My son laptop stopped working but due to guarantee, power fixed that and changed all motherboard again. We are so happy. And secondly customer service is very professional and efficient. Thank you pow... See more
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Reserved a product for pickup. Got SMS confirmation that it's ready at the cashier's. It was not. Had to talk to 3 different employees and wait more than 15 minutes for them to find my order. I was t... See more
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The procedure to order the pieces was professional done and the payment was arranged properly. The problem occurred as the announced delivery time of 2 weeks was superseded by 2 additional weeks. At... See more
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I came not knowing the exact product I wanted, but I had an idea of what I was looking for. The personnel explained thoroughly and gave different alternatives. Very clear, friendly and helpful to get... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Herlev Hovedgade 17, 2730, Herlev, Denmark
- 70338080
4.0
Great
6k reviews
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POWER Herlev – unprofessional handling of repair case
My repair case for my kids’ smartwatch at POWER Herlev was handled in a very unprofessional way.
First I was told the watch couldn’t be repaired and that the same model was not available, so I was asked to choose another watch and pay extra. Two different staff members said there were no other solutions. Later, a third person suddenly found the same model available in other stores — and even told me it was my mistake because I didn’t ask the right questions earlier.
On top of that, I was told to take the refund immediately or I would “lose the money” if I left the store. No one would share their name, and when I asked to speak to the department/store manager, the person I spoke with just said “I am the manager.”
I later complained by email. The branch manager’s reply was also disappointing: he said he would investigate, but then simply repeated that “in this situation we only offer this solution.” There was no apology for how I was treated in the store.
This is not the level of customer service I expect from a big retail chain.
31 January 2026
Unprompted review
Reply from POWER.dk - Herlev
Hi Islam😊
Thank you for your review!
I'm really sorry to hear about your experience with the repair case at POWER Herlev 😔 What you've described is not the way we should handle any customer situation, especially when it involves your kids' smartwatch.
Being told there was no solution, then finding out the same model was available in other stores, and being made to feel like it was your fault for not asking the right questions - that's not okay at all 💙
The pressure to take a refund immediately or "lose the money," staff not sharing their names, and the lack of a proper follow-up from the branch manager - I can completely understand why you're disappointed.
I can see that your case appears to be resolved, which I'm glad about. But I've passed your feedback on about how the situation was handled, so we can learn from this and do better 🙏
Best regards
Muhammed POWER Costumerservice
The shopping experience was…
The shopping experience was comfortable, and the staff provided supportive and helpful guidance.
24 January 2026
Reply from POWER.dk - Herlev
Hi Posta Nath Rai,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en behagelig shoppingoplevelse i vores Herlev-butik. Vi er glade for, at vores personale kunne give dig den støttende og hjælpsomme vejledning, du havde brug for.
Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os. Det betyder meget for os og vores team.
Alt det bedste, Erik hos POWER! ⚡
Faulty installation
I have purchased a washing machine and installation aervice from you in June 2025. It was installed in a wrong way and is leading. Now in January 2026 you have not corrected the problem.
19 June 2025
Reply from POWER.dk - Herlev
Hi Tuomas 🙁
Thanks for your review.
That sounds like a really bad experience with your washing machine and the installation, and I’m genuinely very sorry you’re still struggling with it. When you’ve paid for both the product and installation back in June 2025, it absolutely shouldn’t be incorrectly installed and leaking – and it definitely shouldn’t still be unresolved here in January 2026. That’s far from the kind of customer experience we want to give you.
We’re really sorry for the whole situation and the inconvenience it has caused you over such a long period of time. We’ll reach out to the store connected to your purchase, so they can get involved and take a proper look at your case and the installation, and make sure it’s handled in a much better way from here.
We really want to get this fixed properly for you.
All the best
POWER / Christian
Helpful staff
Staff were helpful and proactive in helping me to find exactly what I was looking for.
7 January 2026
Reply from POWER.dk - Herlev
Hi Steven,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores personale i Herlev var hjælpsomme og proaktive i at hjælpe dig med at finde præcis det, du ledte efter. Vi sætter stor pris på din positive feedback om vores service.
