This was my second total hip replacement, so I was more aware what to expect this time around albeit at a different hospital. What I perhaps wasn’t expecting was just how friendly, caring and even... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From first arrival at reception at Practice Plus Group to first appointment with Opthalmology, first cataract op, follow up appointment & 2nd cataract op everything has been brilliant. Such fantastic... See more
Company replied
Excellent service was really looked after everything was explained staff went above and beyond from the receptionist team to the theatre staff to the Porter Especially a wonderful nurse called Koma... See more
Company replied
This was a true 5-star experience. My 90 year old Mum was able to book an appointment to have pain-relief injections in both knees. The staff were welcoming and extremely helpful and kind. The injecti... See more
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Company details
Written by the company
Practice Plus Group Hospitals is a leading UK healthcare provider delivering high-quality, patient-focused care across a network of modern hospitals. We provide a straightforward, human approach to private healthcare, with fast access to consultations and surgery, clear upfront pricing, and no hidden costs. Across our modern hospitals and surgical centres, experienced clinical teams deliver high-quality care in areas such as orthopaedics, ophthalmology, general surgery, diagnostics and more. Practice Plus Group Hospitals is also proud to treat NHS patients, helping reduce waiting times by providing specialist, planned procedures with a focus on safe, efficient, and compassionate outcomes. Get it sorted, with Practice Plus Group Hospitals.
Contact info
Building 2 Harlequin Office Park, Emersons Green, BS16 7FN, Bristol, United Kingdom
- 03301 659 986
- privatepatient@practiceplusgroup.com
- practiceplusgroup.com
4.1
Great
410 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 2 weeks
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All staff very helpful and cheerful
All staff very helpful and cheerful. It's a stressful time for my elderly mother which is made better by the care and consideration afforded to her. Thank you
15 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Hi Andy, thank you for your feedback. We are pleased to hear that you were happy with the service provided.
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.
All staff were very professional.
All staff were very professional and caring. I revieved prompt attention in a clean and relaxed atmosphere. I had an excellent surgeon who has seen my case through from start to finish.
9 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Hi Pete, thank you for taking the time to leave a review. We are pleased to hear that our team helped make your experience a positive one.
The care and consideration from all…
The care and consideration from all your staff, nothing was to much trouble,you are made to feel welcome and any nerves you may have are soon put to rest
18 May 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Thank you for your kind words, Shirley. We are delighted to hear about your positive experience and will pass your comments on to the team.
Total knee replacement
If you can call having a tkr great the staff both in theatre (downstairs) & staff upstairs made it so much easier they knew how you relax you
11 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Thank you for your feedback. We are pleased to hear that you felt well cared for and supported. Your recommendation means a lot to us!
Clean professional environment at all…
Clean professional environment at all times.Made welcome & was told everything that was going to happen.
11 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Thank you for your kind feedback, Chris.
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.
Always a welcome smile when arriving
Always a welcome smile when arriving. Reassuring and helpful. They make you feel important and not just another patient. Good free parking always available making arriving stress free.
11 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Hi Cat, thank you for taking the time to leave a review. We are pleased to hear that our team helped make your experience a positive one.
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.
A thank you to staff
I would like to thank everyone who looked after me with my hip replacement on 6/6/26 from Mr.Miller who referred me , Mr. Hosny the surgeon , all the nurses and other medical staff , the radiographer,the physiotherapist ,domestics , receptionists and anyone else I may have missed. From my first appointment to discharge I could not have been treated any better. Having my surgery has given me my life back , before I couldn't do much and certainly couldn't go out and about, now I will be able to return to shopping, my clubs I belong to and my football Home matches and most of all my coach trips to my football club's away matches which I really enjoy . Thank you all again from my heart , Ann Greening . ( room 6 bed A)
6 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Thank you for your kind feedback, Ann. We are delighted to hear that you had a positive experience with our team.
Expertise & efficiency
11 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Hi Ross, thank you for your review.
