I ignored the bad reviews and just went for it. Messaged via WhatsApp to see if my cigs was available before purchasing. Kind guy who replied. Ordered on the 14th April and they've arrived the 16th Ap... See more
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I've been a customer of PowerVapes for almost a year now. I searched the whole internet for genuine vape merchants that would sell GENUINE AlFakher vapes, and could only find these guys. Never... See more
Bought two al fakher vapes. After 20 days of no updates the finally replied to my mail saying the vapes where disposed of at customs. They offered me a coupon and free disposables on my next purchase... See more
Company replied
Paid for Royal Mail Tracked 24 delivery but didn't receive the item until 4 days later. Checked tracking and Royal Mail hadn't been given the parcel, meaning it hadn't been posted by Power Vape Shop... See more
Company replied
Company details
Written by the company
Power Vape Shop is a UK-based vape retailer offering a wide selection of high-quality vaping products at affordable prices, both online (Shipping all over the UK & Europe) and in-store (Preston). We serve customers across the UK and Europe with premium legal big puff disposable vapes, e-liquids, vape kits, coils, and accessories from leading brands. Whether you’re shopping through our easy-to-use website or visiting us in person, we’re committed to delivering a smooth, reliable, and satisfying experience. Our products are 100% authentic, carefully sourced, and regularly updated to include the latest legal and compliant vape options; including reusable pod systems and refillable disposables suitable for post-ban UK regulations. With fast shipping, responsive customer service, and a dedication to your satisfaction, Power Vape Shop is here to meet all your vaping needs , without breaking the bank.
Contact info
135 Fishergate, Preston PR1 2AH, UK, PR1 2AH, Preston, United Kingdom
- +44 7444 092168
- Contact@powervapeshop.co.uk
- powervapeshop.co.uk
3.2
Average
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
False advertisement on website about…
False advertisement on website about free delivery. Didn't come up in the basket with free delivery as stated in several parts of the website and item description. When I contacted the owner to rectify this, they simply said free delivery wasn't offered for the product I wanted to order, despite it being stated in several places. They then tried to claim that it said this in the description. If they're going to attempt to lie, they could have at least changed the description first (!).
Instead of just honouring what they wrote and advertised on their website, they continued to try and lie. I wonder what else isn't what it seems on this website. Proceed with caution.
Note: beware of the blatantly fake positive reviews of this place on TrustPilot.
UPDATE: they say it's clearly mentioned on the product page. Yes, it is now AFTER I complained and posted this review. I literally have screenshots of what it was before they changed it. Shameless liars.
12 September 2024
Unprompted review
Reply from Power Vape Shop
Hi James,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Although you didn’t mention the product name, we believe you may be referring to the Fix Dubai Chocolate, which is the only item currently excluded from our free delivery offer over £25. This is clearly mentioned on the product page, as the chocolates are directly imported from Dubai, and due to their delicate nature and additional handling requirements, standard free shipping doesn’t apply.
That said, we completely understand how this may have been overlooked, especially if the general offer is mentioned elsewhere on the site. We never intend to mislead our customers, and we’re genuinely sorry if this caused any confusion or frustration.
We’d be happy to offer you something as a goodwill gesture, we truly value your support and don’t want you to leave disappointed. Please feel free to email us at contact@powervapeshop.co.uk with your best contact number, and someone from our team will give you a call.
Thanks again for your feedback, and we hope to make this right.
— Power Vape Shop Team
Scam
I ordered some vapes like one week ago, I received a mail saying that the stock is out so I emailed with someone else saying that they will send me other vapes that I chosed but since this moment I have no info of Nothing and I obviously didn’t get payed back
22 August 2024
Unprompted review
Reply from Power Vape Shop
Hi Margaux,
We’re really sorry to hear about your experience, and we completely understand how frustrating it must have been to receive no updates after agreeing on a replacement.
If this hasn’t been resolved yet, please email us at contact@powervapeshop.co.uk with a brief summary and your best contact number. A member of our team will call you as soon as possible to sort this out and offer a goodwill gesture for the inconvenience caused.
We truly appreciate your feedback and would like the chance to make things right.
— Power Vape Shop Team
Update to my initial review.
Update to my initial review.
On the day I posted my review, I found an alternative email address that prompted a response, it seems I switched two numbers of my order number and it took them a time to find the right one.
They have made a full apology for the initial delay and hopefully me pointing out the need for better communication, this should not happen in the future.
I wish them all the best in the future and will use them again when needed.
9 August 2024
Unprompted review
AMAZING SERVICE
amazing service, received my order on time and also got extra device from them, i will be ordering from them going forward
2 May 2024
Unprompted review
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