Pourmoi Reviews 699

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and professional approach to resolving issues. Many people appreciate the quality and style of the products, with several mentioning the excellent fit and wide range of choices available, particularly for swimwear and lingerie. The overall purchasing and post-purchase support process is frequently described as amazing, leading to high satisfaction and repeat business. However, some reviewers were not happy with product quality, citing issues like items falling apart, fading after limited use, or developing tears on first wear. A few other people also felt that sizing was inconsistent, with some items not matching standard measurements or having varying cup sizes within the same order.

What people talk about most

Product

People report positive experiences with products, frequently praising the quality, fit, and comfort of items... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality, beautiful... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Order

Reviewers mention positive feedback about order, often highlighting a smooth and easy ordering process, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had ordered the fleur corset, it came in great time. However when it arrived the suspender straps were missing, I emailed customer service same day as receiving the delivery. They responded the f... See more

Company replied

Rated 5 out of 5 stars

I love PourMoi products and have purchased from them for many years. I recently had an issue with a faulty item (for this first time ever). I literally have never had such a positive experience from... See more

Company replied

Rated 5 out of 5 stars

I had just received an order and there was a slight problem with one of the bras I ordered. The customer service via online chat was absolutely first class and the issue was sorted for me within minut... See more

Company replied

Rated 5 out of 5 stars

Great help from Statia on customer services. Had ordered an item , which took longer than expected , and when it arrived the package was damaged and the goods faulty. Contacted Pour Moi with photo evi... See more

Company replied


Company details

  1. Lingerie shop
  2. Swimwear shop
  3. Ladies' clothes shop

Information provided by various external sources

Pour Moi offer beautiful, sophisticated lingerie, swimwear and nightwear in a wide range of styles, colours and sizes available to order online and delivered to your door.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

699 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect fit,very sexy

I recently got my first order from here. I struggle to get FF Size from a lot of places. This ordered some stunning bras in my size. They arrived quickly and are perfect fit. I know my size because I'm measured professionally. I would advise getting professionally measured to anyone. The fit is incredible and the quality is,they are very sex too. Thanks very much. I will definitely be using you from now on.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Great first experience

Ordered some lovely wrap around dresses for summer in 2 different sizes because I wasn't sure which would fit. Delivery service was quick and very easy returns process, will definitely order again.

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer care, beautiful swimwear

I ordered a beautiful swimsuit from Pourmoi recently. It was stunning and very comfortable, but was a slight issue with the costume, so I emailed asking if anything could be done. I was immediately sent a new one, and Sam who dealt with my query couldn’t have been kinder or more helpful. I will definitely be ordering from Pourmoi again.

21 April 2025
Unprompted review
Rated 3 out of 5 stars

I have been a good customer of Pour Moi…

I have been a good customer of Pour Moi for some time and I do like their products but not their customer service or code of conduct. I saw an ad that offered free delivery on orders over £12.99 and also noticed a 10% discount.i ordered pyjamas but was charge £4 delivery and apparently the discount only for new customers. N.B. Pour Moi need to rethink their policy. Their items are available on other sites E.G Freemans who offer free delivery on all orders. Pour Moi you could lose customers unless you amend your policies.

5 April 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi Rosanne. Thank you for your review.
I can see that you got in touch with us via email regarding this and we explained that you'd seen a prompt saying to spend £12.99 *more* to get the free delivery.
As no code had been entered on your order, we also offered to apply the newsletter discount code to your order retrospectively and refund the difference which you accepted, so we were pleased to swiftly resolve this for you.

Have a lovely day and do get back in touch if we can help any further
Pour Moi x

Rated 5 out of 5 stars

I received amazing customer service in…

I received amazing customer service in your Chester store a few of weeks ago! The 2 ladies who served me made me feel so comfortable without being at all pushy. I am a 34G and find myself being embarrassed and left with little choice in other lingerie shops. Have always used pour moi online but this was the first time visiting in store and I was very impressed 😊

22 March 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi, thanks so much for your amazing review! I have passed your kind feedback onto our lovely ladies in our Chester shop.
Have a lovely day
Pour Moi x

Rated 5 out of 5 stars

Awesome PourMoi

Such a helpful customer services Pour Moi have helped me out so much, you really do not get service like this anymore..
Why I always return as they appreciate your business and probably the most helpful company I’ve used in years !

