatched via the Italian Post Office on 22/01/24. I received a first delivery notice (at a post office point selected by me) by 26/01 then a later one for 29/01. Today is 31/01 and from the post office website the parcel (code1UW16AE223568), which comes from the province of Trento, is still 'IN WORKING' at Verona (VR) !!!!!
Furthermore the automated customer service gives completely useless answers. Totally inefficient!
The Post Office is entrusted with a public service that in relation to my experience is really poor.

I send parcel on 2nd December 2023 from Italy Milano to Ranchi India , today is 17jan 2024 , I never received my parcel in india, I send so many emails to track and forword my percel but I always got some nonsense reply, this is very bad and poor service, I am so disappointed and frustrated with this worst post Italian ! I don’t know what is a confusion, I have send the email or sender details reciver details but still there is no update. My gifts and cloths are inside that which I was supposed to wear on Christmas and it’s almost more then 1 month I never received my parcel, may I ask this post Italian team to kindly check my parcel and please send it to me! My tracing No is CPO93017227IT

They said they had delivered my parcel but that is not true. There were three people at home that day. There is no way to contact them as the line is always busy. Cannot even phone the post office because they do not answer. Considering the number of bad reviews, what the Italian Postal Police doing about the problem? #poliziapostale There is no accountability whatsoever. This is not the first time a parcel was marked as being delivered but I did not receive it. Appalling service from a public entity.

Worst national postal service in the world. Period

They lost my package and said it was delivered.
They can't speak English so they refused to help me.
They also don't respond to emails.
Never NEVERRRRRR order with them as delivery company.

Business package from USA in transit for 22 days. Sitting in Italy Post warehouse and not moving. Needless to say I lost a customer in Italy. No way to do business!

truly dysfunctional, backwards, and broken. I want to try and never order another shipment that they will touch or manage!

Matthew

What a shame minus stars don't exist as this service does NOT even merit one star!! This government department is a front for theft. My package was returned to Arona from Milan as I had packed some cosmetics I was sending to my home in France. The hotel I'd stayed in sent a staff member to the post office to remove the cosmetics, and then the parcel was supposed to be sent to me. However this never happened - they stole over 500 euros of clothes that I was sending home. No answer to my calls, no explanation. NEVER send a parcel from Italy!! I had sent one from Greece 2 weeks before, also with cosmetics and gifts, and it arrived in 3 days. Italian postal service is the worst I've ever experienced. Quelle honte!

I lost my ATM card, and I requested for a new one from Poste italiane Bologna. They told me that the new ATM card will be sent to my home address within 15 days. I didnt receive it, again I went back to the same post office for getting the card directly from the office with a new IBAN. They asked me the complaint letter given by the police department. I gave them that. Now they wanted the card number in the letter to give me the ATM card. I got it.....Now it's almost 5 hours, there are no enough staff in the office. My rating is 0 to the power infinity.

Absolutely terrible service, lost many of my packages...

Pathetic service. Probably the worst in the world.

We have sent a package to Italy, a month later the package is still blocked and not being delivered. After several calls every operator is giving different informations and instructions on what to do with 0 results in the end.