I would like to thank PostNL Belgium for the excellent quality of the service provided. I am very satisfied with the professionalism, speed, organization and care shown throughout the delivery p... See more
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With PostNL you never know what to expect: will the package come when promised or not. Will it be delivered, will it be left behind at a random location? Or will PostNL decide to just give it to... See more
The delivery from PostNL was a mess. The driver never called, messaged or came at all, but he marked the delivery as unsuccessful, leaving me with the option of going 6km in the rain for a 9kg package... See more
Company replied
My goods arrived in perfect condition and on schedule. I've had the privilege of having the same delivery person for the past few weeks and all I can say is congratulations!
Company details
About PostNL België
Written by the company
Wij zijn PostNL, de bezorgers van iedereen
In België zorgen we er met meer dan 600 vaste medewerkers, zo’n 1.300 bezorgers in dienst bij 220 bezorgondernemers en 1.200 PostNL-punten voor dat pakjes snel, gemakkelijk en slim tot bij de mensen geraken.
Heb je inhoudelijke vragen of opmerkingen over de bezorging van je pakket?We staan voor je klaar op postnl.be/contact
Omwille van privacyoverwegingen reageren we op dit publieke platform niet inhoudelijk op vragen of opmerkingen.
** en français **En Belgique, tout le monde peut compter sur la livraison de colis par PostNL
Avec nos 600 collaborateurs et collaboratrices permanents, nos 1.300 livreurs employés par 220 entrepreneurs de livraison et nos 1.200 points PostNL, nous veillons à ce que chaque envoi parvienne facilement et efficacement à son destinataire.
Vous avez des questions de fond ou des commentaires sur la livraison de votre colis ?Nous sommes à votre disposition à l'adresse postnl.be/fr/contact
Pour des raisons de confidentialité, nous ne répondons pas aux questions ou aux commentaires en substance sur cette plateforme publique.
Contact info
www.postnl.be/contact, 2800, Mechelen, Belgium
- postnl.be
4.0
Great
180k reviews
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Not to trust at all
Not to trust at all. The delivery's saying that the package was delivered but they are not even coming to the address..
Terrible service, sorry
16 October 2026
Reply from PostNL België
Dear Kydrova,
Thank you very much for your message. From this I gather that you are not satisfied with our service. I am very sorry that we did not meet your expectations.
I can't help you on this website for privacy reasons. Therefore I suggest you contact our customer service. You can find them at www.postnl.be/en/contact/
Kind regards,
PostNL Belgium
Service is good!
16 October 2026
Top and Professional!!!
16 October 2026
The package was delivered to the next…
The package was delivered to the next building. Luckily someone brought it to me.
16 October 2026
Take a good care, guys, I know it’s a tough job!
Great staff, very friendly and fast delivery!
16 October 2026
The order arrived on time but you…
The order arrived on time but you should inform us before as the order infront of the door and no one was avaliable at house. And the order was an iPhone. So, There is probability of missing it .
Thank you
16 October 2026
package delivered at wrong address
My package was delivered to the wrong address which was 3 streets further. Luckily the owners of that house were so nice to bring the package to our address.
PostNL very disappointed on this one!
16 October 2026
Reply from PostNL België
Dear Gyneva,
Thank you very much for your message. From this I gather that you are not satisfied with our service. I am very sorry that we did not meet your expectations.
I can't help you on this website for privacy reasons. Therefore I suggest you contact our customer service. You can find them at www.postnl.be/en/contact/
Kind regards,
PostNL Belgium
Delivery service
My parcel was delivered within the proposed delivery time range. It was well packaged and secured
16 October 2026
Time and again my parcels are dropped…
Time and again my parcels are dropped in front of the door, being exposed to rain and waterdamage. I have tried to change my preferences on the website/app of PostNL, but this is simply not possible. The website/app tells continuously that this option is not possible... yet? I wish PostNL is more careful in delivering parcels so the goods do not damage.
16 October 2026
Reply from PostNL België
Dear customer,
Thank you very much for your message. From this I gather that you are not satisfied with our service. I am very sorry that we did not meet your expectations.
I can't help you on this website for privacy reasons. Therefore I suggest you contact our customer service. You can find them at www.postnl.be/en/contact/
Kind regards,
PostNL Belgium
tracking see on a map when they arrive…
tracking see on a map when they arrive they said 15h30 and they delivered at 14h20
16 October 2026
Service top!
16 October 2026
Everything is Goed 👍🏻
16 October 2026
Very reliable and prompt service
15 October 2026
Extremely careless delivery of a package worth over €700
I am extremely disappointed with the service provided by PostNL.
My package was supposed to be delivered to number 1, bus 21, but the delivery driver mistakenly delivered it to number 21 on the same street. To make matters worse, the package, which was worth over €700, was simply left outside on the street, and the delivery was marked as signed for by the delivery driver.
This is completely unacceptable. A package of such value should never be left unattended outside, especially at the wrong address, without ensuring that it has been handed over to the correct recipient.
Fortunately, our neighbour came to our house later that afternoon to inform us that the package had been left at their doorstep. Had they not done so, the package could easily have been stolen or lost, and we might never have received it.
A delivery service must be able to distinguish between an address and an apartment or unit number. The driver's carelessness put a valuable package at serious risk.
PostNL needs to take more responsibility for its deliveries. Marking a package as signed for does not make the delivery acceptable when it has been delivered to the wrong address and left unattended.
This experience has seriously undermined my trust in PostNL. I expect much better care, accuracy and accountability from a professional delivery company.
13 October 2026
Reply from PostNL België
Dear Sir/Madam,
Thank you very much for your message. From this I gather that you are not satisfied with our service. I am very sorry that we did not meet your expectations.
I can't help you on this website for privacy reasons. Therefore I suggest you contact our customer service. You can find them at www.postnl.be/en/contact/
Kind regards,
PostNL Belgium
Driver is not calling to the doors when…
Driver is not calling to the doors when arrive with package. Always left in front of the door where everyone can see and steal. Constantly i have a bad experience with PostNL Belgium.
15 October 2026
Good service 👍
15 October 2026
just in time
15 October 2026
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