Precious Metal Reviews 

461
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the staff for being exceptionally friendly, approachable, and completely free of any pushy sales tactics. Consumers note that customer service is outstanding, with team members going above and beyond to provide helpful, transparent guidance. Reviewers are equally impressed with the purchasing process, describing it as remarkably smooth, swift, and entirely stress-free from start to finish. Buyers often highlight the top quality and immaculate condition of the vehicles, making them feel confident in their choice. Many people also mention that the vehicles are well presented and accurately described, ensuring complete satisfaction upon delivery or collection.

What people talk about most

Staff

People report positive experiences with staff, highlighting an exceptionally welcoming and helpful approach... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth sales transaction and... See more

Product

Customers report widespread satisfaction and delight with the product quality, highlighting that vehicles are... See more

User experience

Clients share positive opinions on user_experience, highlighting a brilliant and stress-free process from... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as professional, honest, and truly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris was extremely helpful. From the initial phone call to picking up my new car the whole process felt simple and stress free. Within 10 minutes of first meeting and he’d shown me the car I was inte... See more

Company replied

Rated 5 out of 5 stars

An excellent experience buying our car from Precious Metal. Matt and Chris were brillant - friendly and professional. Every step was swift, clear and completely stress free making the process a plea... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with Chris and Matt, from the first interaction on the phone to the final point where they delivered the car. From viewing to delivery in 3 days. Really polite, personable guys,... See more

Company replied

Rated 5 out of 5 stars

Absolutely chuffed with my purchase from Precious Metals. My new car is a dream to drive. She is everything I wanted and more. Brilliant service, fantastic communication and a solid ride. Highly recom... See more

Company replied


Company details

  1. #4 of 90 best companies in Car dealer

About Precious Metal

Written by the company

Welcome to Precious Metal Prestige Motor Group. Providing exceptional cars with low rates of flexible-finance options. NATIONWIDE DELIVERY AVAILABLE! Delivering service beyond service. Find your precious metal

Contact info

5.0

Excellent

TrustScore 5 out of 5

461 reviews

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5.0

All reviews

(461)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and personal service

Mat was Amazing. Made the whole experience easy and very personal. From the first point of contact to me driving the car away was made so simple and easy. Nothing was too much trouble and I received a great personal service. Would recommend to anyone looking for a great car. They went the extra mile to ensure all was spot on for me.

20 February 2024
Unprompted review
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Reply from Precious Metal

Hi Matt and thank you for sharing your invaluable comments with us regards your Precious Metal buying experience. We're all delighted it was to your satisfaction and if we can be of further service in any way possible, please feel free to drop any of the team a line. Enjoy the superb BMW X2! Sincere best regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

3 cars so far…

This is the third (3rd) time I’ve used Precious Metal for a car and each time it has been extremely simple and efficient.

I told them the car I wanted, my budget and wants in specification. The conversation was simple and straight forward and I’ve never felt pressured or that I was being sold to.

If you’re looking for your next car, you would be stupid to not have a conversation with them.

I’ll be back in 2 years.

15 February 2024
Unprompted review
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Reply from Precious Metal

Hi Matt, great to see you again and thank you for allowing Precious Metal to organise you yet another car! All of the team hope you and Sophie thoroughly enjoy the amazing Range Rover Velar and we too look forward to seeing you in the future! Sincere best regards, Chris, Mat & all at Precious Metal.

Rated 5 out of 5 stars

Amazing experience from start to finish…

Amazing experience from start to finish with Chris and the team. Bought a few cars for family members from Precious metal and each time the service is exemplary. Highly recommend. They take all the hard work out of buying a car.

29 January 2024
Unprompted review
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Reply from Precious Metal

Hi Tony and thanks for once again allowing Precious Metal to organise all of your family cars! It was a pleasure to see you all and thank you for taking the time to share your experience with us! We look forward to assisting you and the family soon! Sincere regards, Chris, Mat & all at Precious Metal

Rated 5 out of 5 stars

Audi A3 automatic

Mat picked me up from the train station, the car was exactly as described, the whole process was totally painless. Mat then submitted my address into sat nav and to my surprise there was a full tank of fuel this was not part of the deal……..
Fantastic all round experience if you see a car you fancy give them a call you will not be disappointed.

31 January 2024
Unprompted review
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Reply from Precious Metal

Hi Stewart, thank you very much for your kind review and it's fantastic to hear you thoroughly enjoyed our client service and your amazing new Audi A3! It was a pleasure to meet you and can we extend our sincere gratitude for choosing Precious Metal. Kindest regards, Mat, Chris & all of the team.

