Practice Plus Group Hospitals - MSK and Diagnostics Bucks Reviews 20

TrustScore 4 out of 5

3.9

Unit 2 The Merlin Centre, Lancaster Road, HP12 3QL High Wycombe, UK, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Was fortunate to get a new hip at King George Hospital, Ilford. Service from the consultant and physio at High Wycombe through to the surgery undertaken by Mr Ahad was outstanding. The care at the ho... See more

Company replied

Rated 1 out of 5 stars

This service is complete rubbish. They keep you waiting for hours for them to answer the phone, just to tell you that you will have to wait 6 months to a year for an appointment. I suppose it is jus... See more

Rated 5 out of 5 stars

I went to Practice Plus Group MSK centre in High Wycombe for a private ultra sound knee steroid injection. The experience was extremely positive , the receptionist was friendly , the consultant gave... See more

Company replied

Rated 5 out of 5 stars

I had a very good experience with my midwife Jane Rivero. She was very kind, friendly, and made me feel comfortable from the beginning. She listened to me carefully and explained everything clearly, w... See more

Company replied


Company details

  1. Private hospital

Written by the company

Practice Plus Group Hospitals is a leading UK healthcare provider delivering high-quality, patient-focused care across a network of modern hospitals. We provide a straightforward, human approach to private healthcare, with fast access to consultations and surgery, clear upfront pricing, and no hidden costs. Across our modern hospitals and surgical centres, experienced clinical teams deliver high-quality care in areas such as orthopaedics, ophthalmology, general surgery, diagnostics and more. Practice Plus Group Hospitals is also proud to treat NHS patients, helping reduce waiting times by providing specialist, planned procedures with a focus on safe, efficient, and compassionate outcomes. Get it sorted, with Practice Plus Group Hospitals.


Contact info

  • Unit 2 The Merlin Centre, Lancaster Road, HP12 3QL, High Wycombe, UK, United Kingdom

  • 0333 999 2586

3.9

Great

TrustScore 4 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

This service is complete rubbish

This service is complete rubbish. They keep you waiting for hours for them to answer the phone, just to tell you that you will have to wait 6 months to a year for an appointment. I suppose it is just indicative of our completely failing NHS.

20 May 2026
Unprompted review
Rated 4 out of 5 stars

I had a really good experience when…

I had a really good experience when visiting Practise Plus High Wycombe to receive a cortisone injection for my knee pain. It was a professional, well explained procedure. The whole process right from booking the appointment, was a positive experience.

20 April 2026
Unprompted review
Practice Plus Group Hospitals - MSK and Diagnostics Bucks logo

Reply from Practice Plus Group Hospitals - MSK and Diagnostics Bucks

Hi Louise, we value your feedback and are glad to know your experience was a good one. Thank you :)

Rated 1 out of 5 stars

New MRI Scanner

Having had many mri’s I would like to say the staff are very polite and helpful and the new scanner at High Wycombe was better than any previous scanners more room less claustrophobic and quieter
Ken Price

7 May 2026
Unprompted review
Practice Plus Group Hospitals - MSK and Diagnostics Bucks logo

Reply from Practice Plus Group Hospitals - MSK and Diagnostics Bucks

Hi Ken, thank you for your feedback.

Rated 5 out of 5 stars

The service was quick and efficient

The service was quick and efficient. I felt comfortable and secure and the report was sent out very quickly. Lovely environment and welcoming staff.

24 April 2026
Unprompted review
Practice Plus Group Hospitals - MSK and Diagnostics Bucks logo

Reply from Practice Plus Group Hospitals - MSK and Diagnostics Bucks

Thank you for your review. We’re glad your experience with us was a positive one.

Rated 5 out of 5 stars

Quick and easy to use.

Quick and easy to use.

1 April 2026
Unprompted review
Practice Plus Group Hospitals - MSK and Diagnostics Bucks logo

Reply from Practice Plus Group Hospitals - MSK and Diagnostics Bucks

Thank you for your review

Rated 4 out of 5 stars

Very good

Appointment offered at earliest possible date. Clear explanation of procedure, which was done efficiently and with minimum fuss.

30 April 2026
Unprompted review
Practice Plus Group Hospitals - MSK and Diagnostics Bucks logo

Reply from Practice Plus Group Hospitals - MSK and Diagnostics Bucks

Hi Nigel, thank you for your review. We’re glad your experience with us was a positive one.

Rated 5 out of 5 stars

Friendly professional service

Both receptionist and radiographer were friendly and professional. I was a walk-in and hardly waited at all. I highly recommend Practice Plus.

7 April 2026
Unprompted review
Practice Plus Group Hospitals - MSK and Diagnostics Bucks logo

Reply from Practice Plus Group Hospitals - MSK and Diagnostics Bucks

Hi Celine, thank you for sharing your feedback. We’ll be sure to pass on your lovely comment to the team. We appreciate your recommendation.

Rated 5 out of 5 stars

Steroid injection in my knee

I went to Practice Plus Group MSK centre in High Wycombe for a private ultra sound knee steroid injection. The experience was extremely positive , the receptionist was friendly , the consultant gave clear explanations about what was happening and what I should experience . Sound advice was given for activity over the next few days.
I would highly recommend this group.