2 April 2025
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi, thanks so much for your fabulous review! We appreciate your kind words and repeat custom. Our lovely team are always on hand to help

Have a lovely day
Pour Moi x

Rated 1 out of 5 stars

Sizes are not standered sizes

Wanted to treat my partner to new bra ordered same size as she gets from next but turned out to big, compared with her new next brass both 32DD both sizes are different, these shops make life shopping way to complicated why can they just have a universal stamdered sizes, now iv had to return the lot and wait for a refund to buy again.

27 March 2025
Unprompted review
Rated 1 out of 5 stars

Quality gone down hill considerable

Quality gone down hill considerable. Pour Moi Red Rib Jersey Lace Trim Henley Top And Check Trousers Pyjamas Set purchased from Next £45 and after less than 10 washes they are ready for the recycling pile. The ribbed top has shrunk so far it is now almost a crop top. Seams are coming apart and the fabric feels worn and old. Not what I would expect at this price point as disappointing as the pair I purchased the year before are fantastic and still going strong a year later.

25 December 2024
Unprompted review
Rated 5 out of 5 stars

Victoria Leeds - Outstanding!

I called into the Leeds store in Victoria and was so very impressed with the service I received. The delightful shop manager was exceptionally helpful and I am really pleased with my purchases. I would highly recommend for style too and value for money.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Birthday shopping

Myself and my daughter visited the Leeds store a couple of weeks ago and couldn't be happier with the help we got in store from all the girls. Beckie made sure we was comfortable with what we were trying on and nothing was too much! We both walked away very happy with our purchases and will be returning very soon.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

I was questioning the expiry of a gift voucher I had been given as a present and received a quick and personable response.
My voucher had gone slightly out of date but Sam, who was the customer service advisor dealing with my query, extended the date. As a result, I bought some lovely underwear, spending more than the worth of my voucher, because I was so happy. What a fantastic approach to the customer and to keeping a customer who will always come back to spend more!

17 February 2025
Unprompted review
Rated 5 out of 5 stars

A really fantastic swimwear company

First time I have used Pour Moi and it certainly won't be the last. Fantastic quick delivery and very competitive prices. Fit is absolutely fantastic for me, which is not always the case as I am a 16 and very full busted DD. Fabulous!!

26 February 2025
Unprompted review
Rated 1 out of 5 stars

Not happy

Hi,

I'm really not happy. Placed an order online this morning. Used PayPal pay in 3, but then a message came up on the pour moi site sorry there has been a problem processing the payment. Yet the 1st installment has gone out of my account. Really wanted this order.

26 February 2025
Unprompted review
Rated 1 out of 5 stars

Refund

Hi, I recently placed two orders totaling over £300. As a new customer, I received a 10% discount code. Since I wasn’t sure about the fit, I ordered multiple sizes of sets and bras. However, when I returned the items, the refund was deducted based on the discount, meaning I was charged the full price for the returned items.

For example, I should have received a refund of £145.60, but due to the discount deduction, I only received £133.60. I frequently shop online and have never encountered this practice before—my refunds have always been processed based on the amount I actually paid, including any discounts.
This is a disappointing and unfair policy. I will never order from Pour Moi again!

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service from Sam, thank you. Super fast delivery, easy returns which are free.
A great company with outstanding customer service and lovely, good quality products.

17 February 2025
Unprompted review
Rated 4 out of 5 stars

Great for larger cup sizes

These are the nicest larger cup size bras I've found. Some sexy and some super comfy and practical. Good prices. The swimwear is a bit too modest on the bottom for my taste, but it's nice, too. I have several colours of my favourite bras and would order more.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Elegant body

I have purchased from Pour Moi a few times and highly recommend them. Products are excellent quality and the delivery is really speedy. Try them 👌

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Went to Pour Moi in Leeds just to get…

Went to Pour Moi in Leeds just to get some new bras and was met by Beckie who was absolutely fantastic. She advised the current bras I was wearing were the wrong fitting and helped me find some new. They feel so much better. So much so I left the shop wearing my new bra and binned my old one in the shop! Could not recommend enough.

4 February 2025
Unprompted review

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