Posten.no Reviews 

They will do whatever they can to deliver to pick-up point kilometers away instead of home, even though this was paid for.

I am extremely disappointed with the poor customer service and lack of accountability shown by Posten regarding delays with my parcel. Despite reaching out for assistance, the response I received was vague and unhelpful, reflecting an indifference to customer concerns.

While I understand that some services may not guarantee specific delivery times, this does not excuse excessive delays or the failure to ensure reliable service. Instead of addressing the issue directly, Posten shifted responsibility to the sender, leaving me caught in the middle of a frustrating and unproductive blame game.

This lack of coordination and professionalism between Posten and its partners is unacceptable. As a paying customer, I expect better communication, accountability, and a commitment to resolving issues rather than deflecting responsibility.

Posten needs to improve its processes, prioritize customer concerns, and take ownership of service issues. Until then, I cannot recommend their services and would advise others to be cautious when relying on Posten for important deliveries.Poor delivery time and very poor customer service .

Very reliable, and mostly on-time. In my experiences services were always on time and very accurate. Packages are delivered fast, notifications in the app are useful and easy to follow. I always try to use Posten if I can.

A package from Trondheim to Oslo 5 days to reach. And It costs 73kr for a small package. Only Norway’s Posten can do! World’s class logistics!

Missing the address and being late even after talking with their customer service which is useless… rarely good experience with them

Try to send package to Spain. Make deklarasjon and pay but automatically all been just gone and when i call to customer service they say you have to make all over again... Crap not a service but charging like it's superior..

I dont even want to give 1 star. I have had multiple bad experiences with posten. I think developing countries have more streamlined delivery which is efficient and faster. One of my delivery from UK took 5 weeks rather than there promised 3-5 days. Out of may be 15 deliveries they have never ever delivered a single delivery within said time. Always late. Always excuses every time i call customer support. They dont care about customer service at all. Only care about cutting cost and being in inefficient

Avoid it as a plague!!

I have just made the best decision ever. Stop using posten for all packages I can get through other companies.
I am so annoyed that they pretend to give you a choice between "pick-up point" and "door delivery." There is no choice. They will never, ever, ever deliver it to your door; you can be sure of that. Actually, that´s a lie. I have gotten one package in about four years delivered straight to the door after I chose this option. Suppose it was my lucky day, or maybe the guy working was new and hadn´t cracked the system yet. Meaning that you can just ignore it and say that you couldn't find the door, which is always clearly marked.

It's a true garbage company. Avoid it far as it was a leper. You will loose everything what is connected to that letter or package, all your money, appointment everything. They are unable to deliver a priority letter in 2 weeks and their costumer service is just good for nothing, they just lie you around with every kind of excuse or telling you they don't know and don't even care where is your stuff or when it will arrive. it will arrive some point probably this year. What more they even get offended that you even asked. If Norway was a little bit self respecting they would cancel this operation and return to post pidgeons, that would be faster. According to the tracker my package has arrived to Lørenskog on the 29th of October and the delivery adress according to Google is about 10km away from that place. This 10km seems to be a huge issue and they can't make it. Even if I tie it to a chicken it would be there faster. Avoid Posten at all cost, deliver your package on foot if it is necesary, but don't give any of your property to Posten. They don't have a slightest bit of ambition to do anything or care. Doing anything with them costed me thousands of euros and possibly my thesis intership possibility. Doesn't even worth one star, rather -1 or more.

Despite being a company called posten and logistics being the main service they provide, they are so incomprehensibly awful at it that I would happily pay a premium to not use their service, but sometimes, sadly, it's the only option.

4 out of the last 4 packages I ordered as home delivery inexplicably ended up at a pickup point, and despite calling about the first package 3 times and being assured they were going to correct their mistake, that package ended up being returned to sender, and for every subsequent package since I've had the exact same issue.

The last package I ordered I had immediately marked as contactless delivery as soon as it appeared in the app, and despite also being home the entire day the package was supposed to be delivered, it somehow failed to be delivered. Customer support is also a complete waste of time: queue for phone is always long and whatever complaints you have might as well be prayers to God with how often they get adressed.

In conclusion: DO NOT USE posten/bring if you can at all avoid it

Honestly one of the worst customer service experiences I have ever had. These people could not be more vapid, empty and dreaming of hytta if they tried. No one cares, no one is interested in listening, comprehending, or doing anything much about whatever issue you have.

