From a repair facility standpoint, the people were straight forward, pleasant, accurate and didn't waste time. Solid A!
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See what reviewers are saying
Gabriel is so accommodating I always felt at ease that my job was going to be completed. He went above and beyond to look for a transmission for me and after we found one it took less than a week to c... See more
Company replied
When we had trouble with our truck while out of town, visiting family in Florida, we were able to take our truck to the Ford dealer and they worked hand-in-hand with preferred warranty to get our truc... See more
Company replied
Do NOT trust this company. Go see reviews posted on Consumer Advocacy sites. Interestingly they are straight 1 and 2 star. After three months of ownership and less than 2 1/2 months after an oil chang... See more
Company replied
Company details
Written by the company
When you see a pre-owned car, truck, SUV or motorcycle that’s covered by a Preferred Warranties extended protection plan, you can be sure that the vehicle – and the dealership offering it – are among the best you’ll find anywhere. Only select lots known for quality, dependable pre-owned vehicles are approved to offer Preferred Warranties protection plans.
Written by the company
Contact info
PO Box 278, 17961, Orwigsburg, United States
- 800-548-1121
- pwimarketing@preferredwarranties.com
- preferredwarranties.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From a repair facility standpoint
From a repair facility standpoint, the people were straight forward, pleasant, accurate and didn't waste time. Solid A!
23 April 2026
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for taking the time to share your experience. We appreciate your straightforward feedback and solid A rating!
Larry was very helpful
Larry was very helpful. He made the whole hassle of warranty submission a breeze. Thanks so much for the ease of claim.
21 April 2026
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for taking the time to share your experience. We're thrilled Larry made your warranty submission process smooth and easy.
GREAT SERVICE AND COMMUNICATION.
27 March 2026
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your review, Thomas. We appreciate you recognizing our great service and communication.
DO NOT PAY FOR THIS GARBAGE!! WORTHLESS SCAM
DO NOT PAY FOR THIS GARBAGE!!! When buying my car I was not even given an option if I wanted to add this and was not even told it would cost me anything. It was not until the next day I’m at home trying to figure out why my payment for my car loan is so much higher than I thought it should have been that I realize I had to pay thousands of dollars for this. The car dealership just acted like it was included and told me they were amazing to work with and pretty much would cover anything that could possibly go wrong with my car. SO NOT TRUE! After discovering issues with my car and taking it to the shop, my shop tells me that nothing that they say is covered on my brochure I was given is actually covered so it’s completely dishonest and worthless. The parts that need replaced are listed on the brochure as parts that are covered but then they tell me that it doesn’t count because it’s just normal wear and tear. Now because they won’t cover anything that needs replaced they now tell me that they also are not going to reimburse me for what I had to pay for a rental car which they already told me they would and that is the only reason that I got a rental car!
Update in response to PWI reply:
I guarantee you I have a warranty through you. It is may also in be under my spouse’s name Camerron Creech but I believe it is under my name India Reavis. We have a 2013 Kia Optima Limited 2.0T purchased from Dave Morton Auto in Salem Oregon.
16 March 2026
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Hi India,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
At this time, we’re unable to locate a contract under the name provided in your review. We would like the opportunity to look into this further and review your concerns in detail, including the coverage questions and rental reimbursement you mentioned.
Please contact us directly at (800) 548-1121 with your contract number, VIN, or any additional information so we can properly identify your account and assist you.
We also want to clarify that coverage is outlined in the contract terms, including exclusions such as normal wear and tear, and optional coverages like rental reimbursement. That said, we’re happy to review your specific situation to ensure everything was handled correctly.
We look forward to hearing from you.
VERY EASY AND SIMPLIFIED PROCESS FROM…
VERY EASY AND SIMPLIFIED PROCESS FROM START TO FINISH. CALEB HELPED EVERY STEP OF THE WAY TO GET THE CLAIM ENTERED AND APPROVED. GREAT COMPANY TO WORK WITH AND SAME DAY PAYMENT!
10 March 2026
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your kind words and for taking the time to share your experience! We’re glad to hear the process was smooth from start to finish and that everything was handled efficiently. Caleb will appreciate the recognition—he takes pride in making the claims process as easy as possible. We truly appreciate your business and look forward to continuing to support you!
Caleb is AMAZING!!!!!
Caleb is AMAZING!!!!!! He has gone above and Beyond to get the job job in a timely manner.
5 February 2026
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Gracie, thank you so much for the enthusiastic review! We love hearing this. Caleb truly cares about getting things handled quickly and correctly, and it means a lot to know that effort stood out to you. We appreciate you taking the time to share your experience!
caleb gets the job done
caleb went above and beyond to help my customer. as a repair shop facility we often have a hard time with warranty companies. not with caleb on the job. he was helpful and got everything we needed covered! im grateful!
29 January 2026
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
We are overjoyed to hear Caleb went above and beyond! Thank you for recognizing his helpful service to your repair facility.
They spend more time trying to find reasons to deny you then actually help you
for the third time for yet another reason, they have denied coverage. This warranty has been absolutely pointless and a waste of money. A lesson learned that IT IS NEVER WORTH IT to purchase the extended warranty. They will do whatever it takes to ensure not to cover you.
21 January 2026
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this feels.
We did try to locate your contract based on the information available in your review, but we’re unable to find an active contract under your name. We’d really like the opportunity to look into this further, review the claim details, and make sure you have a clear explanation of the coverage decision.
If you’re willing, please reach out to us directly with your contract number or vehicle information so we can review everything with you and provide additional details. Our goal is always to be transparent and ensure claims are handled according to the terms of the contract, and we’re happy to take another look.
