I had ordered the fleur corset, it came in great time. However when it arrived the suspender straps were missing, I emailed customer service same day as receiving the delivery. They responded the f... See more
Company replied
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Pour Moi offer beautiful, sophisticated lingerie, swimwear and nightwear in a wide range of styles, colours and sizes available to order online and delivered to your door.
United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
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I recently got my first order from here. I struggle to get FF Size from a lot of places. This ordered some stunning bras in my size. They arrived quickly and are perfect fit. I know my size because I'm measured professionally. I would advise getting professionally measured to anyone. The fit is incredible and the quality is,they are very sex too. Thanks very much. I will definitely be using you from now on.
Ordered some lovely wrap around dresses for summer in 2 different sizes because I wasn't sure which would fit. Delivery service was quick and very easy returns process, will definitely order again.
I ordered a beautiful swimsuit from Pourmoi recently. It was stunning and very comfortable, but was a slight issue with the costume, so I emailed asking if anything could be done. I was immediately sent a new one, and Sam who dealt with my query couldn’t have been kinder or more helpful. I will definitely be ordering from Pourmoi again.
I have been a good customer of Pour Moi for some time and I do like their products but not their customer service or code of conduct. I saw an ad that offered free delivery on orders over £12.99 and also noticed a 10% discount.i ordered pyjamas but was charge £4 delivery and apparently the discount only for new customers. N.B. Pour Moi need to rethink their policy. Their items are available on other sites E.G Freemans who offer free delivery on all orders. Pour Moi you could lose customers unless you amend your policies.

Reply from Pourmoi
I received amazing customer service in your Chester store a few of weeks ago! The 2 ladies who served me made me feel so comfortable without being at all pushy. I am a 34G and find myself being embarrassed and left with little choice in other lingerie shops. Have always used pour moi online but this was the first time visiting in store and I was very impressed 😊

Reply from Pourmoi
Such a helpful customer services Pour Moi have helped me out so much, you really do not get service like this anymore..
Why I always return as they appreciate your business and probably the most helpful company I’ve used in years !

Reply from Pourmoi
Wanted to treat my partner to new bra ordered same size as she gets from next but turned out to big, compared with her new next brass both 32DD both sizes are different, these shops make life shopping way to complicated why can they just have a universal stamdered sizes, now iv had to return the lot and wait for a refund to buy again.
Great customer service, lovely friendly correspondence and really helpful! Thank you for excellent service!
Quality gone down hill considerable. Pour Moi Red Rib Jersey Lace Trim Henley Top And Check Trousers Pyjamas Set purchased from Next £45 and after less than 10 washes they are ready for the recycling pile. The ribbed top has shrunk so far it is now almost a crop top. Seams are coming apart and the fabric feels worn and old. Not what I would expect at this price point as disappointing as the pair I purchased the year before are fantastic and still going strong a year later.
I called into the Leeds store in Victoria and was so very impressed with the service I received. The delightful shop manager was exceptionally helpful and I am really pleased with my purchases. I would highly recommend for style too and value for money.
Myself and my daughter visited the Leeds store a couple of weeks ago and couldn't be happier with the help we got in store from all the girls. Beckie made sure we was comfortable with what we were trying on and nothing was too much! We both walked away very happy with our purchases and will be returning very soon.
I was questioning the expiry of a gift voucher I had been given as a present and received a quick and personable response.
My voucher had gone slightly out of date but Sam, who was the customer service advisor dealing with my query, extended the date. As a result, I bought some lovely underwear, spending more than the worth of my voucher, because I was so happy. What a fantastic approach to the customer and to keeping a customer who will always come back to spend more!
First time I have used Pour Moi and it certainly won't be the last. Fantastic quick delivery and very competitive prices. Fit is absolutely fantastic for me, which is not always the case as I am a 16 and very full busted DD. Fabulous!!
Hi,
I'm really not happy. Placed an order online this morning. Used PayPal pay in 3, but then a message came up on the pour moi site sorry there has been a problem processing the payment. Yet the 1st installment has gone out of my account. Really wanted this order.
Hi, I recently placed two orders totaling over £300. As a new customer, I received a 10% discount code. Since I wasn’t sure about the fit, I ordered multiple sizes of sets and bras. However, when I returned the items, the refund was deducted based on the discount, meaning I was charged the full price for the returned items.
For example, I should have received a refund of £145.60, but due to the discount deduction, I only received £133.60. I frequently shop online and have never encountered this practice before—my refunds have always been processed based on the amount I actually paid, including any discounts.
This is a disappointing and unfair policy. I will never order from Pour Moi again!
Great customer service from Sam, thank you. Super fast delivery, easy returns which are free.
A great company with outstanding customer service and lovely, good quality products.
Fantastic customer service by Sam. Great communication and resolved the issue quickly.
These are the nicest larger cup size bras I've found. Some sexy and some super comfy and practical. Good prices. The swimwear is a bit too modest on the bottom for my taste, but it's nice, too. I have several colours of my favourite bras and would order more.
I have purchased from Pour Moi a few times and highly recommend them. Products are excellent quality and the delivery is really speedy. Try them 👌
Went to Pour Moi in Leeds just to get some new bras and was met by Beckie who was absolutely fantastic. She advised the current bras I was wearing were the wrong fitting and helped me find some new. They feel so much better. So much so I left the shop wearing my new bra and binned my old one in the shop! Could not recommend enough.
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