PoundFun Reviews 1,049

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the wide variety of products available, often highlighting the excellent value for money and competitive pricing. Many people appreciate the fast delivery and the quality of the items received, making it a go-to for gifts and special occasions. However, some customers were dissatisfied with the contents of certain surprise boxes, feeling that the value or suitability of the items did not match expectations or descriptions. A few other people also felt that some orders arrived with missing or damaged items, and occasionally experienced slow delivery times.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised the quality of toys,... See more

Price

People report ambiguous experiences with price. Many customers praise the excellent prices, good value for... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences, such as... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers praise fast delivery, with... See more

Value for money

Clients share ambiguous opinions on value for money. Many customers praise the excellent value, with some... See more

Based on these reviews

Rated 3 out of 5 stars

Not worth the money. While the concept is brilliant, with the advertisement of contents portraying an excellent value product, in reality what arrived isn’t as received and the monetary value isn’... See more

Rated 3 out of 5 stars

I has no problems on my previous two orders but this time I had two floatable toys were faulty. I asked for a replacement and I was told I was going to hear back, never heard back from anyone. If you... See more

Rated 3 out of 5 stars

Overall I’m happy with my purchases apart from the Nerf Surprise Box. It states a retail price of £62.00 for just £35.00, when purchased I only received four items which I could have purchased at a re... See more

Rated 5 out of 5 stars

I've been using pound fun for over two years now to buy the fundraising items for the childhood brain tumour charity SUCCESS. I myself am a surviver so am particularly eager to help them. I use the... See more


Company details

  1. #70 of 74 best companies in Childrens Toy Store

Written by the company

Cheap toys, games, books, party supplies & more from just £1. www.poundfun.com


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 7% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Everything in one place

How fun is a website that has everything you need? You can get cheap toys which are good quality you get all party supplies party bags everything in one place.

20 May 2025
Unprompted review
Rated 1 out of 5 stars

Save your money

Bought the pawpatrol one at £35 it said 8+ items in received 5 in the box that no where near added upto £35 emailed them and they never got back to me

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Cheap tat! Avoid.

I ordered the mystery box and was excited for it to arrive. However it was very underwhelming with the contents being worth less than the advertised price and fewer items than advertised. I added up the items from the site in my basket and it would have been cheaper to buy them separately than through a box and I definitely wouldn’t have ordered some of the tat they included.
The mystery boxes are basically a gimmicky way of selling the items no one wants to buy.
I did email the customer services before posting a review but after a month of saying they’d look into it, I’ve not had a reply.

30 August 2025
Unprompted review
Rated 1 out of 5 stars

Mega con box

Mega Surprise box should be renamed the mega con box!

Paid £20 for a Christmas box hoping to share our in stockings and got a scratch are set and a colour in stocking! The biggest con Im so annoyed! Then trying to contact customer services is absolutely impossible get passed around from website to website!

29 September 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

DO NOT USE
BOUGHT FROM THEM IN JULY, PARCEL NEVER TURNED UP. COMPANY WENT BUST BUT LOOKS LIKE THEY’VE SET UP AGAIN USING ANOTHER FAMILY MEMBER. OLD COMPANY WAS ECOM GROUP NEW COMPANY IS ZENON GROUP THEY’VE STOLEN OVER £110 FROM ME. I GOT PROMISED A REFUND BY TOM AND THEN I CONTACTED AGAIN AND LISA WAS NO HELP EXACTLY THE SAME AS POUNDTOY A COUPLE OF YEARS AGO. CONTACTED BUT THEY IGNORE IGNORE IGNORE HOWVER HAVE THE CHEAKE TO ASK TO GIVE ME VOUCHER FOR GOOD REVIEW REPORTING TO TRADING STANDARDS. DO NOT TRUST, YOU HAVE BEEN WARNED.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Great online retailer with fair pricing!!

Recently used this website to order a birthday gift for my nephew. He loves Play Doh so I bought him a multipack on this site that was less than other toy retailers! I also found some fantastic priced costumes on here so bought a few of them as well! Items arrived in time, well packaged and nothing was missing! What a great online store, I will definitely be coming back here again!