Start to finish
From my first meeting to getting the op was quick. Everyone is friendly and caring. In the theatre they explain everything from start to finish. Made sure I was ok the whole time . Well done to everybody great place to go
12 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Hi Leanne, thank you for your feedback. We’re pleased to hear your experience was positive. Your recommendation means a lot to us!
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.
I was looked after very well from start to finish
I was looked after very well from start to finish by all of the staff who looked after me and had everything explained after the procedure about possible problems and what I should do if anything should occur.
11 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Hi Phil, thank you for your kind words! We’re pleased to hear that our team made you feel supported and will pass your comments on to them.
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.
Excellent care
Excellent care everyone was kind friendly & professional. I was kept informed at every stage about what would happen next & what to expect.
11 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Hi John, thank you for sharing your feedback. We’re glad your experience with us was a positive one.
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.
Top service
Top service , staff are great , Theresa, Caroline, Sue, Manisha were, Mr Mo where absolutely lovely.
12 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Thank you for your kind words! We’re pleased to hear that our team made you feel supported.
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.
Fantastic experience the care for my…
Fantastic experience the care for my husband,Mr Barry smith was outstanding,me Barry's wife stayed 9hr waiting for his operation and recovery was a very pleasant experience,The staff was very helpful and kind ,the night manager exceptional,Thanks
10 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Hi Jill, thank you for sharing your experience. It’s reassuring to hear that you were happy with the care provided.
Unprofessional staff
Unprofessional staff, horrible atmosphere, not patient oriented, non care attitude. Awful place
10 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Thank you for taking the time to share your feedback, it is not the experience we would expect you to have. We would like to discuss your experience further and better understand your concerns so that we can ensure this does not happen to anyone else. Please contact our Patient Feedback Lead, Emma Drescher, at Emma.Drescher@practiceplusgroup.com and she will be happy to speak with you. We hope to hear from you soon.
The practice plus group is first class the staff are all brilliant it’s like going to a private clinic well done all
The practice plus group is first class
11 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
HI John, thank you for your kind feedback. We are delighted to hear that you had a positive experience with us. We will be sure to share your comments with the team.
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.
Referred by my health practice for a…
Referred by my health practice for a hip replacement, and got an appointment on the 24th April 2026 for blood test and given a bottle of lotion, met with the Consultant. Thought I was on the waiting list for the op, turns out I wasn't. Called for another nurse visit for another blood test and given a questionnaire. Asked if I'd be on the waiting list , told 'no' the anaesthetist has to approve me then I will be contacted again to be on the waiting list. Still waiting (11th Jun), so I called to find out status. Waited in a phone queue for 58 mins and counting. Very unhappy and demoralised. Both visits to the hospital at Shepton Mallet could have been combined into one visit. The communication levels are non-existent. Meanwhile my pain levels are growing. I really think our health service is broken.
11 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Thank you for taking the time to share your feedback, it is not the experience we would expect you to have. We would like to discuss your experience further and better understand your concerns so that we can ensure this does not happen to anyone else. Please contact our Patient Feedback Lead, Emma Drescher, at Emma.Drescher@practiceplusgroup.com and she will be happy to speak with you. We hope to hear from you soon.
I was super scare of needles had a…
I was super scare of needles had a tooth removed yesterday thanks to the surgen who really looked after me, today i feel fantastic super great staff
10 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Hi Danny, thank you for taking the time to share your feedback. Your kind words will be passed on to the team.
Reply from Practice Plus Group Hospitals
Hi Lauren, thank you for your feedback.
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.
All staff very professional.
All staff very professional and helpful.Also very polite and caring.Would recommend this practice to anyone who needed their help.
9 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Thank you for your kind words. Your feedback means a great deal to our team. We appreciate your recommendation.
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.
Great place with great people!
Great staff, so friendly and professional !
Dr. SIBILIO is lovely, very reinsuring with a great sense of humour.
Thank you all so much!
9 June 2026
Unprompted review
Reply from Practice Plus Group Hospitals
Thank you for your feedback. We will be sure to pass your kind comments on to the team.
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.
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