Pownall and Sons Airgun and Angling specialists Reviews 239

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4.8

Gun shop

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, highlighting their helpfulness and excellent communication throughout the purchasing process. The service is frequently described as first-class, with many appreciating the smooth and hassle-free shopping experience, from ordering to direct door delivery. Reviewers are particularly impressed with the fast and on-time delivery, noting that items arrive securely packaged and in perfect condition, often before expected. However, some customers mentioned issues with product descriptions not matching the internet, or unexpected delivery charges being applied despite previous purchases. A few other people also felt that they were misinformed about product availability when visiting the store.

What people talk about most

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with their purchases,... See more

Service

Consumers consistently report positive experiences with the service, describing it as great, friendly, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Order

Clients share positive opinions on order, with many reviewers consistently praising the ease of ordering and... See more

Reviews shaping this summary

Came highly recommended by a friend who has used Pownalls many times. Very impressed with total service offered from point of ordering to direct door delivery. Very knowledgeable team. Great products... See more

Have bought a few items from pownalls ,very professional. Had a problem with one item got in touch and the problem was solved quickly without any fuss nothing was to much for them, will always recomme... See more

Ordered from website which was really easy to maneuver. Excellent communications and all safety procedures and compliance followed to the letter. Gift arrived well before husbands birthday, had a... See more

My hunting knives arrived in great condition.. And I was asked to provide ID. Which I thought was incredible and responsible. I'm a Wild camper, a mountaineer and a medic. And I would hate to give a... See more

Company details

#8 of 11 best companies in Gun shop
#3 of 4 best companies in Bait & tackle shop
#59 of 139 best companies in Sporting Goods Shop

Written by the company

Family run Airgun and Angling specialists for over 110 years, based in Great Yarmouth, Norfolk and online at Pownalls.com One of the UK's largest suppliers of Air Guns and Air Pistols including Pre charged Air Rifles (PCP), Spring Pistols, C02 Air Rifles, Air soft, Junior Air rifles, Blank firing Pistols, Pneumatic Pistols, Air Gun Scopes, Targets, Spare Magazines, Pellets and Silencers. Pownalls stock Air Arms, Browning, Crosman, Dan Wesson, Gamo, Milbro, Umarex, SMK Sports Marketing, Sig Sauer, Walther, Webley and Scott (aka Webley) and Weihrauch to suit every need from Pest Control to serious Target Shooting and outdoor Plinking in the garden for fun. Nationwide air gun delivery throughout England and Wales via our specialist delivery service and dealer transfer services are also available. Pownalls also specialise in Fishing Tackle with brands such as Delkim, Fox, Nash, Ridge Monkey and Trakker. Archery, Crossbows, Sling Shots, Movie Sword Replicas and Outdoor Equipment loved by many sporting hobbyist's are all available at Pownalls.

Contact info

74 Regent Road, Great Yarmouth, Norfolk, NR30 2AJ, NR30 2AJ, Great Yarmouth, United Kingdom
01493 842873
sales@pownalls.com
pownalls.com

4.8

Excellent

239 reviews

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Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Feb 17, 2025

Excellent

Excellent
10 out of 10

3 February 2025

Reply from Pownall and Sons Airgun and Angling specialists

Feb 25, 2025

Thank you for your 10 out of 10 review ! Pownalls

Feb 15, 2025

Ordered over a week ago was told to…

Ordered over a week ago was told to expect parcel by weds day when ordered and only just been delivered.

8 February 2025

Reply from Pownall and Sons Airgun and Angling specialists

Feb 25, 2025

Thank you for your feedback Mr York and you have our sincere apologies for the delay you experienced that was unfortunately out of our control. For all non air gun delivery's we use a third party company and i have just investigated the time line and can confirm there was a 2 day delay from Monday to Wednesday where we were let down by the courier. Please let us know if you place an order in the future and we will upgrade your delivery to an express service. We note that previously you left a great review so we would love the opportunity to turn this around. All the very best from Steve Pownall.

Feb 4, 2025

Fantastic service very helpful lovely…

Fantastic service very helpful lovely people to work with prompt an accurate information

28 January 2025

Reply from Pownall and Sons Airgun and Angling specialists

Feb 25, 2025

Thank you again for your reviews Andrew ! All the very best from Pownalls.

Jan 31, 2025

12 December 2024

Reply from Pownall and Sons Airgun and Angling specialists

Feb 25, 2025

Thank you for your review Mr Stanley. Its appreciated ! Pownalls.

Dec 11, 2024

Excellent personal service from a…

Excellent personal service from a knowledgeable, friendly and committed team. A pleasure to shop with them.

4 December 2024

Nov 28, 2024

Коректни и професионални…

Коректни и професионални хора,удоволствие да се видим скоро

21 November 2024

Nov 23, 2024

Very good shop

They were very friendly and go out of their way to help you. I was on holiday and what I wanted wasn't in stock. So they ordered it in for me and sent it free of charge to my home address. Will definitely be shopping here again.

16 November 2024

Nov 20, 2024

Easy ordering process and reliable…

Easy ordering process and reliable delivery service! Items ordered were of good quality

6 November 2024

Nov 19, 2024

Excellent service

From my initial enquiry to delivering my new air rifle,
Pownalls and Sons delivered a highly professional and friendly service. I thoroughly recommend their business and will buy from them again.
Many thanks,
Regards
Andy D.

11 November 2024

Nov 5, 2024

Absolutely spot on 👌

Excellent customer service and communication. Went above and beyond in regards to delivery...

29 October 2024

Reply from Pownall and Sons Airgun and Angling specialists

Nov 5, 2024

Thank you for your great review Robert! All the best from the Pownalls team.

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