I had ordered the fleur corset, it came in great time. However when it arrived the suspender straps were missing, I emailed customer service same day as receiving the delivery. They responded the f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love PourMoi products and have purchased from them for many years. I recently had an issue with a faulty item (for this first time ever). I literally have never had such a positive experience from... See more
Company replied
I had just received an order and there was a slight problem with one of the bras I ordered. The customer service via online chat was absolutely first class and the issue was sorted for me within minut... See more
Company replied
Great help from Statia on customer services. Had ordered an item , which took longer than expected , and when it arrived the package was damaged and the goods faulty. Contacted Pour Moi with photo evi... See more
Company replied
Company details
Information provided by various external sources
Pour Moi offer beautiful, sophisticated lingerie, swimwear and nightwear in a wide range of styles, colours and sizes available to order online and delivered to your door.
Contact info
United Kingdom
- pourmoi.co.uk
4.4
Excellent
702 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They set the benchmark for returns.
They set the benchmark for returns.
Retailers take note! Por Moi's returns process is flawless. Package returned Friday, refund notification Tuesday. I didn't need to chase them whatsoever (as with many other online retailers).
Pleasure to deal with, and their bathing suits are ace. I will use again for sure.
12 November 2024
Unprompted review
Reply from Pourmoi
Hi there,
Thank you so much for your lovely review! We pride ourselves on a swift, smooth buying and returns experience so this is wonderful to hear! :)
Excellent quality lingerie and amazing…
Excellent quality lingerie and amazing customer service. Highly recommended.
25 October 2024
Unprompted review
Reply from Pourmoi
Hi Johnanna,
Thank you so much for your kind words! I am happy to hear that you're happy with the quality of our lingerie and had a positive experience with our customer service team.
Your recommendation means a lot to us!💖
Kind regards,
Ellie
Pour Moi x
Great products plus excellent customer support
Love the products! As a larger lady with big bust it's so hard trying to find underwear and swimwear that's supportive, comfortable and attractive but Pour Moi has managed it! Also, customer support both before and after sales is excellent which is so important to me. I had an issue recently and Hillary from customer services sorted it out quickly and responded back by email within a very short time. Great product, excellent customer support so will buy again and again!!
25 October 2024
Unprompted review
Reply from Pourmoi
Hi Shirley,
Thank you so much for your wonderful feedback! I am happy to hear that you're enjoying our products. It's nice to hear that Hillary was able to assist you—I'll be sure to pass along your kind words to her.
Thank you again, and we can't wait to help you find more pieces you love in the future!
Kind regards,
Ellie
Pour Moi
Lovely swimwear - I would recommend
First time purchaser - the website has a lovely range of swimwear. It’s not cheap but when it arrived all the items were of a good material and looked exactly like the website. I kept some items which have been used several times since and I really like. I returned some items and the returns process was easy.
12 August 2024
Unprompted review
Reply from Pourmoi
Hi,
Thank you so much for your kind words! I am happy to hear that you are pleased with the quality and look of our swimwear.
It's also great to know that the returns process was easy for you – we always aim to make things as smooth as possible for our customers.
We appreciate your feedback. If you ever need anything in the future, feel free to reach out.
Best regards,
Ellie
Pour Moi
Sold 2nd hand Swimsuit…
Just had to return my first order that I bought direct from Pourmoi. Purchased 2x swimsuits, on taking the package out I would see the material was worn, colours looked dull. On further inspection I would tell the swimsuit had been worn and had a huge stain that looked like ink mark and could NOT have been missed yet still sent. the package was also pre-used VERY unsatisfactory customer service and POOR quality control. The irony is the returns policy states must NOT been worn or damaged. Should apply this to purchases. Both items were returned within 30 minutes of receiving. Previously brought a swimsuit via NEXT who have very high standards, will not buy direct again. only gave 1 start because this the minimum, but I give zero stars
25 September 2024
Unprompted review
Reply from Pourmoi
Hi Natalie,
Thank you for sharing your feedback.
I apologise for the unsatisfactory experience with your recent order. I understand how frustrating it must have been to receive items that did not meet the quality standards you expect and deserve, especially after having a positive experience with our products through another retailer.
We always strive to ensure that every item shipped is of the best quality and passes checks. Clearly, in this case, we have fallen short. I am so sorry for the oversight. I can confirm that we are investigating this with our warehouse team.
If there’s anything further we can do to resolve this situation, please don’t hesitate to reach out.
Thank you again for bringing this to our attention.