All the best, Erik at POWER! ⚡
Super the prices are quite ok
9 January 2026
Reply from POWER.dk - Herlev
Hi Leslaw,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du er tilfreds med vores priser. Vi arbejder hårdt på at tilbyde konkurrencedygtige priser på alle vores produkter, så det er dejligt at vide, at det bliver værdsat af vores kunder.
Med venlig hilsen, Erik hos POWER! ⚡
Great service
4 January 2026
Reply from POWER.dk - Herlev
Hi Paulina,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du har haft en så positiv oplevelse med os i Herlev. Vi sætter stor pris på din feedback og er glade for, at vores service har levet op til dine forventninger.
All the best, Erik at POWER! ⚡
Worst customer service experience.I…
Worst customer service experience.I ordered a memory card on Dec 28th and was told it would be ready at Power Herlev on Dec 31st. Instead, they delayed it to Jan 2nd. When I went to the store, the staff couldn't find my order and made me wait 20 minutes with no resolution. I ended up cancelling my order on the spot and bought it from Proshop instead. Pathetic logistics and a total waste of time.
2 January 2026
Reply from POWER.dk - Herlev
Hi Kaushik
Thank you for your review. We’re very sorry to hear about your experience – this is certainly not the standard we aim to provide. We understand how frustrating it must have been to have your order delayed, wait 20 minutes in the store without resolution, and ultimately have to cancel your order.
We appreciate your feedback, as it helps us improve our logistics and in-store processes, so customers can receive their orders efficiently and without unnecessary delays in the future.
You are wished a lovely day.
The best regards,
Astrid/POWER
Worst experience ever
Worst experience ever. I ordered a phone and it has already been 9 days, still they haven’t delivered it😑😑😑
27 December 2025
Reply from POWER.dk - Herlev
Hi Shouvik,
Thanks for your review.
I’m really sorry that you’re still waiting for your phone after 9 days – that’s super annoying, especially when you’re excited to get a new device and it just keeps being delayed 😑
Your order has unfortunately been affected by the fact that POWER has been closed on some days due to holidays, and that has made the delivery a bit delayed compared to what you’d normally experience. It’s of course still frustrating from your side, and we’re genuinely sorry for the inconvenience and the extra waiting time.
Have a nice day.
Christian/POWER
Reply from POWER.dk - Herlev
Hi Imran,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du har haft en rigtig god oplevelse med vores service. Vi sætter stor pris på din positive feedback og er glade for, at vi kunne leve op til dine forventninger.
All the best, Erik at POWER! ⚡
Good one with nice features
31 December 2025
Reply from POWER.dk - Herlev
Hi Vamsi Krishna,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du er tilfreds med produktet og dets funktioner. Din positive feedback betyder meget for os og motiverer os til at fortsætte med at levere kvalitetsprodukter til vores kunder.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
The printer is completely out of ink
The printer is completely out of ink
and that really annoyed me.
21 December 2025
Very good and quick service!
28 December 2025
Reply from POWER.dk - Herlev
Hi Akram,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du oplevede god og hurtig service i vores Herlev-butik. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os.
Det betyder meget for os at vide, at vores team leverede den service, du forventede. Vi arbejder hver dag på at give vores kunder den bedste oplevelse muligt.
Tak fordi du valgte POWER!
Alt det bedste, Erik hos POWER! ⚡
Nor sure why but the staff seems…
Nor sure why but the staff seems uninterested sometimes to hurry up and help. Its wasn't even super crowded. It is a personal subjective experience, couldn't point something specific but I didn't felt I was helped during the store shopping experience and was passed around, wasting time for a simple purchase.
19 December 2025
Reply from POWER.dk - Herlev
Hi Catalin,
Tak for din feedback om din oplevelse i vores Herlev butik. Det er ærgerligt at høre, at du ikke følte dig ordentligt hjulpet under dit besøg, og at du oplevede at blive sendt rundt for et simpelt køb. Vi sætter stor pris på, at du tager dig tid til at dele din oplevelse med os.