20 April 2026
Unprompted review
Practice Plus Group Hospitals - MSK and Diagnostics Bucks logo

Reply from Practice Plus Group Hospitals - MSK and Diagnostics Bucks

Hi Louise, thank you for your kind words! We’re pleased to hear that our team made you feel supported throughout. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Replacement Hip.

Was fortunate to get a new hip at King George Hospital, Ilford.
Service from the consultant and physio at High Wycombe through to the surgery undertaken by Mr Ahad was outstanding. The care at the hospital was of a very high standard. Thank you to everyone involved on my journey with Practice Plus.

16 February 2026
Unprompted review
Practice Plus Group Hospitals - MSK and Diagnostics Bucks logo

Reply from Practice Plus Group Hospitals - MSK and Diagnostics Bucks

Hi Kevin, thank you for your kind comments. We’re delighted to hear your care met your expectations.

Rated 5 out of 5 stars

Excellent

Staff were very pleasant, and Yavor, one of the consultants, was excellent . Would recommend to anybody suffering from back, Knee pain, etc.

20 March 2026
Unprompted review
Practice Plus Group Hospitals - MSK and Diagnostics Bucks logo

Reply from Practice Plus Group Hospitals - MSK and Diagnostics Bucks

Hi John, thank you for your kind feedback! We’re pleased to hear you had such a positive experience. We appreciate your recommendation.

Rated 4 out of 5 stars

Good experience



Good experience, caring staff very professional

4 February 2026
Unprompted review
Practice Plus Group Hospitals - MSK and Diagnostics Bucks logo

Reply from Practice Plus Group Hospitals - MSK and Diagnostics Bucks

Hi Andrew, thank you so much for your kind feedback. We will be sure to share your comments with the staff, who will truly appreciate it.

Rated 5 out of 5 stars

I had a very good experience with my…

I had a very good experience with my midwife Jane Rivero. She was very kind, friendly, and made me feel comfortable from the beginning. She listened to me carefully and explained everything clearly, which helped me feel calm and confident. I really appreciate her support and care. Thank you so much for your kindness.

17 March 2026
Unprompted review
Practice Plus Group Hospitals - MSK and Diagnostics Bucks logo

Reply from Practice Plus Group Hospitals - MSK and Diagnostics Bucks

Hi Sandra, thank you for sharing your experience. We are so pleased to hear this! We'll be sure to pass on your lovely feedback to Jane.

Rated 5 out of 5 stars

Very good with helpful and friendly…

Very good with helpful and friendly staff from reception to MRI scan personnel. Wife delivery of results too.

19 February 2026
Unprompted review
Practice Plus Group Hospitals - MSK and Diagnostics Bucks logo

Reply from Practice Plus Group Hospitals - MSK and Diagnostics Bucks

Hi Karel, thank you for your kind feedback. We’re pleased to hear that you had a positive experience! We’ll be sure to pass on your lovely comment to the team.

Rated 4 out of 5 stars

Injection for frozen shoulder

Although it was a painful shoulder injection the clinician was very good. Perhaps better exercise instructions for afterwards would have been useful. Unfortunately the injection didn't help but I don't think that was anyone's fault.

7 January 2026
Unprompted review
Practice Plus Group Hospitals - MSK and Diagnostics Bucks logo

Reply from Practice Plus Group Hospitals - MSK and Diagnostics Bucks

Hi Emma, thank you for your feedback. We appreciate your suggestion regarding post-injection exercise guidance and will take it into consideration.

Rated 1 out of 5 stars

Dangerous

I was referred to these people by my gp as a triage before seeing spinal surgeons and the pain clinic. Their representative was unhelpful, arrogant and very poorly informed. He appeared intent on blocking all professional care for me but offered none himself, he told me to go home and accept that I am now disabled.

7 February 2026
Unprompted review
Practice Plus Group Hospitals - MSK and Diagnostics Bucks logo

Reply from Practice Plus Group Hospitals - MSK and Diagnostics Bucks

Hi Fran, we are very sorry to hear of your experience in the service, this is not how we would expect any patient to feel after their appointment. Please do contact us at practiceplusgrp.bucks-music@nhs.net and we can see if we can help further. Thank you.

Rated 5 out of 5 stars

Perfect

Receptionist was friendly, efficient and informative. Waiting room was clean and comfortable. Marilia was exactly on-time, very knowledgeable, clear and helpful.

10 February 2026
Unprompted review
Practice Plus Group Hospitals - MSK and Diagnostics Bucks logo

Reply from Practice Plus Group Hospitals - MSK and Diagnostics Bucks

Thank you for your kind review and feedback, we will ensure that this is passed onto the team! Thank you again for taking the time to feedback.

Rated 1 out of 5 stars

Please just answer the phone.....!!

Just spent 40 plus minutes waiting for my call to be answered in High Wycombe....according to the recorded message, apparently "my call is important to them"....but not important enough to answer..
Pathertic service from a private company which appears to have adopted the NHS "not my responsibility just give us more of your money, culture", rather than bringing the private sector culture to the NHS

24 October 2025
Unprompted review
Rated 5 out of 5 stars

I saw Maghlara for an echocardiogram

I saw Maghlara for an echocardiogram. She was efficient, prompt and really put me at ease.
Great service, thank you.

27 April 2025
Unprompted review
Practice Plus Group Hospitals - MSK and Diagnostics Bucks logo

Reply from Practice Plus Group Hospitals - MSK and Diagnostics Bucks

We're so pleased to hear this! Thank you for choosing us. :)

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