Rated 5 out of 5 stars

A fantastic company to deal with

A fantastic company to deal with. Matt and Chris made the whole process simple and smooth, keeping me updated along the way. I asked them to source me a car, which they did in a short period of time, making sure it had everything I had requested. They kept in regular contact up to the point of delivery, which was done at my convenience.
I can’t speak highly enough of their service. I will definitely be recommending them to others and will be using them again.

24 January 2024
Unprompted review
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Reply from Precious Metal

Hi Michael, we really appreciate you taking the time to share your customer journey with us. It's genuinely fantastic to hear such warm feedback and we're delighted we sourced your dream car that is perfect for you! Enjoy the stunning Jaguar F-Pace and if myself or any of the team can assist with anything in the future, please don’t hesitate to get in touch. Mat, Chris & all at Precious Metal

Rated 5 out of 5 stars

Helpful and Friendly.

I dealt with Mat during the process of purchasing our car and I've got to say it was the friendliest and easiest purchase yet. I would highly recommend this company. Helpful from the start and even now we've had our car for two weeks I can still contact Mat for advice.

16 January 2024
Unprompted review
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Reply from Precious Metal

Hi Barry, and thank you for your kind review of our service. We are thrilled you have enjoyed your buying experience with us and can we extend our gratitude for choosing Precious Metal. Give our love to Scotland and enjoy that amazing Jaguar E-Pace!! Sincere best regards, Mat, Chris, Iso and all of the team here at Precious Metal

Rated 5 out of 5 stars

Mat was so easy to deal/communicate…

Mat was so easy to deal/communicate with. Excellent service from him and his team.

9 January 2024
Unprompted review
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Reply from Precious Metal

Hi Vikki and in the first instance, can we thank you sincerely for taking the time to share your buying experience with us. Although we say it constantly, can we express our unwavering gratitude for feedback. We truly believe success to be found in outstanding customer care and we're delighted that we met your expectations. Can we extend you the very best of wishes with the superb new Land Rover Range Rover Velar and if we can be of any further assistance, simply get in touch! Mat, Chris and all of the Precious Metal team.

Rated 5 out of 5 stars

Mercedes GLE premium

I love my cars, so a new search has been a pretty big deal.
I firstly shopped around different garages to get an idea on what spec and what prices were being offered (had my heart set on an Mercedes GLE due to needing a large family car for camping) and Precious Metal couldn’t be beaten on price ‘again’!! Biggest thing for me though over everything was the trust..which is why I’ve returned for the 3rd time. Thanks for going the extra mile (literally with delivery too) as always Chris. We are over the moon with our Merc GLE premium and our private plates that you kindly printed and sent out for us. You really are one in a million and deserve this 5* rating.

15 December 2023
Unprompted review
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Reply from Precious Metal

Hi Claire and thank you once again for finding the time to share your customer buying experience with us and trusting us for the third time to organise your new car! We're all sincerely delighted you love your new vehicle and we take immense pride from your kind comments in relation to our client care that we strive so hard to achieve. It goes without saying that should you require any further assistance, simply give one of the team a call. Wishing you many happy, safe and enjoyable miles ahead in your amazing Mercedes GLE Premium and have a fantastic Christmas and healthy New Year! Kindest regards, Chris, Mat & all at Precious Metal.

Rated 5 out of 5 stars

Exceptional Service!!…

From start to finish Chris at Precious Metals was exceptional!
The process of getting my new car was so easy and straightforward.
On the day of collecting my car they arranged to even pick me up from the Train station as I could not drive into the dealership.

18 December 2023
Unprompted review
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Reply from Precious Metal

Hi Melody, thank you for taking the time to share your experience with us. It was a genuine pleasure to meet you and thank you for your greatly appreciated business. We all thoroughly hope you enjoy the fantastic Mercedes and if we're able to be of any assistance in the near or far future, please don't hesitate to get in touch! Warm wishes for Christmas and can we extend a very happy and healthy New Year to you and your family. Kindest regards, Chris, Mat & all of the team at Precious Metal.

Rated 5 out of 5 stars

Wow what amazing service

Wow what amazing service. I recently had the pleasure of dealing with Mat when exploring precious metals, and I must say, he was amazing. Mat went above and beyond, sharing comprehensive details about the car and patiently answering all my questions. I'm genuinely thrilled with the service – a fantastic experience! Thank you to Mat and his other colleague for making me feel so welcome.

After a few conversations with Mat I knew that this was someone I could trust and rely on for a new car. That’s why I traveled 4 hours down to precious metals.

