Quick delivery, computer seems in perfect condition. No problems, will use again.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered an A grade laptop at a good price from backmarket.co.uk. It arrived when expected and is as described. The only improvement I can think of is to be able to choose which carrier delivers it s... See more
Company replied
What a fantastic company, I purchased a refurbished PC for a fraction of buying new. It arrived within 2 days, in immaculate condition, in fact it looked brand new and I am so pleased with my purchas... See more
Company replied
Bought two HP laptops at good prices. Logistics was hassle free. The other laptop came out with issues so had to return. Return and refund is hassle free and fast. Overall, looking forward to purchase... See more
Company replied
Company details
Written by the company
Here at Prem-Tek we have spent more than 20 years refurbishing, upgrading and repurposing business-to-business IT equipment ensuring the products we provide to our customers are best in class when it comes to performance and price. We provide an array of devices from mobile phones, tablets, computers and laptops to suit your needs. We offer high quality refurbished IT hardware from trusted manufacturers such as Apple, Dell, Lenovo, Samsung and so much more, to businesses of all sizes as well as end consumers at excellent prizes to accommodate all budgets. Our team are dedicated to delivering products that excel in visual quality and performance, whilst also minimising the carbon footprint typically associated with large business-to-business equipment purchases. In the unlikely event that your Prem-Tek purchase does not meet your expectations, not only do we offer a 14-day returns policy but all our products also come with a 6 or 12 month warranty. However, in such a scenario our team will do the utmost to rectify the situation and provide a reasonable solution. Choosing Prem-Tek not only means a bespoke service tailored to the needs and demands of the customer or client; but also ongoing support before, during and after the purchasing process.
Contact info
Office 16, Crows Nest Business Park, WN5 7XX, Wigan, United Kingdom
- 0203 005 4546
- info@prem-tek.co.uk
- prem-tek.co.uk
4.4
Excellent
31 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service!
Item came when expected at a fab standard. Great customer service! Would deffo recommend
7 April 2023
Unprompted review
Reply from Prem-Tek
Dear Jess,
Thank you for taking the time to share your feedback. We're glad that you were happy with our service and we'd love for you to purchase from us again!
Best Regards,
Prem-Tek
Fab service
Fab service! Item came quicker than expected. Great refurbished laptop
12 May 2023
Unprompted review
Reply from Prem-Tek
Dear Raimonda,
Thank you for taking the time to share your feedback. We're glad that you were happy with our service and we'd love for you to purchase from us again!
Best Regards,
Prem-Tek
Delivered on time
Delivered on time, well presented and well refurbished laptop, would recommend
12 April 2023
Unprompted review
Reply from Prem-Tek
Dear Timothy,
Thank you for taking the time to share your feedback. We're glad that you were happy with our service and we'd love for you to purchase from us again!
Best Regards,
Prem-Tek
Great Service
Well priced and delivered way before expected date. Overall excellent service, would recommend.
18 February 2023
Unprompted review
Reply from Prem-Tek
Dear Charles,
Thank you for taking the time to share your feedback. We're glad that you were happy with our service and we'd love for you to purchase from us again!
Best Regards,
Prem-Tek
One star too generous
One star too generous. This is a scam company/fraud!!!! They take your money and have the cheek to send you faulty broken items and then not reply to you any more!
Stay well clear! Disgusting, my daughter saved her Xmas and bday money to buy a laptop and they sent out a broken one and don’t reply to you. They should be ashamed of themselves
30 March 2023
Unprompted review
Reply from Prem-Tek
Dear Cally,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations, we aim to do better in the future. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We aim to have a manager get in contact with you personally soon but please feel free to reach out to n.egan@premier-technologies.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Best Regards,
Prem-Tek
One star is too much
One star is too much. Been trying for weeks to return a non working Microsoft surface. Never worked on arrival and bought through wowcher. Steer well clear. Tried both wowcher and premtek directly several times. Massive con
28 January 2023
Unprompted review
Reply from Prem-Tek
Dear Simon,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations, and we aim to do better in the future. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We aim to have a manager get in contact with you personally soon but please feel free to reach out to n.egan@premier-technologies.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Best Regards,
Prem-Tek
I'm not going to give them a star but I…
I'm not going to give them a star but I can't leave a review otherwise.
Don't buy from these thieves. I bought a Galaxy tab A on Wowcher, sent it back to them, left phone calls and emails and no reply. Wowcher are to blame for working with this company. They are just as difficult to get hold of.
8 February 2023
Unprompted review
Reply from Prem-Tek
Dear Richard,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations, and we aim to do better in the future. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We aim to have a manager get in contact with you personally soon but please feel free to reach out to n.egan@premier-technologies.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Best Regards,
Prem-Tek
Been scammed. Don't purchase from premtech!!!
Purchased a surface pro.
Sent it back for larger screen. I still haven't received one back. They have kept my money.
After loads of emailing to premtech and phone calls...to no avail!!
I have been scammed!!!
Trying to get refunded.
This company are stealing from people.
12 January 2023
Unprompted review
Reply from Prem-Tek
Dear Jacqui,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations, and we aim to do better in the future. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We aim to have a manager get in contact with you personally soon but please feel free to reach out to n.egan@premier-technologies.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Best Regards,
Prem-Tek
Took my money an I got nothing!!!
Bought windows tablet for Christmas in November it was faulty so I returned it, they have told me they have sent replacement twice but I haven't received one. It not to much to ask for a working replacement when iv pad them for it. They haven't even offered me a refund. I have disability and use my tablet to be independent so it's been a nightmare without it, they've taken my money n I have no tablet. I can't get any response to emails or messages customer service is non existent the way they've treated me is discussing stay away
29 January 2023
Unprompted review
Reply from Prem-Tek
Dear Claire,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations, and we aim to do better in the future. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We aim to have a manager get in contact with you personally soon but please feel free to reach out to n.egan@premier-technologies.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Best Regards,
Prem-Tek
Faulty
Faulty. Have 6 m9nth guarantee. Sent back ..no refund . Phoned 15x sent emails no reply...
18 January 2023
Unprompted review
Reply from Prem-Tek
Dear Miss Woodley,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations, and we aim to do better in the future. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We aim to have a manager get in contact with you personally soon but please feel free to reach out to n.egan@premier-technologies.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Best Regards,
Prem-Tek
missing customer service & non-working laptop
Ordered a laptop. The order was not processed. Rang and emailed a number of times - none of the messages were responded to. The phone was eventually answered after several days. The laptop was promptly received next day, only to find it didn't power up. (It was a Christmas present). Now we are back to ringing and writing and receiving no replies/ not getting through. Things happen but the absence of customer service to fix a problem, is making this a really poor experience.
23 December 2022
Unprompted review
Reply from Prem-Tek
Dear Customer,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations, and we aim to do better in the future. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We aim to have a manager get in contact with you personally soon but please feel free to reach out to n.egan@premier-technologies.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Best Regards,
Prem-Tek
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.