Power Tool Store Reviews 82

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Scammers! Also go under name 'Magic- Brico'. Like others ordered a pop up tent and waited nearly a month. Instead I received a pet beach shelter! CON CON CON! They are now not responding to emails and... See more

Rated 1 out of 5 stars

Scammers Do not order from them. Like others, ordered a 2-man pop up tent to be sent one that I can barely fit my foot in. Now, not answering emails and have shut everything down.

Rated 1 out of 5 stars

I ordered 2 x 3 second tents. They took forever to come. They have been delivered this week whilst I was on holiday. They were described as two man tents when in reality two cats would struggle to fit... See more

Rated 5 out of 5 stars

It makes a change to find a bargain that you know is not just a knock down on an inflated price in the first place. The equipment turned up within 25 hrs of ordering not including a Sunday and work... See more

Company replied

Company details

  1. Tool shop
  2. Construction machine dealer
  3. Safety and work wear

Information provided by various external sources

https://powertoolstore.net Power Tool Store is a London based online retailer of quality power-tools, accessories and hand tools. We offer a competitive price,fast delivery and prompt customer service. We keep in touch with customers and give them the answers and details regarding products. For any circumstances you need to contact us at any time and we’ll do our best for you. All products supplied are sourced from some of the world’s leading tool manufacturers such as: Makita| Dewalt | Bosch | Hitachi | Panasonic | Triton | Gmc Silverline | Black&Decker | Metabo | Milwaukee etc


Contact info

2.0

Poor

TrustScore 2 out of 5

82 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great deal

Great deal! Fast shipping!

13 September 2017
Unprompted review
Power Tool Store logo

Reply from Power Tool Store

Thank you for ordering with https://powertoolstore.net

Rated 5 out of 5 stars

Brilliant service

Brilliant service, certainly wasn't expecting next day delivery. Will definitely use again and would recommend to anyone....thanks.

12 September 2017
Unprompted review
Power Tool Store logo

Reply from Power Tool Store

Thank you for ordering with https://powertoolstore.net

Rated 5 out of 5 stars

Great communication

Great communication, ordered my tool and arrived 2 days later. What more does a bloke want... :}

11 September 2017
Unprompted review
Power Tool Store logo

Reply from Power Tool Store

Thank you for ordering with https://powertoolstore.net

Rated 5 out of 5 stars

A true gem .

A true gem .
Quality in all departments
Delivery, Quality Products, at a price which makes you mad to order
anywhere else , thank you for your great five star service , and you
Are sure to go from strength to strength in your market place,

8 September 2017
Unprompted review
Power Tool Store logo

Reply from Power Tool Store

Thank you for ordering with https://powertoolstore.net

Rated 4 out of 5 stars

great service

great service, quick delivery

5 September 2017
Unprompted review
Power Tool Store logo

Reply from Power Tool Store

Thank you for ordering with https://powertoolstore.net

Rated 5 out of 5 stars

Good job

Good job! Very good services and high quality products

4 September 2017
Unprompted review
Power Tool Store logo

Reply from Power Tool Store

Thank you for ordering with https://powertoolstore.net

Rated 5 out of 5 stars

Excellent!!!..

Excellent!!!... the best products and services

4 September 2017
Unprompted review
Power Tool Store logo

Reply from Power Tool Store

Thank you for ordering with https://powertoolstore.net

Rated 5 out of 5 stars

5 stars

Would recommend to anyone who's looking for a good price and fast delivery

1 September 2017
Unprompted review
Power Tool Store logo

Reply from Power Tool Store

Thank you for ordering with https://powertoolstore.net

Rated 1 out of 5 stars

stop hassling customers with aggressive feedback campaign

Stuff arrived promply and intact. Buying experience spoilt by post purchase email bombardment and a phone call demanding feedback.

This is then followed up by another phone call asking you to amend your feedback if they don't like the answer they get.

All I wanted to do was to buy an impact driver!

22 August 2017
Unprompted review
Power Tool Store logo

Reply from Power Tool Store

Thank you for ordering with https://powertoolstore.net and for giving us 1 star for not a sustainable reason!
Sort briefing:
Any customer before placing the order should agree with terms & conditions which also referring to feedback requests.
See terms & conditions
"
REVIEW INVITATION REQUEST
We sent request to (“Consumer(s)”) via the Trustpilot seller review invitation service (the “Seller Review Invitation Service”) and invite Consumers to post reviews of their Service Experiences (as defined in Trustpilot’s User Guidelines available at legal.trustpilot.co.uk/user-guidelines )
The receiver can subscribe to receive emails at any time by clicking the “unscribe” box.
"
https://powertoolstore.net/terms/

We think it's a little exaggerated on your part!
We have called to make sure you have received the order and if you are satisfied. We also explained the request for review and sent a total of 3 emails in a 4-day period.
If you did not want to receive any more emails, you could unsubscribe!
Thank you anyway!

Rated 5 out of 5 stars

Brilliant service

Fast response, and brilliant followup, especially when I wasn't available to accept delivery at home. Impeccable service, and highly recommend this supplier.

17 August 2017
Unprompted review
Power Tool Store logo

Reply from Power Tool Store

Thank you for ordering with https://powertoolstore.net

Rated 5 out of 5 stars

Great service

6 August 2017
Unprompted review
Power Tool Store logo

Reply from Power Tool Store

Thank you for ordering with https://powertoolstore.net

Rated 5 out of 5 stars

very good service

very good service, phoned me to advise that there was a delay as it wasn't in stock

2 August 2017
Unprompted review
Power Tool Store logo

Reply from Power Tool Store

Thank you for ordering with https://powertoolstore.net

Rated 5 out of 5 stars

kregg jig R3

I ordered the kregg Jig R3 on a Saturday, received on Tuesday, great service , I would recommend this company and will use them in the future

26 July 2017
Unprompted review
Power Tool Store logo

Reply from Power Tool Store

Thank you for ordering with https://powertoolstore.net

Rated 5 out of 5 stars

It makes a change to find a bargain …

It makes a change to find a bargain that you know is not just a knock down on an inflated price in the first place.
The equipment turned up within 25 hrs of ordering not including a Sunday and worked straight away..
I cannot rate the drill yet as I have not used it but the company that i perchased it from will certainly be getting more business from my company.

24 July 2017
Unprompted review
Power Tool Store logo

Reply from Power Tool Store

Thank you for ordering with https://powertoolstore.net

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - There was a problem with my payment and the chap dealing with it kept me well informed and went was super helpful (he deserves a pay rise)! He held the last drill in stock for me whilst the confusion over my payment was sorted and as soon as it was sorted my drill was sent.

21 July 2017
Unprompted review
Power Tool Store logo

Reply from Power Tool Store

Thank you for ordering with https://powertoolstore.net

Rated 5 out of 5 stars

How refreshing

Tools were delivered today. I was in the shed when they were delivered, so my girlfriend signed for them and brought them up to me with a cup of tea. Just as she came into the shed my phone rang. Customer service ringing to tell me that someone else had signed for the tools and making sure everything was alright. A very personal touch that is so often missing from modern firms.

19 July 2017
Unprompted review
Power Tool Store logo

Reply from Power Tool Store

Thank you for ordering with https://powertoolstore.net

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