Kind regards,
Ellie
Pour Moi
Excellent quality and Customer Service
Purchased a couple of Bikinnis from this website as I was struggling to find my size on line or in store.
Normally buy from the gorgeous range at Debenhams but when the ones I ordered arrived they were very poor quality and far to big (despite me ordering the correct size).
Yes these sets are a bit more expensive, but the quality was amazing the fit was excellent and they were so comfortable to wear.
I had one small issue and when I contacted customer services it was sorted in less than 24 hours.
Will definitely be ordering more from this site .
19 August 2024
Unprompted review
Reply from Pourmoi
Hi Gerry,
Thank you so much for your kind words and for choosing Pour Moi! I’m happy to hear that you were pleased with the quality and fit of our bikinis. It's great to know that our customer service team was able to resolve your issue quickly.
We look forward to serving you again and helping you find more of your perfect fit!
Best regards,
Ellie
Pour Moi
Excellent customer service and quality
Excellent customer service!
I recently purchased some Bras online, but they didn't fit. I returned them with no hassle and visited the Chester store where a lovely Lady spent time helping me find the perfect bras for me.
I was so happy with the design and quality I purchased 3.
Finally, I have a bra or 3 😊 that feels comfortable.
Thank you, Por Moi!
19 August 2024
Unprompted review
Reply from Pourmoi
Hi Kathryn
Thank you for sharing your experience with us! I am happy to hear that our Chester team helped you find the perfect bras and that you're happy with everything. It's great to know you're enjoying your purchases, and we appreciate your kind words.
We look forward to seeing you again soon!
Best regards,
Ellie
Pour Moi
Fabulous customer service at all times
Fabulous customer service at all times. I have bought quite a few lingerie sets. On a couple of occasions something has not been right. I have emailed and it has been actioned almost immediately. I cannot fault their service or products. Thank you Hilary who helped me today. *****
20 September 2024
Unprompted review
Reply from Pourmoi
Hi Jo,
Thank you so much for your continued support and for your kind words! I am happy to hear that you've had positive experiences with our products and customer service. It’s great to know that Hilary was able to assist you promptly—she’ll be happy to hear your feedback.
We appreciate your loyalty.
Best regards,
Ellie
Pour Moi
Great quality
Great quality, I purchased one bikini and one swimming costume and I have finally found a place where items actually fit. Sam and the team are very helpful and responds really quick to emails. I would highly recommend this company
16 September 2024
Unprompted review
Reply from Pourmoi
Hi Amena,
Thank you so much for your kind words! I am happy to hear that you’re happy with the fit of your bikini and swimming costume. Sam will be glad to know her quick responses and support made a positive impact. We appreciate your recommendation and look forward to assisting you again in the future!
Kind regards,
Ellie
Pour Moi
Swimming costume perished after handful of wears
Bought a brand new swimming costume with tags from Vinted in June.
Have worn it around 10 times and is now thinning at seams. Very poor quality.
I always wash immediately after use.
Won’t buy again.
30 August 2024
Unprompted review
Reply from Pourmoi
Hi Angela,
Thank you for your feedback. As the swimsuit was purchased second-hand through Vinted, we can’t comment on the specific condition due to potential environmental factors or prior handling. However, we hope you’ll consider purchasing directly from us in the future, where we can ensure the quality and support you expect.
As a side note, all of our swimwear is handwash only.
Kind regards,
Ellie
Pour Moi
So Disappointing
Purchased what was to be a
So disappointed!
I purchased a beautiful bra from this company. It arrived stained and with pilling on the edges of the lace. Obviously returned by another customer, Disgusting, the item after arriving back at pour moi was then sent on to me. I was shocked as I had bought from Pour Moi before but I won’t again. I’m returning the bra today 28th aug 2024.
Mary Wallace
27 August 2024
Unprompted review
Reply from Pourmoi
Hi Mary,
Thank you for your feedback, and I’m truly sorry to hear about your disappointing experience. This is certainly not the standard we aim for at Pour Moi, and I sincerely apologise for the condition in which the bra arrived.
I can see that your return has been processed and the issue resolved. Please rest assured that we are reviewing our processes to prevent this from happening in the future. We appreciate your past purchases and hope to have the opportunity to restore your confidence in us.
