From first contact I felt comfortable in trusting Practice Plus Group to do the surgery. I was supported throughout the various stages and very pleased with the operation. My new knee is working wel... See more
Company replied
Location
Switch locationLevel C, Royal South Hants Hospital, Brintons Terrace, SO14 0YG Southampton, UK, GB
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See what reviewers are saying
I had Full hip replacement 26/11/2024 & Full knee replacement 08/09/2025, both were carried out by Dr Alistair Scott Parker.I cannot give enough praise to Dr Parker & the entire Team at Practice Plu... See more
I recently had surgery at Southampton practice plus. This was my first ever surgery. And my first ever general anaesthetic. I was so frightened of the unknown. But I can honestly say every professiona... See more
Company replied
All is well if you go privately however once you ‘switch’ over to NHS care, things change. Lack of communication and even the tone and demeanour of the ‘care navigator’ changes. Unreal. Paid for pri... See more
Company replied
Company details
Written by the company
Practice Plus Group Hospitals is a leading UK healthcare provider delivering high-quality, patient-focused care across a network of modern hospitals. We provide a straightforward, human approach to private healthcare, with fast access to consultations and surgery, clear upfront pricing, and no hidden costs. Across our modern hospitals and surgical centres, experienced clinical teams deliver high-quality care in areas such as orthopaedics, ophthalmology, general surgery, diagnostics and more. Practice Plus Group Hospitals is also proud to treat NHS patients, helping reduce waiting times by providing specialist, planned procedures with a focus on safe, efficient, and compassionate outcomes. Get it sorted, with Practice Plus Group Hospitals.
Contact info
Level C, Royal South Hants Hospital, Brintons Terrace, SO14 0YG, Southampton, UK, United Kingdom
- 0333 321 8269
3.2
Average
32 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
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Terrible after care
I have had the pleasure of 2 separate referrals to the Southampton branch at the Royal South Hants. My first experience was to have my finger amputated. The appointments before any surgery were great but the after care has been terrible. The bandages fell off before I left the building when I had the stitches removed. No one replied to answer machine messages on more than one occasion and I was struck off as I hadn’t attended an appointment I’d let them know I couldn’t make. I didn’t get referred for the physio and when I eventually did, I attended 2x 3 minute appointments. I have cancelled my second procedure as this experience has been terrible. I did complain and the reply was delayed repeatedly and when it did eventually arrive it didn’t answer any of my questions, then then offered to send another reply on a specific date as I was dissatisfied only to be told it was again delayed so gave up and cancelled my future appointments.
22 October 2024
Unprompted review
Reply from Practice Plus Group Hospitals - Southampton
Thank you for your feedback. We are sorry that you have had cause to raise a complaint and that you are dissatisfied with our response. Further investigations have been undertaken and a further response drafted. Although you have informed us that you do not wish to receive our further response, should you change your mind, please do not hesitate to contact us and we will send it to you. Similarly, should you decide that you would like to proceed with your second procedure, please feel free to contact us. Kind regards Practice Plus Group.
Very Disappointed.…
I attended PPG at the Royal SH Hospital, Southampton for the third time on 28 March for an Echocardiogram. This was followed by a telephone appointment with the Anaesthetist on 29 March. I was informed that the test revealed a reduced heart function, incompatible with surgery and I should see a Cardiologist. While I accept that my safety is paramount, I have no signs of obvious heart problems, (breathlessness, chest pain etc.). Indeed at my first consultation last December with the Orthopaedic Surgeon at PPG, St Mary's, Portsmouth, he recorded my Atrial Fibrillation but good ankle pulses. As the Echocardiogram has proved critical, I feel it should have been arranged on my first visit to Southampton. My hip replacement is now receding into the indefinite future and I am very disappointed.
29 March 2025
Unprompted review
Reply from Practice Plus Group Hospitals - Southampton
Thank you for your feedback. We are very sorry that we are unable to carry out your hip replacement surgery on this occasion. With regards to the coordination of your treatment pathway, as previously advised, we are continually reviewing our processes and procedures, to reduce the number of appointments patients are required to attend, both pre and post operatively. Your feedback is therefore greatly welcomed and valued. Practice Plus Group Hospital, Southampton.
HORRIBLE UNPROFESSIONAL AND…
HORRIBLE UNPROFESSIONAL AND DANGEROUS...
Practice Plus Group ruined my health and my legs!!!!
In 2017 I broke my right foot after a bad fall and I went to Urgent Treatment Centre in Royal South Hantts in Southampton.
BARR JONES didn't want to do an x ray or nothing and sent me home with a broken foot!
Since then I have problems with that foot, etc
On 12th of February 2025 AGAIN URGENT TREATMENT CENTRE A "PARAMEDIC NOT A DOCTOR" SIMON JONES sent me home with fluid in my leg again no x ray or any treatment. I was limping badly and I have a lot of pain HE EVEN DIDN'T BOTHER TO LOOK OR TO TOUCH MY LEG AT ALL...
Because I tried to complain DANNY WROE from the complaint department was extremely rude with me and totally against me...
CLAIRE SLOPER FROM THE COMPLAINT
DEPARTMENT THREATED ME TO CALL THE AUTHORITIES BECAUSE I COMPLAINED AND I WANTED THEM TO TAKE RESPONSIBILITY OF THEIR NEGLIGENCE....
NEGLIGENCE TWICE!!!!
SHE THREATED ME BECAUSE SHE DIDN'T WANT ME TO COMPLAIN AND THIS WOMAN IS TOTALLY UNPROFESSIONAL AND RUDE!
ADRÌAN PEAKE AND JOHN CRISP THE HOSPITAL DIRECTOR ARE ACCOMPLICES OF THIS.
FOR ALL THEM IS OK TO SEND PEOPLE HOME WITH BROKEN BONES....
THIS URGENT TREATMENT CENTRE IS VERY DANGEROUS!!!!
AND THEY THREAT YOU IF YOU TRY TO COMPLAIN.....
THEY PLAY WITH PEOPLE LIFES...HORRIBLE!
12 February 2025
Unprompted review
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