Heavy, leaked, company didn’t do what they said they would
Purchased this product for an extended road trip. It did not disclose on the website the business was located in HongKong and would ship from there so was surprised when the bank charged a fee for this being an international purchase. It arrived in a week however and the company assured me the price included all tariffs and that was true. Put battery in car and the first night while car camping smelled something fruity and almost dismissed it because we were so tired but thankfully remembered the battery and how leaking batteries can smell like this. Sure enough the battery was leaking and thus started a terrible night in the dark, taking safety and health precautions with masks, taking everything out throwing out stuff, seeing what was ok & could be saved, etc. I was able to put the leaking battery in a plastic tote we emptied and in the morning got it disposed of safely. Not only did this create a sleepless night but I contacted the company who seemed to care and they did issue a refund. They also promised to send another battle to try free of charge to show how this was a rare anomaly and that they stood behind their products. Because I still needed a battery I accepted and was depending on them to send one. Well, the company ghosted. I followed up with the company not just once but multiple times over multiple weeks and never once received a reply. It’s very clear now the didn’t intend to keep their word and just made a fool out of me for trusting them. The goodwill I had towards them thinking they cared has diminished each week I waited and worse I delayed purchasing a battery from a competitor because I thought they were sending one…while at least they did the right thing by issuing a refund for a defective product it’s not clear at all if (1) they sell a solid product or (2) they do what they say they will. My trust in them has been completely broken. I’m so much worse off for having tried this company since I’ve wasted all this time, lost a bunch of stuff that had been packed in the car that got battery acid on it and still didn’t have a battery to use all this time. I know people and companies lie and don’t keep promises all the time but I just thought this one might be different. We don’t recommend the product and definitely don’t recommend the company after this experience.








