Working with pre action has protected my businesses from losses incurred by contracts failing to go live, the revenue recovery is second to none. Antoinette and the team are always there to suppor... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Sean has been a huge help with our business planning and how we approach things day to day. He helped me step back, get clear on what really matters, and build a plan that’s simple and realistic to... See more
Company replied
Rachael contacted me regarding a loss of claims notice . Fortunately I have all the information she needed to shut the claim down which is rare but I had all the written work to process that . Rachael... See more
Company replied
These 5 stars are for Jasmine Wilkinson. Correspondence from PreAction came as a shock - it was an issue I wasn’t even aware of. I responded to the initial email by calling Jasmine & she was incredi... See more
Company details
Written by the company
PreAction is a leading alternative dispute resolution service provider operating across the UK & ROI supporting both SME & corporate clients within various sectors.
Contact info
United Kingdom
- 01915807231
- enquiries@preaction.co.uk
- preaction.co.uk
4.6
Excellent
111 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Five stars for Jasmine
I have given this review five stars because the problem I had came along totally unexpected but when Jasmine contacted me I won't lie I was shocked but it wasn't long before me and Jasmine worked things out and came up with a deal it did obviously mean I had to part with some money but when I realised the error of my ways Jasmine made the whole job a lot more acceptable and we ended up having quite a good working relationship
10 March 2026
Unprompted review
Reply from Preaction
Hi Ben,
Thank you for your review.
We appreciate that the situation came as a surprise, however it is good to hear that Jasmine worked through it with you in a clear and constructive way, and that a sensible agreement was reached.
Your feedback is appreciated and will be passed on to her.
Obviously i was shocked to receive an…
Obviously i was shocked to receive an email concerning something i knew nothing about, Matt engaged with me professionally, listened to me and resolved the issue. He was so professional.
26 March 2026
Unprompted review
Reply from Preaction
Hi Cole,
Thank you for your review.
We appreciate that receiving unexpected correspondence can be concerning, so it is encouraging to hear that Matt approached the matter in a professional and measured way, took the time to listen, and ultimately helped bring the issue to a resolution.
Our aim is always to engage constructively and work towards a fair and proportionate outcome for all parties involved, so your feedback is valued.
Amanda
Amanda , the lady I dealt with, was so helpful and explained patiently and simply the error I had unknowingly made . She rang when she had arranged to and answered my emails promptly. A credit to your company
26 March 2026
Unprompted review
Reply from Preaction
Hi Pam,
Thank you for taking the time to leave your review.
We are pleased to hear that Amanda provided clear, patient and consistent support throughout, and that she kept to agreed timescales and responded promptly to your correspondence. That level of communication is exactly what we aim to deliver.
It is also appreciated that you have recognised her efforts. I will ensure your feedback is passed on to her.
Very Helpful
Amanda was so helpful with our situation and we managed to solve everything and not have any issues. Thank you for your help Amanda.
24 March 2026
Unprompted review
Reply from Preaction
We are pleased to hear that Amanda was able to assist and that the matter was resolved without further issue. Achieving a clear and amicable resolution is always our objective.
Your feedback is appreciated
A very helpful experience
A very helpful experience. A phone call helped us to decide a positive way forward.
13 March 2026
Unprompted review
Reply from Preaction
Hi Ken,
Thank you for your review.
We are pleased to hear that the discussion was helpful and that a simple conversation enabled a clear and positive way forward. That is very much how we aim to resolve matters wherever possible.
A big thank you to Lindsay for helping…
A big thank you to Lindsay for helping me settle a dispute with a broker. Not the result that I wanted, but Lindsay was professional and tried her upmost to get thing resolved out of court. Thank you Lindsay
5 March 2026
Unprompted review
Reply from Preaction
Hi Eve,
Thank you for your review.
We appreciate that the outcome may not have been your preferred position, however it is encouraging to hear that Lindsay approached the matter professionally and worked to achieve a resolution without the need for court proceedings.
Our aim is always to find a fair and proportionate outcome whilst avoiding unnecessary escalation, so your feedback is valued.
