PPL PRS Ltd Reviews 

Endless telephone and email harassment from them trying to get me to pay for a music licence to play music to my customers, which we don't do, and have never done, and have told them we don't do every damn time they ring.

Despite repeatedly registering complaints with TPS over their call based harassment and trading standards about their conduct, they still bloody keep ringing. They need shut down, its harassment and blackmail at best.

Don’t really know what more I can add to the 97% of people that have commented on this company.
Trust-pilot asks how I think this company can improve but it’s pretty clear to me that PPL-PRS aren’t interest.
My tip is, if possible , avoid this company like the plague.

This company have hounded, persecuted and bullied me constantly and all we do is run a charity shop..
They had an account in someone’s name (never heard of the name) a phone number (didn’t know the number) We have never had an account with them.. They sent a bill for over £1000 pounds I phoned them and explain that we don’t have music.. They said they have a photo of a speaker which I replied it was for sale.. They then said if we are testing music items we have to pay. We very rarely get music items if any it would of been approximately 3 times so 5 mins testing equates to 15 minutes.. They asked for the charity Registration number which we sent.. Then they want proof we are donating (bank statement) They say we will get discount as a charity..We don’t need discount as we don’t need a licence.
They sent a spy into a little charity shop that is not part of a big organisation to take a picture of a tiny speaker that was for sale.. How low can a company get ???
This treatment is disgusting !!!!!

absolutely impossible to deal with this company double charging for the same and unnecessary charges added to the bills demanding to be paid no interest in listening and taking us to the court
absolutely useless for the customer and the musicians

Absolutely useless company to deal with. l have been dealing with them for four years and once they have threatened court action and once had an CCJ issued against me even though l had been paying.
l refuse to have a direct debit because their bills are ALWAYS wrong and noone listens to me.
l have now recieved a bill for £600 even though l have been paying every month for four years!!!!

Being taken to court for a premises that I no longer own despite having contacted ppl pps and told them I am no longer the lease holder. They are very inefficient and incompetent.

Received a letter to my new tiny flower stall. Stating i was playing music without a licence on my tiny radio. I had no idea about any licencing laws! I discovered that a 'Spotter' had pretended to be a customer, and was taking photographs of my stall and making an audio, without my permission. I feel violated and was 'tripped up' in the phone call, so as to incriminate myself. It was an awful experience which has cost me dearly, in a new struggling business. Why can't a warning be issued? Instead of burying new businesses with extortionate bills. As if things arn't tough enough at the moment. This has left me scarred. PPL PRS please don't bother to reply as I never want to speak to any of you ever again.You are awful and the way you send spies out is outrageous. We are trying to recover from Covid, and you are dragging businesses down! Disgraceful !

Sent 2 cheques apparently both wrong one was date the other the figure didn't match have asked for the back and nothing but they added 140 for none payment of invoice this sounds like a scam worst firm iv ever dealt with

I made a good faith enquiry about listening to music at work and have ended up with an invoice without verbal or written agreement.
This company is criminal.

Initial call made into the office they did not say who they where or what the call was about, the first question to a colleague was, do you listen to music. The reply was yes because they have a personal device, they have now hung onto this answer and assumed that they were listening to a radio in the office. They base their calls on education about the licensing fee but in their introduction they do not. Now we are being told that this also applies to a TV license although there is nothing on to say this when purchasing a TV license. This information should be included here. It seems that the staff must be on some kind of percentage to get people signed up. Absolutely disgraceful conduct and ethic.

This is a criminal company who take your detail from the company house and bombard you with a licence fee without knowing whether you play music or not and without verifying how big is business or anything to determine the amount. Communication is intentionally ignored for several weeks to escalate the issue so they can force you pay through a third party.
Please refer them the trading standard agency so we can change this companies unlawful practice.

Awful company. They just want your money regardless of you needing the licence or not. I have sent them multiple emails stating that we don't play music in our premises therefore we don't need a licence but they are still harassing me with an invoice.

I had always paid for my licence for my premises after leaving in 2021 they have kept charging me every year for a licence even though they are getting money from the current licensees. I received a enforcement letter having to pay in full or court! I am told by both parties no choice but to pay. I have tried to cancel my account but they keep charging me. It is making me ill.