I have explained my issue to nigh on 9 people in great detail including screenshots only to be continually given answers to issues that I don't have or told that I'm wrong: that BuypassID CAN be used to verify your main posten account, even though my screenshot proves otherwise as it clearly shows that only BankID is available. BuypassID IS however available to register your posten addresses on a seperate site, which I did. This complexity of arrangement and issue is just too much for the empty headed customer service employees to navigate.

I can't tell if they are all just stupid or too lazy to look into it properly. Imagine a country as rich as norway with a customer service base that couldn't service their way out of the closest paper bag. Posten customer service is one of the worst you will find. I pity anyone who has to deal with them about anything, ever.

Genuinely one of the worst customer service experiences I’ve ever had. I don’t normally leave reviews but they were so unhelpful and rude that all I wish is for someone never to experience this again. Like others have mentioned here, they lost a £180 parcel that was being sent abroad from Oslo and then told me that without any tracking number they would not do anything to help and I was hung up on immediately with no apology. The tone of the agents voice could not have been more uninterested and stuck up. Their insurance policy is dreadful and I would have only received around under £20 for the lost parcel anyway. Please please please NEVER USE THIS SERVICE if you give the slightest consideration for what you’re sending!!

DON'T USE POSTEN !
USE HELTHJEM ! I received a package in ~15 days China to Tromsø, no import fees for a 180$ package from a NON-VOEC seller ! No double VAT taxation !

Being a foreigner, I am certain that this postal service is among the worst in the world.
I can get a package from China to France in 8 days from AliExpress.
It takes me a month to get a package from Russia (during the WAR and political sanctions) to France, even though it traveled across more than 6000km by road.
But here in Norway, if you're lucky enough to receive your package, it takes ~20 days and then you get double taxed on VAT even from VOEC seller sometimes.

They don't care about cargo they provide with. They deliver broken goods and don't take responsibility for it.
If you don't have, choose different company.

They ask me to pay more for 10 cm bigger size of package. Which I understand. But they should also give me money back because my package had 22kg and I order package til 35kg. So I see its working only in one side 😅 since now prefer postnord which have none problem with them.

they sent my passport to germany which was stuck in customs for no reason. posten customer care lied to us during the tracking and told us to be patient for 2 weeks. We also filled in stop krav and they took money for this service and later told us that the service is not applicable in germany.
Their response to the whole issue has been very irresponsible. Still haven't received my passport.

Horrible service! No updates on the tracking system, no answers from the company, the customer service by phone is a joke, they laugh about you and they also said that my letter is lost and they will do nothing about it as I should know that this can happen. They are rude at crazy levels! The documentation I was sent by international tracked and signed arrived to Norway in 3 days from UK. ‘It’s still at Oslo’ after 22 working days. I can’t believe how poor can be the service of a postal company, never saw it before even when I lived in different countries.

Posten doesn't even deserve one star, but 0. Not only they are incompetent, they are thieves. Someone tore my parcel, took an item out of it and tried to seal it back with a duct tape. Posten is absolutely shameless. They say that the letter got jammed in the sorting machine, but there was no note included in the shipment explaining this.

AND they don't offer compensation for letters. Ridiculous.

I was expecting a parcel and it arrived in a post office near my town. I paid the tolls through the app. They however never delivered the parcel to me and sent it back to the sender. For what reason? Who knows, as they take zero responsibility and answer every question with "there's nothing we can do" and "we don't know what happened."

Seriously? The result is that I now cannot use posten's delivery service because they simply aren't trustworthy. It's incredible that in this day and age, the processing of foreign parcels has become too complicated for posten (not to mention that this is a monthly subscription, and every month there's some kind of issue; but this one takes the cake).

Are you r3tarded??? I am so pissed! I will write down feedback on every possible site now!
I specifically marked item to be delivered to my mailbox it nobody is there!!!

Yet I found it in front of the building door! In the middle of the street while rain is pouring!

Are you normal??? W1f is wrong with your delivery!!!
Item came within 2 days from other continent without any issues by FedEx to be screwed up by posten delivery on distance from Lilestrom to Oslo!!!!

How is this possible!!!!!
Item that is 500+ euros to be left on the street, while I have specified on the app to leave it in mailbox if not present!!!

Your irresponsible behaviour is beyond every measure!

And proudly your employe took a photo of the package as proof of delivery in front of street building!

Too bad I can upload screenshots here!