Just returned from Portugal and used my PO Travel Money card for the first time. I added it to Google Wallet and it was really simple to use. Any spend on the card updates immediately in the app so yo... See more
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The card is very good and easy to use my only issue is when you go on the web page to look at the currency rate it doesn’t tell you there is one for top up , one for ordering online and one for going... See more
Company replied
This travel card was recommended to us by friends who had used it and we found it very easy to use. Top up was incredibly simple. The only downside I found is that any remaining money after our holi... See more
Company replied
Had no issues using the travel money card. Found it simplistic and easy to use. Keeps it away form your general accounts, gives you that extra layer of security when in a foreign country. One card... See more
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Company details
- #29 of 31 best companies in Currency exchange service
Written by the company
The Post Office Travel Money Card helps customers travel smarter. It’s a convenient prepaid card, powered by Mastercard® that can be loaded with multiple currencies, giving you control and confidence when spending abroad. Easily managed in the app, online, over the phone or in-branch, the card makes travel simple, secure, and stress-free.
Contact info
United Kingdom
- postoffice.co.uk/travel-money/card
4.1
Great
5k reviews
Asks customers to review
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Apparently the app wasn't working…
Apparently the app wasn't working correctly the night before we flew out, they told me to log on on-line via their website, then was told my ID didn't match the driving licence I gave the post office assistant. I had to exchange money at the airport in the end, was on the phone for an hour trying to sort it, they were very unhelpful. I've just managed to get back to the post office to complain, they put me onto the money card customer service, they wanted me to send them a photo ID of my driving licence, at this point I completely lost it, end result is I'm getting a refund of the money originally put on the card and I'm emailing them all the charges I've had to pay to withdraw money, they said they will refund, I won't hold my breath in that.....
21 July 2026
Unprompted review
Despite several visits to the Post…
Despite several visits to the Post Office and calls with your Customer Care services, my card was blocked whilst I was on holiday and I was unable to use it. I have no idea why it was blocked, the card is of no use to me whatsoever!
11 August 2026
Excellent and easy to use
9 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have to uninstall and reinstall every…
I have to uninstall and reinstall every time I top it up I just hope it works when in need to use it in Spain next month.
15 August 2026
Reply from Post Office Travel Money Card
Dear John,
We’re sorry for the trouble you're having loading your Travel Money Card. We understand how important it is to access your funds easily while travelling. If you’d like to discuss your experience or need assistance, you can reach us on 0207 937 0280 or at info@postoffice.travelmoneycard.co.uk — we’re happy to help.
Post Office Travel Money Card
Absolutely appalling company
Absolutely appalling company. I'm not actually sure where to start.
Queues a mile long in every post office, not the staffs fault, just completely understaffed. Staff that aren't fully trained on all of the systems the PO offer, systems that continually crash or fail with no warning. I bought currency on line, for collection the next day, for some unknown reason one of the currencies turned into a money card deposit, no warning, it just did it. It was at that point the nightmare of trying to get a money card, with the currency I had ordered, sorted out. I now have a card on order that won't arrive until after I fly and card I bought over the counter that's not recognised by the app. The PO was great years ago, not any more.
15 August 2026
Unprompted review
Reply from Post Office Travel Money Card
We’re sorry your experience wasn’t fully positive. We’d love the chance to help or answer any questions you may have, and we've reached out to gather more details from you to investigate further, you should receive an email shortly. Alternatively, please contact us on 0207 937 0280 or email info@postoffice.travelmoneycard.co.uk; we’d be happy to assist.
Post Office Travel Money Card
Great service and easy to use
Great service and easy to use. Great way to add spending money throughout the year .
13 August 2026
Reply from Post Office Travel Money Card
Dear Jayne,
We're so pleased to hear you find our service great and easy to use. It's wonderful to know it helps you manage your spending throughout the year!
Post Office Travel Money Card
Easy to use and add money on at your…
Easy to use and add money on at your local post office
9 March 2026
Reply from Post Office Travel Money Card
Dear Julie,
We really appreciate your review. It’s great to hear that loading your money was straightforward. Thank you for sharing your positive experience.
Post Office Travel Money Card
I have used the post office travel card…
I have used the post office travel card for many years. I simply top it up through the app when and as I have spare money. I use it as I would a normal bank card while on holiday.
No faffing with purses and handbags to pay cash.
It's very convenient.
5 August 2026
Reply from Post Office Travel Money Card
Dear Maggie,
Thanks so much for your fantastic review. We’re thrilled you had a great experience. If you know someone who might also enjoy our Travel Money Card, you can refer them and earn up to £100, we’d love to welcome them. Just head to our website or the Post Office Travel Money app and search refer a friend.