I have recently re-opened my business at new premises. Had a music licence before with no problems. Met with a field rep and agreed terms but stated we were not ready to go ahead as improvements were needed to premises before we could open. Also asked to pay over 8 or 10 months.
Had a couple of invoices demanding full amount but explained we were not yet operating.
We opened 7th June and I advised them accordingly and asked how many months they wanted us to pay over. Response was a final demand for the full amount.
Spoke to an adviser who apologised and said he would speak to our field rep and send me a DD form over either 8 or 10 months.
No response.
At 3AM on a Saturday morning I received by email a demand for immediate payment of the whole amount. A very nasty email and because of its timing I couldn't contact anybody about this until Monday morning.
A very dangerous and stupid way to act when so many people are currently suffering mental health problems.
I phoned on Monday morning and the matter was sorted out quickly and professionally by an advisor.
I asked for a senior manager to ring me back as I was concerned that they had sent such a threatening email in the middle of the night at the start of a weekend.An email that was bound to cause stress to anybody receiving it. I also said that I wanted to discuss else with a senior manager.
No phone call so I complained in writing about the email and the failure to ring you back but not the other issue.That was acknowledged and I was told as I had complained no phone call would be made. I replied saying I still wanted that phone call as I want to discuss an issue which is totally separate from the complaint.
Phone call today from Lorraine. Very pleasant. Apologised. Told me the system sends things out late at night and there is no checking whether the content is relevant or not. Nothing she can do about it. I've asked to speak to someone who can do something about it since she couldn't help and didn't appreciate the seriousness of the matter.
I also stated again I was still waiting for the original call back. I was told they cancelled that when I complained even though they knew it was about something other than the complaint. Asked again for that call as well as the one mentioned above.
I'm not hopeful.
A nasty threatening organisation who are going to cause someone's death sending out incorrect threatening emails in the middle of the night over a weekend. They should be abolished.
PS I am a songwriter. I'm ashamed that this organisation represents songwriters.

This is an awful organisation to deal with. Be careful as contract is annually recurring but they don’t tell you that at the outset . Renewal is by email sent AFTER the last day that you can send your month notice to avoid renewal which must be received by them before the start of the next year. If that isn’t sharp practice what is ?! Their customer agents say they have no authority other than enforce payment and collection.
I served notice 10 days before the start of the contract and resisted all their attempts to scare me into paying. I paid one month pro rata in lieu of the notice but they disputed this and put in the hands of collection agency. The contract is extremely poorly drafted and even more poorly interpreted by them. They even tried to palm me off stating they could offer me a shortened contract ( which they don’t advertise) but I would have to pay five months of the annual cost as that was their minimum amount? Again I questioned this contractually and as a business practice.
I ended up going through their complaints procedure getting to step 3
out of four, before they eventually conceded. Took over 5 months so don’t give up and they cannot proceed with collection agency while you are in their complaints process.

I have no issue with paying for music for the artists and was with them for 6 years but it was very expensive and
in hindsight I wish I had never had dealings with this company after the way they treated me. There are alternatives out there - look on the internet for companies that deal with non- licensed background music so don’t think you have to go with PRS/PRL

Scum. This is a Government backed organisation ripping businesses off with rude, disrespectful call handlers all working from home. Bullying tactics and offensive remarks from staff don’t make it a pleasant experience. After I received an abusive call later in the day after a telephone call with someone from pplprs I genuinely hate this company. They have caused me extreme stress by threatening comments and totally unhelpful. I have not played music in my salon since Jan 2023 yet because they have no proof I did this, I am told Thornley pay up or face the consequences. As if business wasn’t bad enough already.

Absolute rip off company prices are going up and you get nothing for it they expect the full amount up front no monthly payments available total joke of a company

WHAT A BUNCH OF BULLIES AND HARRASSERS!!DO DO NOT PAY - THIS FAKE COMPANY HAVE NO LEGAL RIGHT TO YOUR MONEY!!!!!!! MULTIPLE PHONECALLS AND EMAISL AMOUNTING IN A LOT OF UNNECCESSARY STRESS AND UPSET SCAM SCAM SCAM!!!!!1

Always found this company fairly easy to deal with in the past. We closed our business in January last year. Everyone notified and everyone paid up. We're happy to pay anything we owe but we don't owe anything, we've been sent down the Pannone route even after explaining the situation to PPL/PRS. We're going to mediation next, how has it got to this? Aggravation nobody needs. Very very disappointing. Don't feel the need normally to write reviews, but genuinely angry with PPL/PRS and agree totally with the attitude toward this company.

This company is a racket to extort money out of small businesses. We do not and never have, publicly broadcast music and yet we received invoices and threats of legal action. We stood our ground and refused to pay and after a lot of unnecessary stress we received credit notes. I’m sure a lot of small businesses would just pay up thinking they have no choice but unless you are playing music for your staff or customers, you should not pay, it is a scam.