Thanks so much guys.

2 December 2023
Unprompted review
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Reply from Precious Metal

Wow what an amazing review Anna! We'll start by saying what a pleasure it was to meet you and your partner and we all hope you both enjoyed your trip back down to Dartford! Following that, can we extend our most sincere gratitude for your generous praise of our business - it really resonates with all of our team when we know that our clients have thoroughly enjoyed their customer buying experience. It goes without saying, that we all genuine hope you take great pleasure from your beautiful new Mercedes A-Class AMG, and if we can assist in any way ongoing, please don't hesitate to get in touch. Thank you. Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

I have recently purchased a car

I have recently purchased a car. Mat has provided a fantastic service. He went above and beyond to help. I would highly recommend. The car is in perfect condition really happy.

22 November 2023
Unprompted review
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Reply from Precious Metal

Hi Kate and thank you for finding the time to share your customer buying experience with us. We're all sincerely delighted you love your new car and we take immense pride from your kind comments in relation to our client care that we strive so hard to achieve. It goes without saying that should you require any further assistance, simply give one of the team a call. Wishing you many happy, safe and enjoyable miles ahead! Kindest regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

5 Star +

I cannot recommend precious metal more for anyone looking to purchase a new car… after searching for almost 6 months Mat and Chris were a breath of fresh air and made the purchase of my new car an enjoyable one, they weren’t pushy and wanted me to drive away in the car that was right for me. We had excellent communication throughout and the purchase and part exchange of my previous car were seamless.

4 November 2023
Unprompted review
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Reply from Precious Metal

Hi Hannah/Mark and thank you very much for your brilliant feedback that I have passed on to the whole team! It was a genuine pleasure to meet you both and we wholeheartedly hope that you thoroughly enjoy your wonderful new BMW 2 Series. Thank you for your greatly appreciated business and please don't hesitate to get in touch if we are able to be of any future assistance. Kindest regards, Mat, Chris and all at Precious Metal.

Rated 5 out of 5 stars

The Dynamic Duo have done it again

Returned to Precious Metals to purchase another vehicle.

Chris was given the brief of what we were looking for and within a week a vehicle was found which ticked all the required boxes - there was an added bonus the vehicle had a ton of hidden extras - RESULT👍🏾

On collection day, we were picked up from the train station by a very cheerful Chris an taken to The Hub. The vehicle looked even better than the pictures we’d received.

Chris an Matt provide a 1st rate customer experience from start to finish - FAULTLESS.
A shining example of what a dealership should be.

The added touch of putting fuel in the vehicle was greatly appreciated. Thanks guys you’re the best.

PS - Tyler is very happy

20 November 2023
Unprompted review
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Reply from Precious Metal

Hi Yvette, it was great to see you again and also meet Tyler!!! Thank you sincerely for taking the time to leave your fantastic feedback and for the very generous bottle of champagne! As a team, we are thrilled to receive such a warm accolade and equally delighted you have enjoyed your buying experience with us again. It was a genuine pleasure to see you and Tyler and we all hope he enjoys his amazing new BMW X2! Please don't hesitate to get in touch should you need any further assistance from us. Kindest regards, Chris, Mat & all at Precious Metal.

Rated 5 out of 5 stars

Brilliant

Second car I’ve bought from this company can’t recommend enough so helpful and professional will definitely be returning again

10 November 2023
Unprompted review
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Reply from Precious Metal

Hi Jack, thank you for returning back to us again (we sincerely appreciate your business) and we all hope you enjoy your amazing Cupra Formentor! Be sure to get in touch if myself or any of the Precious Metal team can be of any further assistance and happy motoring!! Kindest regards, Chris, Mat and all at Precious Metal.

Rated 5 out of 5 stars

Excellent service

My experience from start to finish was excellent
From picking my new car to it been delivered , this company is brilliant
Thankyou

31 October 2023
Unprompted review
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Reply from Precious Metal

Hi Kelly and a huge thanks for taking the time to leave us your kind accolade that is greatly appreciated! It was great to meet you and can I thank you once again for choosing Precious Metal to organise your new car. We all hope you thoroughly enjoy your fantastic Range Rover Evoque and if we can of any further assistance, please don't hesitate to get in touch! With best regards and thanks, Mat, Chris & all of the Precious Metal team.

