Posterstore Reviews 744

Reply from Posterstore

Feb 17, 2025

Hi,

We sincerely apologize for the delay in the delivery of your parcel and for the missing item! We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.

Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.

We can see that our customer service team had reached out by email regarding this issue. We are very sorry to hear that you have not received this! We will have our team reach out again to ensure that the issue has been resolved. Please check the spam and promotions folder of your email in case this is sent to the wrong inbox.

Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.

Team Poster Store

Reply from Posterstore

Feb 14, 2025

Hi Jessica,

We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.

Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.

Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Team Poster Store

Reply from Posterstore

Feb 3, 2025

Dear Lauren,

We would like to extend our sincerest apologies for the inconvenience you have encountered and express our gratitude for your patience during this period.
We wish to assure you that our team’s access to editing tools is strictly limited to prevent any potential falsification of documentation for our clients, in accordance with company regulations.
We have verified that one of our agents has reached out to you to provide the pertinent information regarding the item you ordered and has proposed a solution to your inquiry about the item; however, we have yet to receive a response concerning your decision. We would greatly appreciate it if you could inform us of your selection in your last message so that we may assist you effectively with the return process.

Please be assured that we take your feedback seriously. We are dedicated to delivering exceptional service to our customers, and we will ensure that our team receives the necessary training to improve the quality of assistance provided. We look forward to supporting you in the best possible manner.

Thank you for your understanding, and we hope to enhance your experience with us in the future. Should you require any further assistance, please do not hesitate to reach out.

Sincerely,
POSTER STORE

Reply from Posterstore

Updated Feb 3, 2025

Hi,

We're sorry to hear that our frames didn't meet your expectations. We take pride in offering high-quality, FSC® certified frames crafted with precision from responsibly sourced wood and metal. Our frames feature lightweight, shatterproof acrylic glass, which ensures durability and clarity for your artwork.

If you believe your frame has a defect, our Customer Service team is ready to help resolve the issue. Please reach out through our website's contact page. We appreciate your feedback and are committed to your satisfaction.

POSTER STORE