PE Solutions Reviews

17,141

•

4.7

Energy supplier

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Review summary

Created with AI, based on recent reviews

Looking at 6,305 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and efficient when resolving various account queries. Many people mention that team members take the necessary time to carefully explain billing details and ensure problems are fully sorted out. Some reviewers were not happy with the billing process, pointing out frustrating ongoing disputes and unexpected issues involving debt collection. Consumers also noted significant difficulties with communication regarding payments, alongside delayed responses when trying to submit formal complaints. A few people felt that the customer service provided during these disputes lacked professionalism and clear answers.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising certain representatives for their patience and... See more

Customer service

People report positive experiences with customer service, often praising helpful representatives who resolve... See more

Service

Users describe positive interactions with service, frequently praising patient and friendly staff who resolve... See more

Response time

Reviewers highlight positive aspects of response time, frequently praising certain agents for resolving... See more

Payment

Reviewers express mixed feelings regarding payment experiences, as some consumers highlight wonderful support... See more

Reviews shaping this summary

I would like to thank Mark for his assistance and support regarding the issue with our energy bill. He was professional, helpful, and took the time to look into the matter and explain the situatio... See more

Company replied

I've spent over half an hour with Mark on the phone trying to resolve the issue I had. He has been extremely professional and polite and was determined to solve the problem which he did! Many, many th... See more

Company replied

customer service from yoshit s Poojary was excellent today, he was able to manage and look into my query's straight away and sort my account. great service.

Company replied

I had a pleasure to speak to Mr.Mark castellino regarding my energy bills issue.he was very patient clear with his communication and very helpful.

Company replied

Company details

Written by the company

Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.

To all our CNG customers

Written by the company

We are here to help: We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.

Contact info

United Kingdom
pozitive.energy

4.7

Excellent

17k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

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All reviews

(17,141)

5,838 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Sep 22, 2026

Excellent customer service from Nikita…

Excellent customer service from Nikita Gurav at Pozitive Energy. She was extremely polite, friendly and patient, and dealt with my issue professionally from start to finish. She took the time to understand my situation and was very helpful throughout. Really appreciate her support and excellent service. Thank you, Nikita!

22 September 2026

Unprompted review

Reply from PE Solutions

Sep 23, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Sep 22, 2026

Karan was the agent who helped me with my query. He was extremely helpful, friendly and very patient He took time to help me with what I needed successfully. Thank you Karan

22 September 2026

Unprompted review

Reply from PE Solutions

Sep 23, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Sep 22, 2026

Loveina was very helpful on the phone…

Loveina was very helpful on the phone when I had some queries on my account ,

22 September 2026

Unprompted review

Reply from PE Solutions

Sep 23, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Sep 22, 2026

Mark was Quick and helpful

Mark was Quick and helpful. Much appreciated.

22 September 2026

Unprompted review

Reply from PE Solutions

Sep 23, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Sep 22, 2026

Sunny was so helpful

22 September 2026

Unprompted review

Reply from PE Solutions

Sep 23, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Sep 22, 2026

It was great service with Sarah.

22 September 2026

Unprompted review

Reply from PE Solutions

Sep 23, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Sep 22, 2026

Great customer service

Great customer service!
Sunny was fantastic

22 September 2026

Unprompted review

Reply from PE Solutions

Sep 23, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Sep 22, 2026

Pushpindersingh Bawal and’s Sarah

22 September 2026

Unprompted review

Reply from PE Solutions

Sep 23, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

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