Claim forms received
Rachael contacted me regarding a loss of claims notice . Fortunately I have all the information she needed to shut the claim down which is rare but I had all the written work to process that . Rachael was honest professional and true to her word in all aspects but above all made me feel at ease in a very stressful situation. She kept me updated and confirmed everything professionally. Her customer service skills were top notch which is a rarity these days . Thankyou for sorting this process fairly , quickly and with care .
24 February 2026
Unprompted review
Reply from Preaction
Hi Kirsty,
Thank you for your review.
We appreciate that this was a stressful situation, so it is encouraging to hear that Rachael handled matters clearly, professionally and kept you at ease throughout.
It is also positive that, with the information you provided, the matter was resolved quickly and fairly.
Your feedback will be passed on to Rachael. Should you need anything further, please do not hesitate to get in touch.
Thank you 🙏 Amanda
Thank you 🙏 Amanda
Brokers for energy was claiming over 7k for losses of contract not going live
We were shocked and called Preaction
Amanda listened patiently with compassion and completely unbiased. She explained exactly how the brokers work and while they can legally claim against businesses it often is very unfair. She talked through our options and suggested that we email her proof of our payments of electricity to our landlord. Next day she rang to say that she had managed to get her clients to close the case. Cannot express our gratitude enough they really are there to help both sides. Excellent company!!!
24 February 2026
Unprompted review
Reply from Preaction
Thank you for your review.
We appreciate how concerning a claim of that nature can be, so it is encouraging to hear that Amanda approached the matter in a balanced, clear and supportive way. Taking the time to explain the position, consider the evidence provided, and engage constructively with all parties is central to how we operate.
It is also positive that, following review of the information, the matter was brought to a close promptly.
Your feedback is very much appreciated and will be passed on to Amanda. Should you require any further assistance, please do not hesitate to get in touch.
Rachel was acting for a utility broker…
Rachel was acting for a utility broker Commercial Utility Support Services who were claiming in excess of £ 6.000.00 lost commission on a fraudulent contract for electricity, The agents fabricated an email trail and forged my E sign. We worked out it would take 612 years to consume the kwh claimed. Rachel was very professional to deal with and quite rightly needed proof of our defense, all of which we could provide .They dropped the case 2 weeks before taking us to court. I hope this will not happen to anyone else. Perhaps Jeremy Vine could expose these practices.
16 February 2026
Unprompted review
Reply from Preaction
Dear Mr Frost,
Thank you for your review.
We recognise the seriousness of the concerns raised and it is important that such matters are supported by evidence. It is therefore positive that you were able to provide documentation, allowing the position to be reviewed and the claim discontinued.
We are pleased to hear that Rachel handled the matter professionally throughout. Your feedback will be passed on.
Sean has been a huge help with our…
Sean has been a huge help with our business planning and how we approach things day to day. He helped me step back, get clear on what really matters, and build a plan that’s simple and realistic to put into action. Since making those changes, we’ve already seen a 50% increase in revenue.
Thanks again Sean, really looking forward to continuing to work with you and hitting even bigger goals.
11 February 2026
Unprompted review
Reply from Preaction
Dear Matthew,
Thank you for your review.
Great to hear Sean has helped you step back, simplify things and put a plan in place that actually works day to day. A 50% uplift in revenue is a brilliant result.
Amanda bullying 70 year old woman with…
Amanda bullying 70 year old woman with threatening emails and calls why is the government not investigating them for bullying and harassment because if this continues we shall be outside there offices with an army of people to take care of this desease of a company.
5 February 2026
Unprompted review
Reply from Preaction
Dear Narinderjit,
As much as we appreciate that being asked to address a claim or make payment may be unwelcome, it does not amount to bullying or harassment. If the matter is disputed, the appropriate step is to provide evidence so it can be properly considered.
Simply not wanting to pay is not a defence. We are open to reviewing legitimate evidence, however in the absence of this, the process will continue.
The language used in your review is inappropriate and does not assist in resolving the issue. We remain available to engage constructively should you wish to do so.
Jasmine was absolutely amazing at…
Jasmine was absolutely amazing at getting things sorted for us and I can’t thank her enough for listening and helping as much as she could. Thank you Jasmine!