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Love the items and the surprise boxes are so fun for my kids. Keep up the good work

17 September 2025
Unprompted review
Rated 5 out of 5 stars

I love using pound fun

I love using pound fun! It has the best little items for the cheapest price, I always use this website for any occasions I have coming up for the children! Would honestly recommend!

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Do not order their mega boxes not worth the money you pay

I ordered a Gabby’s Dolls House Mega Box and on the website it is advertised as a minimum of 9 items. I received 7 and they didn’t even come to the monetary value I paid for the box. It came to £19 and I paid £25 for the box. I then emailed customer service to advise this and they said they had missed off 2 items and were going to send them out and we are a month on no sign of the items and they have discontinued using the customer service email and have had no response to my chaser emails. I will never order from here again I am very disappointed and disgusted by their level of customer service in this matter.

7 August 2025
Unprompted review
Rated 1 out of 5 stars

Avoid. Rubbish toys and even worse customer service.

Items not as described and customer service is non-existent. The toys I received were very poor quality. Returns & refunds are only possible within 14 days and have to be arranged by emailing customer service. I have emailed five times over two weeks and after an initial reply to say they would get back to me, I have heard nothing since. My email chasers have been completely ignored. So I now have a box of tat and no way of arranging a return or refund.

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience, I have emailed them. No one is messaging me back I have phone them no one is picking up. They are terrible at customer service. It’s been two weeks I want someone contact me

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Ordered from here before and it’s always good value and good products so ordered for my sons birthday , there was a problem with delivery and my parcel went missing not to any fault of poundfun , but they sorted out a new parcel and received it the next day , can not fault poundfun as they dealt with everything so fast and couldn’t apologise enough even though as stated it wasn’t there fault so thank you to the guys who I spoke to on the phone :) friendly and professional and as always had a very happy boy with his toys in the mystery box , will be ordering from them in future :)

4 September 2025
Unprompted review
Rated 1 out of 5 stars

Itsm missing not delivered

I got my order and i got a box missing the crayola suprise box i reached out several times and getting no where no replies nothing what a disappointment waste of money for something i never even received

13 August 2025
Unprompted review
Rated 3 out of 5 stars

Not worth the money

Not worth the money. While the concept is brilliant, with the advertisement of contents portraying an excellent value product, in reality what arrived isn’t as received and the monetary value isn’t what they suggest.

I ordered the sticker box for £10 in the “sale” what arrived were some odds of stickers and one sticker/colouring book. The stickers were no where near the value of £10, let alone the value of the original price.

It’s fun as kids love surprises, however buy your own bundle of stickers for much less and put them in a gift bag. You would save money and have the same fun.

16 August 2025
Unprompted review
Rated 1 out of 5 stars

AVOID!!!

AVOID!!!
Received the crayola surprise box and was vey disappointed. Nowhere near worth the amount this company claims is the rrp. Picture is misleading about the quality of items. I received 3 of the same tiny colouring book, 3 pots of play doh, 2 packs of chalk, 2 larger colouring books and a 2 min timer. Almost 50 percent of the box was colouring. Also had to throw away the pots of play doh as had dried out and just crumbled.
Have sent 2 emails re this and haven’t got a response.

6 August 2025
Unprompted review
PoundFun logo

Reply from PoundFun

Hey Nicola,

I’m very sorry to hear about your disappointing experience with our Crayola Surprise Box, and I truly regret that your emails have gone unanswered until now - that’s not the level of service we aim to provide.

We appreciate your feedback regarding the variety and condition of the items. We always aim to ensure our boxes meet the advertised RRP, but I understand this wasn’t your experience and that the duplicate items and dried-out dough were particularly frustrating. I apologise for both the inconvenience and the poor impression this has left.

If you could please send us your order number and a picture of the items you received, we’d be happy to look into this for you right away and arrange either a replacement for the faulty items or a suitable

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