Power Meter City Reviews 4,102

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 534 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the personalized assistance and prompt communication throughout their purchasing journey. Many people appreciate the fast and efficient shipping, with products often arriving sooner than expected and well-packaged. Reviewers also praise the extensive range of quality products and the ease of the ordering process, making it a simple choice for repeat purchases. However, some customers also noted an occasional delay in shipment despite items being listed as in stock, which impacted their delivery expectations.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the great quality and fair pricing of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the super fast shipping and... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional and fast service... See more

Order

People report positive experiences with order, highlighting the ease and speed of the ordering process.... See more

Customer service

Consumers find customer service to be positive, with many describing it as helpful, responsive, and quick.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Power meter arrived rapidly, setup/installation was simple, just bolting a chainring on and re-attaching my Raceface Cinch crank. The phone app has been removed from Google play despite having link... See more

Company replied

Rated 5 out of 5 stars

I’ve bought two power meters and chain rings through power meter city. Fantastic customer service Dave. There has been great back-and-forth with emails on both my original orders and some follow up st... See more

Company replied

Rated 5 out of 5 stars

My purchase was an international sale, and to be fair it arrived in less time than a domestic package. I was kept updated from sale to when the package arrived. Product wise Power Meter City has an ex... See more

Company replied

Rated 5 out of 5 stars

From start to finish a great experience. Was looking to add a power meter to my Eiillie crankset, but didn't want to wait to get it from China. Power Meter city to the rescue. Easy order process, GREA... See more

Company replied


Company details

  1. Bike accessories store
  2. Bicycle Shop
  3. Sporting Goods Shop

Written by the company

Since launching in 2016, Power Meter City has been dedicated to offering the widest selection of power meters available—along with the knowledge you need to use them. While that mission still drives us, we’ve expanded to include a broad range of bike components and accessories, all selected with the same level of care and expertise. We’re a small, passionate team of cyclists who live and breathe bikes. Whether you're a seasoned rider or just getting started, our goal is simple: to give you outstanding service and support every step of the way!


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great support and pre sales knowledge

Great support and pre sales knowledge, quick shipping. Thank you.

13 June 2026
Power Meter City logo

Reply from Power Meter City

Thank you for your kind words! We're happy our team could help you make the right choice and get your order to you quickly. If you need anything else, we're here to help.

Rated 5 out of 5 stars

Prompt and Professional Experience

Pedals came as advertised, quickly and efficiently. Set up and explanation videos are a nice resource.

6 June 2026
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Reply from Power Meter City

Thank you for your review! We're glad the pedals arrived quickly and exactly as expected. It's great to hear you found our setup and instructional videos helpful as well. Enjoy your new pedals!

Rated 2 out of 5 stars
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Reply from Power Meter City

Thanks for bringing the issue you're experiencing with the brakes to our attention.

Although we sell quite a few of these and use them on our own bikes, we do know that sometimes an issue can arise. Brake installation has gotten pretty complex over the years and a second opinion by your trusty bike mechanic can usually solve any issues that you are experiencing.

Do note that we have Customer Support for all the products we sell available by phone, livechat, or email and are always very very happy to try to help with basic troubleshooting.

Thank you!

Rated 5 out of 5 stars

Was just as described and shipped fast

Was just as described and shipped fast. You need a power meter or any parts, these are the guys! Can be hard to find SRM parts in the US.

12 June 2026
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Reply from Power Meter City

Thank you for the great feedback! We're happy to hear everything arrived quickly and met your expectations. We appreciate your recommendation and are always here if you need help finding power meters or hard-to-find parts in the future.

Rated 5 out of 5 stars

Quick Shipping

Quick Shipping, Fair Pricing

4 June 2026
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Reply from Power Meter City

Thank you for your review! We're glad you appreciated our fast shipping and fair pricing. We look forward to serving you again.

Rated 4 out of 5 stars

They take amex but will send you a lot…

They take amex but will send you a lot of marketing emails.

10 June 2026
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Reply from Power Meter City

Thank you for your feedback. We're glad you were able to complete your purchase with ease. If you'd prefer fewer emails, you can update your email preferences at any time. We appreciate your business!

Rated 5 out of 5 stars

The cap fit perfect on my 4iii power…

The cap fit perfect on my 4iii power meter. Arrived in 2 days.

3 June 2026
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Reply from Power Meter City

Thank you! We're glad the cap fit perfectly and that your order arrived quickly. Let us know if there's anything else we can help with.

Rated 5 out of 5 stars

Genuine and Friendly Professionals

I had a great experience simply by just calling the company. I had a few questions on which power meter would be best for myself and my current bike. I am a lifelong customer from this point on. Knowledgeable, friendly and succinctly helped me select the correct product for my needs and wants.
Thank you!

9 June 2026
Power Meter City logo

Reply from Power Meter City

Thank you for your kind words! We're thrilled to hear our team helped you find the right power meter for your bike and riding goals. We truly appreciate your trust and look forward to helping you for many years to come. If there's ever anything we can do, please don't hesitate to reach out!

Rated 5 out of 5 stars

Very helpful. Very professional.

Helpful customer support. Quick delivery. Very professional.

30 May 2026
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Reply from Power Meter City

Thanks, John! We appreciate your kind words about our customer support and delivery service. We're glad you had a great experience with us. If there's anything else we can help with, please don't hesitate to reach out. We look forward to serving you again!

Rated 5 out of 5 stars

Website made it is to order what I…

Website made it is to order what I needed ….very clear. Also, after sale communication and delivery status. Very happy.

7 June 2026
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Reply from Power Meter City

Thank you for your kind words! We're glad our website made ordering simple and that our post-purchase communication kept you updated along the way. We appreciate your business and hope to serve you again soon.

Rated 5 out of 5 stars

Exactly what I needed and quick…

Exactly what I needed and quick delivery.

30 May 2026
Power Meter City logo

Reply from Power Meter City

Thank you for your review! We're happy to hear you found exactly what you needed and received it quickly. We appreciate your support.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

6 June 2026
Power Meter City logo

Reply from Power Meter City

Thank you! We're glad our team was able to provide excellent service. If you ever need assistance, we're always here to help.

Rated 5 out of 5 stars

Super fast service

Super fast service. Excellent comms. California to Dubai in a couple of days.

5 June 2026
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Reply from Power Meter City

Thank you for your feedback! We're delighted to hear your order reached Dubai so quickly and that our communication kept you informed throughout the process. We appreciate your support!

Rated 5 out of 5 stars

Fast shipping and exactly what we…

Fast shipping and exactly what we ordered.

4 June 2026
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Reply from Power Meter City

Thank you for your review! We're happy to hear everything arrived quickly and exactly as expected. We appreciate your business and look forward to helping again.

Rated 5 out of 5 stars

Amazingly fast!

4 June 2026
Power Meter City logo

Reply from Power Meter City

Thank you! We're glad your order arrived quickly. Please let us know if there's anything else we can do for you.

Rated 5 out of 5 stars

Always fast shipping and fair product…

Always fast shipping and fair product pricing.

28 May 2026
Power Meter City logo

Reply from Power Meter City

Thank you for your support! We're happy to hear you appreciate our fast shipping and competitive pricing. We look forward to serving you again.

Rated 5 out of 5 stars

Thanks

Thanks, guys! I received everything as expected.

29 May 2026
Power Meter City logo

Reply from Power Meter City

Thank you! We're glad everything arrived as expected. If there's anything else we can help with, please let us know.

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