29 January 2026
Unprompted review
Amanda was so helpful and…
Amanda was so helpful and understanding with what was a tricky situation caused solely by myself.......a senior moment as i believe they are called.
She is a credit to PreAction and i,d like to thank her again.
21 January 2026
Unprompted review
Resolved very quickly.
Emma contacted me Friday afternoon and explained the situation. We provided her with the proof that were not in the wrong and do not owe the money.
Emma said she would contact us Tuesday with an update. Monday morning we had contact saying it was all sorted and no proceedings needed.
Emma was very understanding and listened to our side of the story. I am only a one man band with a small business and I felt it would finish my dreams off. Thank you for being so professional.
8 December 2025
Unprompted review
Reply from Preaction
Dear Sarah,
Thank you for your review.
Good to hear Emma took the time to understand the position, review the evidence provided and move things forward quickly. Bringing matters to a prompt conclusion where the evidence supports it is exactly how we aim to operate.
Your feedback is appreciated and will be passed on to her.
A sympathetic ear.
My contact with Lindsay was made more comfortable by her sympathetic approach to what was a stressful episode for me and my Bowls Club. A simple and innocent error on my part caused issues but we resolved the matter in what was a decent negotiation with Lindsay.
2 October 2025
Unprompted review
Reply from Preaction
Dear Mr Lewis,
Thank you for sharing your experience. We’re pleased to hear that Lindsay was able to support you and help bring the matter to a fair and constructive resolution. We appreciate your openness and the courteous way you approached the situation — it makes all the difference when both sides work together towards a sensible outcome. We wish you and your Bowls Club all the best for the future.
Regards,
PreAction
Michael was very helpful and kind
Michael was very helpful and kind. He made a difficult situation bearable and swift to deal with!
18 August 2025
Unprompted review
Reply from Preaction
Dear Maria,
Thank you for your kind words. We’re very pleased to hear that Michael was able to assist you and make the process straightforward. We understand that these situations can be challenging, so it’s always encouraging to know our team’s approach helped make things easier. Your feedback is greatly appreciated.
Kind Regards,
The PreAction Team
Efficient & easy to deal with
Amanda was extremely helpful through all my dealings with her. Very thorough, quick , helpful & pleasant to deal with. Made things much easier.
6 August 2025
Unprompted review
Reply from Preaction
Dear Mr Sharples,
Thank you for taking the time to leave such positive feedback. We’re delighted to hear that Amanda made the process straightforward and pleasant for you. Efficiency and clarity are at the heart of what we aim to deliver, and it’s great to know this was reflected in your experience.
Kind Regards,
PreAction
Lindsay was excellent
Lindsay was excellent, not the result I wanted but explained the situation in simple terms. Fantastic asset to this company.
23 July 2025
Unprompted review
No discoloure of commission.
Your client hastily signed me into a second contract which caused a breach with the first after lying to me I was out of contract and paying emergency charges (I wasn't) brokers due diligence has now conveniently caused a contract breach and left me liable for their commison fees.
Funnily enough your client never disclosed any commison fees, terms and conditions or contracts from themselves. Only contract signed and in place is with the supplier! So good luck getting any fees for a breached contract that was never in place, disclosed and with no letter of authority in place.
1 July 2025
Unprompted review
Reply from Preaction
Dear ''John''
Thank you for your review.
We are unable to identify any corresponding matter from the details provided, which makes it difficult to comment meaningfully on the points raised.
Ask them to take legal action
I have done a change of tenancy after the contract expired and they still want me to pay their commission. I have sent them all the evidence. they will force you to pay them. They have no legal rights. Do not pay them a penny
16 July 2025
Unprompted review
Reply from Preaction
Dear Jameel,
You did not notify your broker of the change of tenancy, which was required under the terms and conditions you agreed to. As a result, and in accordance with those terms, the fee remains due.
Any legal right rests with the instructing party, and court action to recover the debt remains entirely available and appropriate.
Online statements do not override your contractual obligations.
We’re open to resolving matters constructively.
Regards,
PreAction
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