Practice Plus Group Hospitals - Rochdale Opthalmology Reviews 7

TrustScore 3.5 out of 5

3.6

Croft Shifa Health Centre, Belfield Road, OL16 2UP Rochdale, UK, GB


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See what reviewers are saying

Rated 1 out of 5 stars

I was referred to Plus Group Rochdale for Glaucoma treatment seven months I visited them in a wagon in a B&Q car park and they simply repeated previous tests. Although I was told that I was being ref... See more

Company replied

Rated 5 out of 5 stars

Been for my routine monitoring at Rochdale and it wasn’t the best news. Shazida explained everything and was very kind as I was upset. She booked me in to see the doctor quickly.

Company replied

Rated 5 out of 5 stars

Recently had cataract surgery at Croft Shifa. Thank you to everyone - from reception staff, nursing staff and consultant - for an exceptional service.

Company replied

Rated 5 out of 5 stars

All the staff at the Croft Shifa centre were amazing and up to now I have two procedures the last being a VR procedure with Mr Madan Quershi who was brilliant I would recommend the Croft Shifa Centre... See more

Company replied


Company details

  1. Private hospital

Written by the company

Practice Plus Group Hospitals is a leading UK healthcare provider delivering high-quality, patient-focused care across a network of modern hospitals. We provide a straightforward, human approach to private healthcare, with fast access to consultations and surgery, clear upfront pricing, and no hidden costs. Across our modern hospitals and surgical centres, experienced clinical teams deliver high-quality care in areas such as orthopaedics, ophthalmology, general surgery, diagnostics and more. Practice Plus Group Hospitals is also proud to treat NHS patients, helping reduce waiting times by providing specialist, planned procedures with a focus on safe, efficient, and compassionate outcomes. Get it sorted, with Practice Plus Group Hospitals.


Contact info

  • Croft Shifa Health Centre, Belfield Road, OL16 2UP, Rochdale, UK, United Kingdom

  • 0333 200 4058

3.6

Average

TrustScore 3.5 out of 5

7 reviews

5-star
4-star
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1-star

Replied to 60% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I was referred to Plus Group Rochdale…

I was referred to Plus Group Rochdale for Glaucoma treatment seven months I visited them in a wagon in a B&Q car park and they simply repeated previous tests. Although I was told that I was being referred so drops could be prescribed, I was then told I would have to be referred to an opthomoligist in Rochdale - three month waiting list. My appointment was then cancelled over a month ago. I have just received a letter saying I have a 15 minute telephone appointment with a nurse. My optician is bewildered as he referred me as an urgent case. After seven months I still haven't started treatment. I have already lost confidence in the organisation.

5 May 2026
Unprompted review
Practice Plus Group Hospitals - Rochdale Opthalmology logo

Reply from Practice Plus Group Hospitals - Rochdale Opthalmology

Hi Martin, thank you for your review. We’re sorry for the delays you experienced. Our team has now been in touch and arranged a consultant appointment, and we hope this provides reassurance. Please contact us directly if you need anything further.

Rated 5 out of 5 stars

Made the right choice!

I have now had cataract surgery on both eyes, both done be Mr Querish and supported by the Rochdale team. Before I went to the first appointment I was very anxious about the procedure but the excellent care and attention I received dealt with this well. I still have not got over the huge improvement in my vision. The colour that has been added to my world is awesome. I definite feel I made the right choice in where to have it done. First class!

19 January 2026
Unprompted review
Practice Plus Group Hospitals - Rochdale Opthalmology logo

Reply from Practice Plus Group Hospitals - Rochdale Opthalmology

Thank you for your lovely feedback! We’re pleased our team could make your experience positive.

Rated 5 out of 5 stars

All the staff at the Croft Shifa centre…

All the staff at the Croft Shifa centre were amazing and up to now I have two procedures the last being a VR procedure with Mr Madan Quershi who was brilliant I would recommend the Croft Shifa Centre to anyone the very best of the NHS and I am so grateful for the care I have received there.

17 February 2026
Unprompted review
Practice Plus Group Hospitals - Rochdale Opthalmology logo

Reply from Practice Plus Group Hospitals - Rochdale Opthalmology

Hi Bernadette,

Thank you for your kind words. We are so pleased to hear about your experience. Thank you for choosing us for your care.

Rated 5 out of 5 stars

Very pleased with recent cataract surgery.

My wife and I recently had cataract surgery on both eyes, via the NHS, and we are both very happy with the results, and cannot believe the difference and improvements to our lives this has made. From the point of referal by our optician to the point of getting the op took only 6 weeks. The staff were friendly, very thorough and conscientious. One tip I would say is get a morning appointment if you can as it gets busy in the afternoon. One small complaint is that it can be difficult to get through on the phone, should you need to, as the switch board seems to handle calls for many departments. Wishing your team all the best. Denis and Christine Robinson.

29 September 2025
Unprompted review
Rated 1 out of 5 stars

Don't ever go here or work here

This is one of the worst, unbelievably rude, clique places to ever exist. Please for your sanity and well-being, never work here or be a patient it. The workplace is catastrophic, people get lost to follow ups. People have lost their sight and have had difficulties with there sight.

AVOID AVOID AVOID

19 June 2024
Unprompted review
Practice Plus Group Hospitals - Rochdale Opthalmology logo

Reply from Practice Plus Group Hospitals - Rochdale Opthalmology

Thank you for your review and we are sorry to hear you had a poor experience at Rochdale Ophthalmology.
We’d like to offer some reassurance that our feedback regarding the quality of the treatment and care we provide is overwhelmingly positive, both from patients and independent assessments of our service.
At a company level and a local level, we absolutely prioritise staff wellbeing, engagement and collaboration.
We would welcome the opportunity to discuss your views through the appropriate channel if you would like to contact the team directly.

Rated 5 out of 5 stars

Recently had cataract surgery at Croft…

Recently had cataract surgery at Croft Shifa. Thank you to everyone - from reception staff, nursing staff and consultant - for an exceptional service.

21 March 2025
Unprompted review
Practice Plus Group Hospitals - Rochdale Opthalmology logo

Reply from Practice Plus Group Hospitals - Rochdale Opthalmology

Hi Julia, thank you for your kind words, we are very pleased to hear this!

Rated 5 out of 5 stars

Rochdale

Been for my routine monitoring at Rochdale and it wasn’t the best news. Shazida explained everything and was very kind as I was upset. She booked me in to see the doctor quickly.

25 March 2025
Unprompted review
Practice Plus Group Hospitals - Rochdale Opthalmology logo

Reply from Practice Plus Group Hospitals - Rochdale Opthalmology

Hi Clare, thank you for sharing your experience. We're sorry to hear that your visit brought difficult news, but we're glad that Shazida was able to support you with kindness and care. Ensuring that our patients feel listened to and looked after is very important to us. If there's anything more we can do to assist you, please don’t hesitate to reach out. Wishing you all the best.

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