Practice Plus Group Hospitals - Shepton Mallet Reviews 23

Practice Plus Group Shepton Mallet Absolutely incredible hospital. I thought this sort of service was gone forever in UK.From the moment I went in I was treated like a treasured guest, opp carried out by Mr Tomas Wudecki Dr Isabela Moxam and Chris Mhlongo if they played football we would win every world cup! Nursing staff were so kind and the meals were superb. This hospital must be good for me to bother with a review.
Thank you so much. Nick Palmer.

PPG, Shepton Mallet. I phoned the call centre so that I could pay for an appointment to see an Orthopaedic surgeon because I had been told by a physiotherapist that I might have some bone damage in my hip. The call centre told me that the surgeon didn't do afternoon appiontments & the latest in the day was 11h15 which I accepted. The call centre took every detail they could think of about me including my height & weight, why? When I arrived at Shepton my immediate thoughts of the place was a NHS & not a private hospital, there wasn't the ambience of the Nuffield at either Bournemouth or Taunton or Circle [BMI]at Poole or Dorchester. There wasn't even any free drinks which I expected but they did have a cafeteria where you could buy food. After being kept waiting for over 20 minutes past my appiontment time I enquired as to why was I still waiting. The answer was that the surgeon was still dealing with other patients, that's when I realised that even paying for an appointment does not guarantee that you will be seen at the agreed time at a PPG. When I finally saw the surgeon I then found out that the call centre hadn't bothered to do their job properly & hadn't bothered to obtain the xray/image of my hip. I eventually managed to locate where it was & not any of the PPG staff. I finally finished with the consultant about 15h30 in the afternoon which I thought was strange because the call centre told me he didn't work in the afternoon. One thing he did stress to me was that if I needed to have a hip replacement in the future was to use the NHS & not go private, that's not the right thing to say to someone whom is paying for the consultation. The whole attitude & general appearance by all the staff & initial impression of the facilities was NHS not private, so if you decide to go down the route of paying for your health is to stick with the likes of Nuffield, Circle & Spire for treatment where you are treated like a fee paying client & not just another number on the conveyer belt.

2 reviews - cataract surgery. Painless surgery and such an amazing difference, a wonderful team.
Second review for my husband who had total knee replacement surgery, again superb treatment with no post op complications, follow up appointments were also excellent. Great hospital