Reply from Preferred Warranties, Inc. (PWI)
Thank you for taking the time to leave a review. We’re glad to hear the process was easy from a repair facility’s standpoint. We work hard to make claims and communication as straightforward as possible, so we appreciate the feedback.
Caleb's Review
Caleb is personable and efficient in his communication. He is calm, clear, and concise, and it makes for a streamlined process. Regards, Walker's Motor Werks
15 January 2026
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the kind feedback! We’re glad to hear that Caleb made the process clear and efficient for you. We appreciate you taking the time to share your experience and value the opportunity to work with Walker’s Motor Werks.
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your kind review!
Super easy process
Super easy process, quick answers, the adjuster, Caleb, best one I've talked too. Makes me wanna work with you an aftermarket warranty.
15 December 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for taking the time to share this. We’re really glad to hear the process was easy and that you received quick, clear answers. Caleb will appreciate the recognition — he takes a lot of pride in making claims as straightforward as possible. We truly value your feedback and appreciate the opportunity to work with you.
I am a dealer in RI and Caleb was…
I am a dealer in RI and Caleb was efficient at getting all the details and worked quickly while I was on the phone to get my claim approved. He was knowledgeable, friendly and a pleasure to work with.
10 December 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for taking the time to share your experience. We’re so glad to hear that Caleb was efficient, knowledgeable, and a pleasure to work with. Providing clear communication and quick support is important to us, and we’re happy to know he delivered that for you. We truly appreciate your partnership and your feedback.
purchased a 2018 Explorer & Poor Customer relations
I purchased a Vehicle from a Dealership that sells used Vehicles in Ballston Spa NY and when I was directed by the mechanic at the dealership to get a 2nd opinion from Rowland St garage I took my Vehicle there since there was 3 different opinions as to what the issue is with the vehicle, and when I went to pick it up just after they did there opinion on what was wrong with the vehicle I had to pay to pick it up was told the Warranty company doesn't pay for it even if I had the work done there. It only had 3 thousand miles on the vehicle since the time of purchased and we had other issues with it but I found out they were recalls so Ford took care of that.
Not sure of exact date don't have paper with me.
I don't feel I should have to pay for any of the repairs or to have had the vehicle diagnosed by a garage that the dealership sent me to. The mechanic wanted to make sure of the issue before work was done.
Per conversation with warranty company not much is covered not like what was explained to me from the sales person selling me the warranty for the vehicle
I would like to have the vehicle repaired under warranty and get paid back for the cost of having it diagnosed by a garage I was sent to.
30 August 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for sharing your feedback. We’re sorry to hear about the frustration with your recent repair experience. We’d like the chance to review the details with you directly—please reach out to our customer care team at 800-548-1121 so we can assist further.
CALEB WAS AWESOME
CALEB WAS AWESOME. DIDNT WASTE MY TIME OR HIS TIME. ASKED WHAT ARE WE TRYING TO GET COVERED TO SEE IF THE PART WOULD EVEN BE COVERED BEFORE WASTING MY TIME. WISH MORE CLAIM ADJ DID THIS. ITS ALREADY IRRIATING ENOUGH WHEN YOUR ON HOLD FOR GOD KNOWS HOW LONG BEFORE YOU GET WITH SOMEONE ALL TO GIVE YOUR SPILL ALL THE PART NUMBERS AND TO BE TOLD NOT COVERED. CALEB YOUR AMAZING AND KEEP DOING WHAT YOUR DOING.
4 December 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you so much for sharing this. We’re really glad to hear that Caleb made the process easier for you. He always aims to be respectful of everyone’s time and give clear answers up front, and it means a lot to see that recognized.
We know how frustrating it can be to wait on hold just to find out something isn’t covered, so we appreciate you calling that out. Your feedback helps us continue improving.
We’ll be sure to pass your comments along to Caleb — he’ll be thrilled to hear them. Thanks again for taking the time to leave a review!
PWI PENN JACK SILVA! A++++!!!
I'm a dealer in Connecticut that had been looking for a warranty company that really gets the job done and has competitive pricing as well as coverage from day one, I contacted Jack Silva of preferred warranties and he really took great care of us here at CT Auto Wholesalers in Torrington. I give him and both companies of Penn and preferred warranties and outstanding review and recommend that anybody looking for warranty company that works and is priced effectively To choose PWI or Penn (sister companys) And if you're a dealership in Connecticut looking for a good Rep you better call Jack Silva because he is the guy you want to talk to!
24 October 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you so much for your incredible review! We’re thrilled to hear about your positive experience with Jack and our team. Jack truly takes pride in supporting his dealers, and we’re grateful to have him representing PWI and Penn in Connecticut. We appreciate your partnership and recommendation!
excellent service
28 October 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you so much for your feedback! We’re thrilled to hear you had an excellent experience. Our team works hard to provide fast, reliable service, and it’s great to know that came through for you.
Honest warranty company
23 October 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your review! We’re glad to hear you found our company to be honest and trustworthy. Our goal is always to provide clear communication and dependable service, so we really appreciate you sharing your experience.
Great service
Great service
Very easy to deal with. Easily got my customers problem remedied and I didn’t even sit on hold for 45 mins like most
22 October 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for sharing your experience! We’re glad to hear your customer’s issue was resolved quickly and that our team made the process easy for you. We appreciate your partnership and look forward to continuing to support you and your customers.
Caleb was wonderful help
Caleb was wonderful help! He was very compassionate and caring with our whole situation. He’s very easy to work with.
21 October 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you so much for your kind words! We’re glad to hear that Caleb was able to help and made the process easier for you. We’ll be sure to share your feedback with him and the rest of the team.
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