Rated 5 out of 5 stars

Car buying made easy

Mat and his brother went out of their way for us when we visited their showroom without an appointment, Mat gave us a completely honest appraisal of the car that my wife and I had gone to view and wasn’t pushy, he even advised us to think about it first as it’s a big purchase. Once the purchase had gone through Mat delivered the car to our home address (all freshly valeted and polished), he even put diesel in the tank for us, a first in my experience of buying cars. I would definitely recommend Precious Metal Motor Group to friends and family in the future.

27 October 2023
Unprompted review
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Reply from Precious Metal

HI Robert and thank you wholeheartedly for your lovely review which means the world to us. It's incredible to hear we were able to help in such a manner that made you feel comfortable. We're always on hand should you ever have any queries and can we again thank you very much for your greatly appreciated business! We all sincerely hope you enjoy your amazing Discovery Sport! Kindest regards, Mat, Chris & all the Precious Metal team.

Rated 5 out of 5 stars

Top Class!!!! Different league

I was nervous about buying a car that I had never actually seen other than pictures on the internet, and a video.

My experience using Precious Metal was faultless. Not ever did I feel anything was pushed into me and forced into something I wasn’t totally happy with.

I was looked after by Mat who gave me a first class service with ensuring everything he could do to ensure the car was in budget and suited me and my finance options. Nothing was too much trouble, the company are an excellent company and one I will keep in contact with as I would buy again.

Family run business which was noticed with the attention to detail with customer care. Made everything very personal.
Thorough handover checklist and explanation of everything which took around 30 minutes. Knowledgable about the car I had brought and delivered to my door.

Lovely genuine man who wants to change the way ppl buy cars. In his words “a car is the second most expensive to a house you’ll buy”.

Totally different experience to main dealer, no matter what money you spend on a car every customer should be treated the same and Mat certainly give you that treatment.

Great day of purchasing my new car, speedy no stress process and all his details given to ensure if there are any issues he is happy to support and help.

25 October 2023
Unprompted review
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Reply from Precious Metal

Hi Vicky and WOW! Thank you for your astounding feedback regards your client buying experience with us - I shall ensure the whole team are made aware and praised accordingly! We do work tirelessly to ensure our clients needs are met and we go above expectation. We've also said many times, that despite our clients positive comments, every one we receive is just as gratifying as the last so thank you very much. Myself and all of the Precious Metal team hope you enjoy your amazing new Jaguar F-Pace and if we're able to assist in any way, please don't hesitate to get in touch! Sincere regards, Mat and all at Precious Metal.

Rated 5 out of 5 stars

My first time buying a car online and it cool. …

My first time buying a car online and they delivered exactly what they said, Mr Chris was very helpful concerning comenicating and all the information you need. I would recommend them to anyone.

14 October 2023
Unprompted review
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Reply from Precious Metal

Hi Henry and thank you for sharing your invaluable comments with us regards your Precious Metal buying experience. We're all delighted it was to your satisfaction and if we can be of any further service in any way, please feel free to drop any of the team a line. Enjoy the Land Rover Discovery Sport! Sincere best regards, Chris, Mat, Iso & all at Precious Metal.

Rated 5 out of 5 stars

This is our third vehicle purchase from…

This is our third vehicle purchase from Chris at Precious Metals once again an impeccable service from our initial enquiry right through to collecting the vehicle. Lots of good communication via phone and email every time we had a question. We will definitely be back in the future Chris no doubt....PS:- white tea, no sugar!!!!

8 October 2023
Unprompted review
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Reply from Precious Metal

Hi Phil, it's great to hear from you once more! Can we again extend our thanks for your warm accolade whilst expressing our sincere gratitude for your greatly appreciated business! We look forward to assisting again in the future and all of the Precious Metal team hope you enjoy many happy and safe miles ahead in your stunning Range Rover! P.s We have duly noted the tea preference!!!! Kindest regards, Chris, Mat and all at Precious Metal.

Rated 5 out of 5 stars

5 Star Review ⭐️⭐️⭐️⭐️⭐️

What can I say a truly lovely experience of buying my Range Rover Evoque from precious metals!! This is the second time we have bought a car from Chris, whose customer service is second to none. Would highly recommend anyone to take a visit and look at their superb range of cars.
Once again, thank you Chris!!

13 October 2023
Unprompted review
Precious Metal logo

Reply from Precious Metal

Hi Lynne and a huge thanks for taking the time to leave us your kind accolade that is greatly appreciated! Can I also say what a pleasure it was to assist and thank you once again for choosing Precious Metal to organise your new car. We all hope you thoroughly enjoy your amazing Range Rover Evoque and if we can be of any further assistance, please don't hesitate to get in touch! With sincere best regards and thanks, Chris, Mat, Iso, Marcus and all of the Precious Metal team.

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