PostNet Reviews 23

Great service got my fliers done same day. Very friendly respectful honest service and will be doing business for all business needs like business cards fliers ect for now on

Excellent service at PostNet Robindale! The staff is super friendly, efficient, and always willing to help. Whether it’s printing or courier services, everything is handled quickly and professionally.”

I have been using Aramex to send parcels to PostNet for years, and my clients have always been able to collect at PostNet branches without any extra charges. Recently, I sent a parcel to PostNet – Sunward Lifestyle Centre through Aramex. My client was then forced to pay R125 “pick-up fee” upon collection by Vanessa Andre – despite the fact that delivery had already been fully paid for through Aramex.

This is the first time I’ve ever encountered such a charge, and it feels completely unjustified. And I have sent 3 other parcels to 3 other Postnet's this week, where clients were not charged. Nothing on the Aramex or PostNet platforms indicates that recipients should expect to pay additional “collection” fees when using this service. In fact, PostNet themselves advertise their partnership with Aramex and promote seamless logistics solutions.

For years, customers have trusted this service because of its transparency. Suddenly introducing hidden charges not only damages trust but feels like fraudulent behaviour – charging twice for the same service.

I strongly urge PostNet to clarify their policies, refund this unfair “pick-up fee,” and ensure customers are not misled in the future. Trust is built on honesty, and right now, customers are being taken advantage of.

I would like to thank you Camy at Postnet Lakeside for all her help and patience when wrapping our keyboard, her help with the customs and especially her follow up. She really did her best. The keyboard arrived in good condition although it took much longer than expected. Christelle

These people are the worst from the manger he acts like he doesn’t know anything they are stealing my packages he makes excuses and says he can’t help me this one is in Atlanta Ga Northside dr area they are stealing peoples packages all the time I am scared to send my packages here now!

Terribly disappointed with Postnet Dundee. Sent a parcel on 29/3/25 Saturday. Was told parcel would leave on Monday. Called on 1/4/25 Tues late afternoon only to be told that Mon Post Net was closed due to Ramadan. The girls in the shop did not inform me or else I would have gone elsewhere. Parcel was supposed to be in Joburg Tues late afternoon or latest Wednesday morning. Communication is important!

I always go to PostNet for my business needs. I always support the PostNet location in Chandler Arizona. The staff is always friendly, knowledgeable and appreciate you supporting their store. You can get all types of professional business services in this one location. They are never too busy to take care of you. I have been frequently the location on 2820 S. Alma School Road for 7 1/2 years. This is when I relocated to Arizona. They always take care of me. I would not go anywhere else.

Postnet Spring Stuebner Missing Packages and Deleted Videos

If you ship packages, please be careful. On Nov 1 2024, We were given a tracking number and the lady behind the counter (Janice Croomes), made sure to let us know that once UPS picks up the package, it is not their responsibility. We didn't think much about the ominous warning. Sure enough the tracking number never updated and we contacted the PostNet on Spring Stuebner which kept emphasizing that it was and that UPS will update soon. On November 5, the owner Oliver Croomes sent us an email saying that he had a video of the package being picked up by UPS. Within 30 minutes of that email we asked Oliver Croomes on the same email to save that video as we would like to see it. On the very next day on November 6 2024, we called the police at the store and the following police report was filed: 2411-00804

As part of the report, the police officer noted that all video prior to 1900 hours on November 6th. UPS also contacted us and provided us in documentation that their driver never picked up the package. The police is still investigating this and this is an ongoing investigation. I also want to add that prior or after the police report, the owners (Oliver & Janice Croomes) never made a single attempt to fix the issue or to help us in any way. How does one tell a customer that they have a video and then make it unavailable for the user. The interesting thing is that the very same thing happened to someone else who also happened to drop their package on a Friday. You can see their review below.

Because of our experience and missing package either due to negligence or theft, we would highly recommend folks in the community to do their due diligence when it comes to dealing with PostNet and specifically PostNet on Spring Stuebner

Fast and reliable service

Fantastic service.Walkerville to Shelly beach south coast!! 1Day! Amazing service!.. Everything intact. WELL DONE! THANK YOU!!

David at PostNet Heatherpark always gives great service, goes the extra mile, makes it a pleasure to do business with Postnet.

I sent a document to the USA from the Benmore Postnet office . It was only actually expedited 3 days after it was deposited , the explanation given was that no courrier had called at the facility before then . Going on to their poorly designed app and inserting the waybill number was of no use , the shipment was not even correctly registered . A real shambles …the documents are now being shipped on DHL , what a difference !

Postnet George pathetic service. Parcel on waybill no PP1661937 shows on tracking it was checked in at 09h55 and 13h00 when customer want to collect her parcel she was told it isn't there yet. Don't know if staff don't care about customers or there tracking app needed upgrade.

This is a excellent business with a great customer service steam

Postnet please explain how spending R1800 for express delivery of your passports, finds its way on the road, in a truck, in South Africa, renowned for hijacking and looting. Passports are missing after truck hijacked. That's it. Your holiday, to celebrate 40 years of marriage, wiped out. Your hard earned savings evaporated into thin air. Travel insurance won't pay. Airline won't refund. Cruise won't refund. Postnet advises you to apply for new passports, a joke. How are you able to apply for new passports, and reapply for all visas in 3 weeks, when one visa takes 3 weeks to obtain? Devastated, cannot describe how I feel. NEVER USE POSTNET. BE WARNED.

Use this PostNet on 10659 W. Grand Ave. Suncity, AZ 85351. Very courteous helpful, personable people. Business very professional with equipment that gets the job done.

Customer support is useless ..Cannot provide any information .Will never use this service again .No issues to have people just wait .Their delivery goes from 3 day to 1.5 weeks ..

Do not use this company for courier services. They are expensive, do not deliver when promised, and when you try to speak to someone other than call center operator, forget it! Impossible! Worst service ever!

I went to my local Postnet to mail an item to family. Well, buyer beware. They charged me over $28 to mail a 1.5 lb package via USPS. I should've know better and checked this first but the USPS website said that the same male service (priority) would be just over $13! They charged me more than double what the USPS charged them! I did ask about the price and the employee said something to the effect that "yeah, it's crazy what they charge these days". I thought she meant the postal servce but nope, she meant Postnet. I went back later and was told that it was too late for refund and that that's what Postnet charges, sorry. A word of warning; before shipping anything via Postnet, check the website of the shipping service you wish to use. They most likely will be half the cost and will even pick up for free. I'll never use Postnet for shipping again.

Appalling services...saying contents broke in transit...are u going to compensate? Just a bunch of thieves