Post Office Travel Money Card
It was great to have currency for allThe right way to carry currency…
It was great to have currency for all the countries that I visited, no problems on my holiday at all
20 July 2026
Reply from Post Office Travel Money Card
Dear JCDizzy,
We appreciate your positive feedback and we're glad to hear that our card offered you a convenient way to manage your finances while abroad. Thank you for sharing your positive experience.
Post Office Travel Money Card
Information about rates.
Just so you know. Rates are 3 to 5% higher than most banks and finntech companies, so loading £1000 of a currency will generally cost you £30 to £50 more than most other banks!
13 August 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Petro,
We’re sorry if the fees were unexpected. Details of all fees and charges for the Travel Money Card are available on the Post Office website for full transparency. https://www.postoffice.co.uk/help-support/travel-money-card - Currency and spending.
If you’d like to discuss your experience or need assistance, you can reach us on 0207 937 0280 or at info@postoffice.travelmoneycard.co.uk — we’re happy to help.
Post Office Travel Money Card
Easy to use card
The card is very good and easy to use my only issue is when you go on the web page to look at the currency rate it doesn’t tell you there is one for top up , one for ordering online and one for going into the post office to top up so when. You see a rate on the web site it doesn’t mean you will get that rate which I think is misleading
11 August 2026
Reply from Post Office Travel Money Card
Dear Mrs. S White,
Thanks for sharing your feedback. We understand that exchange rates are an important factor when travelling. Rates can vary due to market conditions, and we recommend checking the latest rates on the Post Office website before purchasing to ensure they meet your needs.
Post Office Travel Money Card
Put £300 of Hungarian currency on the…
Put £300 of Hungarian currency on the card to go to cashless Hungarian music festival. All vendors for food and drink at the festival refused to take it and wouldn't take cash so had to convert it back to ££ to put back in my bank account. Called Post Office Travel to ask them to at least convert the money back at the same rate I bought it at given the card was useless, but they refused and so I lost £33 on the conversion rate in 2 days on £300.
12 August 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Jim,
We’re sorry your experience wasn’t fully positive. We’d love the chance to help or answer any questions you may have, and we've reached out to gather more details from you to investigate further, you should receive an email shortly. Alternatively, please contact us on 0207 937 0280 or email info@postoffice.travelmoneycard.co.uk; we’d be happy to assist.
Post Office Travel Money Card
Reply from Post Office Travel Money Card
Dear Gary,
We appreciate your positive feedback and we're glad the card is easy to use. Thank you for recommending it.
Post Office Travel Money Card
Reply from Post Office Travel Money Card
Dear James,
We appreciate your positive feedback and are so glad you found our product handy. It really helps us to hear this.
Post Office Travel Money Car
Reply from Post Office Travel Money Card
Dear Maurice,
Thank you for your feedback. We’re thrilled to hear the app is working well for you and that you find it easy to use. Making things simple for our customers is always our goal.
Post Office Travel Money Card.
Started with one card to use in…
Started with one card to use in Australia and now I have 2. A Euro card. I dint have to worry about carrying large amounts of money now and it's easy to use.
1 March 2026
Reply from Post Office Travel Money Card
Dear Mrs. Holliman,
Thank you for your feedback. We’re glad you found the card useful and happy to hear that our card offered you a convenient way to manage your finances while abroad.
We appreciate your comments, which help us keep improving for our customers.
Post Office Travel Money Card
Easy to use ,can be used in many…
Easy to use ,can be used in many different places when on holiday
9 August 2026
Reply from Post Office Travel Money Card
Dear John,
We're happy to hear that your experience went well, and It’s great to hear that the card was easy to use, making international spending smooth is exactly what we hope to provide.
Post Office Travel Money Card
Great to use in shops and restaurants…
Great to use in shops and restaurants but had to pay twice for cash withdrawals. $6.5 Canadian equals about £4 so not to bad and wouldn’t put me off using it again
15 July 2026
Reply from Post Office Travel Money Card
Dear Sylvia,
We appreciate your feedback and we're glad the card is easy to use when abroad.
We’re sorry if the fees were unexpected. Details of all fees and charges for the Travel Money Card are available on the Post Office website for full transparency. https://www.postoffice.co.uk/help-support/travel-money-card - Currency and spending.
Post Office Travel Money Card
Excellent and safe for holiday money.
This travel card was recommended to us by friends who had used it and we found it very easy to use. Top up was incredibly simple.
The only downside I found is that any remaining money after our holiday could not be transferred back to my bank account.
15 July 2026
Reply from Post Office Travel Money Card
Dear Lynn,
Thanks so much for your lovely review, it really means a lot to us.
Regarding the remaining money on your card, we’d love the chance to help or answer any questions you may have. You can reach us on 0344 335 0109 or +44 20 79 37 02 80 from abroad lines or by email at info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
Reply from Post Office Travel Money Card
Dear Jason,
Thank you for your feedback. We’re glad you found the card useful and appreciate your comments, which help us keep improving for our customers.
Post Office Travel Money Card
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