Kind regards,
Ellie
Pour Moi
Great product and great customer…
Great product and great customer service! Thank you Pour Moi. I purchased several bikinis and a dress for my holiday. Loved the quality and fit. I had an issue which meant I needed to contact customer service. Sam responded quickly and my issue was resolved efficiently. So refreshing to have a company with excellent customer service when issues arise. I will certainly be ordering again. 😊
22 August 2024
Unprompted review
Reply from Pourmoi
Hi Julie,
Thank you so much for your kind words! I am happy to hear that you loved the quality and fit of your bikinis and dress. It's great to know that Sam was able to assist you quickly and efficiently. We truly appreciate your support and look forward to helping you with your next order. Have a wonderful holiday!
Kind regards,
Ellie
Pour Moi
5 Stars!
Excellent retailer. My wife loves the products and customer service is top notch!
21 August 2024
Unprompted review
Reply from Pourmoi
Hi David,
Thank you for the great feedback! I am happy to hear that your wife loves our products and that you've had a great experience with our customer service. We look forward to serving you both again soon!
Kind regards,
Ellie
Pour Moi
Great service so far!
I placed an order today. Couldn’t see where to put my 10% code, so I paid full price. Emailed Pout Moi and they replied straight away and refunded the 10%. Excellent service so far! Looking forward to receiving my order 😊
13 August 2024
Unprompted review
Reply from Pourmoi
Hi Dyan,
Thank you for your positive feedback! I am glad we could quickly assist with your discount and that you're pleased with our service. We hope you enjoy your order when it arrives. If you have any more questions or need further assistance, feel free to reach out. 😊
Kind regards,
Ellie
Pour Moi
Other Companies could learn from Pour Moi!
I have bought from Pour Moi a few times now. The service and quality of their products are excellent. I had cause to contact customer services and was very surprised and delighted about the way my issue was dealt with, very professional. Absolutely will be buying from them again, my go to for swimwear now. Highly recommend! 5*
7 August 2024
Unprompted review
Reply from Pourmoi
Hi Anne,
Thank you so much for your wonderful review! I am so glad to hear that you’re always satisfied with both our products and customer service. We appreciate your recommendation and look forward to serving you again soon! 🌟
Kind regards,
Ellie
Pour Moi
Service has gone downhill
I love the styles but customer service needs to be considered. I had to return some items Sue to fit and the return code didn't work, Royal Mail said it was invalid. Despite emailing 3 times nobody has got back to me about refunding the fact that I had to pay for recorded postage. Not really way to treat longstanding customers who have spent a lot last couple of years!
5 August 2024
Unprompted review
Reply from Pourmoi
Hi Lou,
Thank you for bringing this to our attention and sharing your experience. I can see that everything was resolved yesterday and the postage was refunded and credited to you.
I apologise for the issues you faced with the QR code. There were issues with the Post offices' systems on this week preventing them from being able to recognise our QR codes.
If there is anything else we can assist you with, please do not hesitate to reach out.
Best regards,
Ellie
Pour Moi
Beautiful lampshade
Beautiful lampshade. I ordered one of the William Morris designs. Looks fab in my new home. Excellent communication from Rachel who, even though she was going on holiday, made my lampshade and sent it to my new address. Thank you ☺️
31 July 2024
Unprompted review
Reply from Pourmoi
Hi Deb,
Thank you so much for your lovely review!
Kind regards,
Ellie
Pour Moi
Customer services
Customer services - outstanding. Sam understood the problem. Communicated via email and phone call. Issue resolved immediately. Brilliant service.
29 July 2024
Unprompted review
Reply from Pourmoi
Hi Diane,
Thank you so much for your wonderful feedback.
I am glad you found our customer service outstanding and Sam could understand and resolve your issue. If you need any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Ellie
Pour Moi x
Excellent service
I am so thrilled with my purchase from Pour Moi! I have a beautiful well fitting bra I hardly know I’m wearing! I have ordered two more in different style as well. The choice is incredible and they are beautifully made.
27 July 2024
Unprompted review
Reply from Pourmoi
Hi Helen,
Thank you so much for your lovely review! I am happy to hear that you are delighted with your purchase and that your new bra fits so comfortably.
We appreciate your continued support and look forward to serving you again with your new orders.
Thanks again!
Best regards,
Ellie
Pour Moi x
What can I say
What can I say, the experience I had with Pour moi has been second to none, especially Sam who totally went above and beyond to assist me , this is the standard other retailers should try to achieve. 100% satisfied customer.
26 July 2024
Unprompted review
Reply from Pourmoi
Hi Cheryl,
Thank you so much for your fantastic review! I am happy to hear that you had such a positive experience with us. Sam will be glad to know that her assistance made such a difference for you.
Best regards,
Ellie
Pour Moi x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.