Postera Reviews 2

I had previously bought these bags and when I saw an offer for 50% off last week I placed an order.
Day 1 email - order confirmed with thanks.
Day 2 email 1 - thanking me for being a returning customer. I responded as I thought it was a nice touch.
Day 2 email 2 - confirmation that my order is on the way, inviting me to track my shipment, which I didn’t.
Day 6 email 1 - hoping I’ve received my products and had a chance to try them but to let them know if I haven’t. It goes on to tell me they will be in touch soon to offer me some connected freebies. It then goes on to ask me to leave a review, not sure where they post those, but perhaps I should be reassured that they take product feedback VERY seriously.
Day 6 email to them informing them I had not yet received my purchases.
Day 6 email 2 - 'Thanks very much for your order.
I'm sure you were looking forward to receiving these. However, we've printed your order, and came to ship today- to find we are well short of the number we expected to have available.
They've been a victim of their own success (and due to the 50% off) and it has just taken us over the amount we had available.
So, we have to refund you, I'm afraid. I'm sorry about this.
I know you had a shipping confirmation too. This is generated automatically when we print orders.
We were certain of having enough so I am disappointed to let you down like this.
This said, I'm grateful for your confidence and support. If we re-stock we'll be sure to let you know.
All the best,'
Day 6 email 3 - a refund notice.
Day 6 second email to them that I don’t want them to let me know when they restock.
Why would I want to deal with them when this is how they think is okay to conduct business?
At the time I write this, the same offer they say they cannot fulfil still shows on their website.
Indeed, if they mean what they wrote in their email, they are offering something for sale that they say they don’t have and don’t know if they are going to restock.
Be extremely cautious.

Horrible, unreliable customer service. Never received my order. Contacted the company numerous times via their contact form and via direct email to notify them and try to rectify the problem. After being ignored, and still not being in possession of my order, I requested a full refund. I never heard from the company. They still have my money and I still don’t have what I paid for. Avoid this brand at all costs. There are plenty of reusable bags available elsewhere, opt for one of those sources instead.