This is my second large order with PouchDirect and I'm just as happy second time around. The pouches are excellent quality, carefully packed and always arrive quickly. I did a lot of research bef... See more
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A very professional company. Attentive to the needs of the customer, what ever the question or query. Adaptable when asked for changes and very kind a restorative when I made a mistake. Efficient d... See more
Company replied
When we placed the order we were advised we would be receiving an email confirmation. This did not happen. We were not sure if the order had been placed and contacted Pouch Direct. Pouch Di... See more
Company replied
SERVICE WAS FAST AND OF HIGH QUALITY !! Small mistake in quantity has been covered immediately !! Very rare... Please continue as we hope to tie up valuable orders. Tigrane TCHERPACHIAN... See more
Company replied
Company details
Written by the company
PouchDirect is an international supplier of high quality stand up pouches, coffee pouches, flat bottom pouches and custom printed pouches for the food and non-food industry.
Contact info
Hoofdstraat 166, 8162 AR, Epe, Netherlands
- 0044 (0)20 7193 7891
- info@pouchdirect.nl
- pouchdirect.co.uk
4.9
Excellent
110 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Excellent partnership!
Easy and clear communication and fast delivery.
23 February 2016
Unprompted review
Reply from PouchDirect
We greatly appreciate your nice words. We thank you for your business and look forward to continuing our partnership for many years to come!
QUALITY OF SERVICE
SERVICE WAS FAST AND OF HIGH QUALITY !!
Small mistake in quantity has been covered immediately !!
Very rare...
Please continue as we hope to tie up valuable orders.
Tigrane TCHERPACHIAN
COMPTOIR COMMERCIAL D'ORIENT
7 February 2016
Unprompted review
Reply from PouchDirect
Thank you so much for taking the time to share your experiences online. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you appreciate our service. We look forward to assisting you in the future!
Fantastic
Fantastic telephone support.
Swift delivery
Product knowledge.
PouchDirect get the BIG thumbs up and five stars
6 February 2016
Unprompted review
Reply from PouchDirect
Thank you for taking the time to write a review Mr Roberts. Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole PouchDirect team would like to thank you for your business and we hope to see you again in the near future!
Speedy Delivery and Great Product
The website was esay to use and we ordered samples prior to placing the order which arrived to the UK speedily and also were completely free of charge which is great considering we are a first time customer. The pouches look great and we will be sure to use them in the future.
19 January 2016
Unprompted review
Reply from PouchDirect
Thank you very much for giving us the opportunity to serve your company and thank you for taking the time to write your positive review. We want you to know that we appreciate your business and we look forward to providing you with the best possible products and service in the future!
Excellent Service
From asking for samples, to selecting pouch and receipt nothing but first class service.
18 November 2015
Unprompted review
Reply from PouchDirect
Thank you so much for your wonderful feedback regarding your recent purchase of our stand up pouches. We are very pleased to read that you appreciated our service from start to finish and we look forward to serving you again!
Reply from PouchDirect
Thank you for your positive review and thank you for choosing us. We look forward to serving you again in the future!
No complaints
Very helpful and qualified customer service. Swift and uncomplicated delivery and great product.
10 November 2015
Unprompted review
Reply from PouchDirect
Thank you so much for these nice words about our products and services. We hope to have the pleasure of doing business with you for many years to come!
Reply from PouchDirect
Thank you for your nice feedback. We appreciate your business and the confidence you have placed in us!
Great service and polite staff
Needed a product in a hurry
the staff i spoke to were very polite and helpful.
although we only needed a product to tie us over, i will not hesitate to use them again if we need something.
although i was told and was hoping for 2 day delivery... was disappointed to have it take 4 days to eventually arrive!
2 October 2015
Unprompted review
Reply from PouchDirect
Thank you for taking the time to post your feedback. We are happy to hear that you appreciated our service and friendly staff.
We regret the confusion about the delivery time as we do our best to accurately estimate when items will arrive at your address.
Orders received and paid before 4 pm are processed the same day of receipt. Once an order leaves our facility (the next business day), it is handled by a carrier (DPD). From that moment, standard delivery time to Barcelona is about 2-3 working days.
Please don’t hesitate to give us a call next time if you have any questions or remarks as we look forward to providing you with an even better service in the future!
Best regards from the PouchDirect team.
Excellent and speedy service, exactly what is needed in the business world.
This was our first dealing with Pouch Direct and were more than impressed with their speed of service and the quality of product. Would highly recommend.
11 August 2015
Unprompted review
Fast Efficient Service, would not go anywhere else!
From the moment I received the samples I knew we had found the right supplier.
PouchDirect have the best range of products that are perfectly displayed for making a clear choice for that all-important initial purchase.
All the products we have purchased have arrived quickly and the quality is the best we have seen.
We have found a supplier we can trust....our search is complete!
6 June 2015
Unprompted review
Exprews order-express service
We needed some pouches urgently for a big Fair, as usual, I got just absolutely the best service and my pouches arrived within two days to Sweden although it was a public holiday in Holland. Fantastic!
13 May 2015
Unprompted review
It works
We received our order in two consequest batches. Fortunately there are live and friendly people behind website.
19 January 2015
Unprompted review
Excellent service and high quality products
Very good products, smart selection, fast delivery, prompt support. A reliable partner.
10 January 2015
Unprompted review
Excellent Service
Fast, efficient, friendly service. Customer services are very helpful. Will definitely use PouchDirect again.
28 November 2014
Unprompted review
Excellent service , Great Quality products
Now on about my fifth order with pouch direct , and very happy with the efficient service , thank you Tony
18 October 2014
Unprompted review
great service - fast and reliable
always very accommodating and easy to work with.
29 September 2014
Unprompted review
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