Vi forstår, at god kundeservice er afgørende for en positiv shoppingoplevelse, og det lyder som om, vi ikke levede op til dine forventninger denne gang. Din feedback hjælper os med at blive bedre.
Hvis du har brug for yderligere hjælp eller har specifikke bekymringer vedrørende dit køb, så kontakt venligst vores kundeservice direkte, så vores specialister kan hjælpe dig videre.
Alt det bedste, Erik hos POWER! ⚡
Was almost about to get scammed with a subscription I didn’t ask for.
I spoke to the salesperson who made the invoice for my phone. He asked me to take subscription and I clearly said no because I’m leaving Denmark and wanted a spare phone. He spoke to a colleague and came back. As he was billing me for the phone he kept asking questions about my country and he secretly added a subscription. Thankfully I had a power gift card to use and so he asked me to pay at the main counter. The lady there asked me to pay 1dkk first to start subscription. Then I realized that the salesman added it. I was in a hurry so couldn’t go back looking for him. I told the lady at the counter and she said he might have misunderstood you. But I clearly saw him talk to a colleague before adding it and the other colleague thought for a second and winked at him nodding. It all made sense later to me.
I was so angry but had to leave as I am packing to leave Denmark. The lady at the billing counter helped me remove the subscription. So I was saved. But totally disappointed with power. I have other friends from my home country here and I would never recommend power to any of them. Actually to any expat who cannot speak Danish.
Yes I can’t speak Danish, I was learning.
I had to leave for my family. I’m under bad stress already. And I get cheated like this for not knowing the language.
14 December 2025
Reply from POWER.dk - Herlev
Hej Søren,
Tak for din fantastiske anmeldelse! Det varmer virkelig vores hjerter at høre, at du har haft en så positiv oplevelse med vores service i Herlev. Vi sætter stor pris på, at du har taget dig tid til at dele din feedback med os.
Det betyder meget for os at vide, at vores team har leveret den service, du fortjener. Vi arbejder hver dag for at give vores kunder den bedste oplevelse muligt.
Tak fordi du valgte POWER!
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Herlev
Hi Aashish,
Tak for din positive feedback! Det glæder os at høre, at du havde en god oplevelse med vores kundeservice. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Alt det bedste, Erik hos POWER! ⚡
Very smooth and clean process the guys…
Very smooth and clean process the guys are always looking to help and provide the best service possible
28 November 2025
Reply from POWER.dk - Herlev
Hi Mohammad,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en så god oplevelse med vores team i Herlev. Vi sætter stor pris på, at du fremhæver vores medarbejderes hjælpsomhed og engagement i at levere den bedste service. Din positive feedback betyder meget for os og motiverer os til at fortsætte med at levere den høje standard, som vores kunder fortjener.
Alt det bedste, Erik hos POWER! ⚡
Always a good experience
23 November 2025
Reply from POWER.dk - Herlev
Hi Neeti,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du altid har en god oplevelse hos os. Din positive feedback betyder meget for os og motiverer vores team til at fortsætte med at levere den bedste service.
Vi sætter stor pris på, at du tager dig tid til at dele dine erfaringer med andre kunder.
Alt det bedste, Erik hos POWER! ⚡
Great shop with good customer service…
Great shop with good customer service and amazing discounts!
23 November 2025
Reply from POWER.dk - Herlev
Hi Andrius,
Tak for din fantastiske anmeldelse! Det varmer vores hjerter at høre, at du har haft en så positiv oplevelse med vores kundeservice og tilbud. Vi arbejder hårdt for at give vores kunder den bedste service og de mest attraktive priser. Det betyder meget for os at vide, at vi har levet op til dine forventninger. Alle de bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Herlev
Hej Muhamed,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du er så tilfreds med vores priser. Vi arbejder hårdt på at tilbyde de bedste priser på markedet, og det betyder meget for os at vide, at du sætter pris på det. Din positive feedback motiverer hele vores team til at fortsætte med at levere den bedste service og de mest konkurrencedygtige priser.
Med venlig hilsen, Erik hos POWER! ⚡
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