Simply put, an appalling organisation. I have offered an expert witness service for over 25 years and have to say that this organisation is the most appalling agency I have ever known. They are disorg... See more
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See what reviewers are saying
Premex acted quickly to get things sorted. They kept me fully informed of everything that was going on and backed up emails in writing. Replies to any queries were dealt with within 24 hours if not im... See more
Company replied
Premex need to work on their crossover between solicitors. This created alot of delay between all three parties. This meant myself as the client had to chase between both parties to speedup the proces... See more
Company replied
Nursing Expert Witness Service Premex is a fabulous company to work with as a nursing expert. Great communication from the team and they are always responsive. Massive thanks to Kerry who is my go-t... See more
Company replied
Company details
Written by the company
Premex+ is the leading provider of medico-legal reports for serious injury, clinical negligence, industrial disease and other complex cases. We have an extensive panel of specialist and reliable experts at the heart of Premex+. With over 3,000 practicing experts, we are constantly looking for new and emerging talent across all specialisms to join our panel. Each member of our 100+ strong team here at Premex+ goes through extensive training on specific areas/specialisms. The training puts each member of the team in a position to offer the highest standard of care and service to each solicitor, injured party and/or family member.
Contact info
United Kingdom
- premexplus.co.uk
Reply from Premex+
Hi Craig, I hope you are well and thank you for your feedback, this is greatly appreciated.
Good communication
9 October 2023
Reply from Premex+
Hi Joe, Thank you for your feedback. This is greatly appreciated. I hope you have a nice day.
Reply from Premex+
Hello Sally, great feedback! Thank you for taking the time to leave a review.
Always contacted about appointments…
Always contacted about appointments before Premex email.So just official confirmation and details for me
5 October 2023
Reply from Premex+
Hi Richard,
I hope you are well, thank you for your positive feedback.
In regards to Premex confirming appointments, we ask that the instructed medical experts book their own appointments directly with clients here on Premex Plus, as dependent on the complexity and specialty of an instructed medical expert their work schedule can differ.
Many thanks,
Luke
Reply from Premex+
Hi Anna, I hope you are well and thank you very much for your feedback.
was made to feel very comfatable threw…
was made to feel very comfatable threw out my consultation
27 September 2023
Reply from Premex+
Hi Donna, thank you for the feedback, we are pleased you are happy with our service and the experts consultation
Great and excellent
29 September 2023
Reply from Premex+
Hello Mr Cassim, thank you for the feedback, this is greatly appreciated
just useless.
youre just useless. it takes 3 months for you to get hospital records at which point we all discover youve been searching at the wrong hospital. and in this most recent case youve booked me an appointment for the wrong day.
i wish i didnt have to deal with you, im much more capable dealing with things on my own. which is exactly what i did regarding my appointment with my specialist examiner, which is why i went on the 5th not the 4th as you suggested, your office seems ot quite literally be unable to achieve the specifics of the task in hand. and i essentially have to pay you for the privilege.
19 September 2023
Reply from Premex+
Hi Alex,
I am sorry to hear that you are unhappy with our service.
We appreciate your frustration, please be advised that your feedback is greatly appreciated, as it helps us improve our service. Please note that we ensure that all feedback is given to improve our quality of service.
With regards to medical appointments, here on Premex+ our appointments are usually made directly with the claimant by the instructing medical expert. This is because our medical experts hold their own diaries due to the complexity of their work commitments.
If you would be so kind to email myself at Luke.Bennett@premex.com with your concerns on the medical records I would be more than happy to look into this for you further for you.
Kind Regards,
Luke
Poor communication
The assessments were carried out very professionally both very considerate people.
But my solicitor still has not received either of them that we’re carried out 5 and 6 weeks ago. And this delays my treatment.
What comments do you have?
Kind Regards Geoff
28 September 2023
Reply from Premex+
Hi Geoff,
We are sorry to hear that you aren't happy with our service. I have had a look through your files and can't see anything outstanding. If you could please email myself at Luke.Bennett@premex.com, I would be more than happy to assist further.
Just to ensure there has been no overlap in communication, I have also today contacted your solicitors to ensure they have everything required to move your case forward.
We appreciate your feedback Geoff, this is greatly appreciated and hope that we can resolve any issues promptly.
Kind Regards,
Luke
Updated review
Following a comprehensive exchange of information with Mr Luke Bennett at Premex I am happy to change my review from 2 stars to 5 stars
28 September 2023
Reply from Premex+
Hi Richard, Thank you for your feedback, this is greatly appreciated. I am sorry to hear that you are unhappy with your experience so far with regards to the communications from Premex.
If you would be so kind to drop me an email at Luke.Bennett@premex.com with your concerns and I would be more than happy to look into this for you.
Alternatively, you may call our customer service team and speak to one of customer service advisors, who will be able to give you an update on where we are up to with your case.
We do appreciate all feedback received as this helps us to improve our service.
Thanks,
Luke
My hospital notes were not fully copied.
My hospital notes were not fully copied. This meant the expert saw me without knowing a full picture of my injuries.
Please write to confirm that you won’t raise a bill for the work. Shortcomings like this raise insurance premiums unnecessarily. Like me, you could be enjoying cheaper motoring by claiming claim costs down.
27 September 2023
Reply from Premex+
Hi Martin,
Thank you for taking the time to leave us a review. We do appreciate all feedback received as this helps us to improve our service.
I can only apologies for any inconvenience caused in the processing of your medical report. We can confirm that there will be no additional fees incurred for this error.
I will send you a full update directly via email. If you have any questions in the meantime, please don’t hesitate to email me directly at Luke.Bennett@premex.com.
Kind Regards,
Luke
So far minor problems
So far minor problems, however, the case is still ongoing. It would be premature to give an overall score at this time.
27 September 2023
Reply from Premex+
Hello, Thank you very much for your feedback. I am sorry to hear there has been a few minor problems that you have had with our service. If you could please email myself directly at Luke.Bennett@premex.com, with your concerns and I would be more than happy to look into this for you.
Fantastic service great communication
22 September 2023
Reply from Premex+
Hiya Shirley, thank you for the feedback, we are pleased you are happy with our service.
Very friendly and knowledgeable
22 September 2023
Reply from Premex+
Hi Elaine, thank you for the feedback, its greatly appreciated.
Everything was straightforward and very…
Everything was straightforward and very well managed
22 September 2023
Reply from Premex+
Hiya Michael, thank you for the kind feedback, we are pleased you are happy with our service.
Location and premises
The place premix sent me was in a good location to where I live plus the building premises was excellent.
17 September 2023
Reply from Premex+
Hiya, we are very thankful for your feedback, its much appreciated.
Informative
They have been informative and kept me informed on the appointments I had
14 September 2023
Reply from Premex+
Hi Sarah,
Thank you very much for your feedback, this is greatly appreciated. We are happy to hear about your positive experience with Premex Plus.
Kind Regards,
Luke
Excellent communication
12 September 2023
Reply from Premex+
Hi Shelley,
Thank you very much for your feedback, we are happy to hear about your positive experience with Premex Plus and that you found our communication excellent.
Kind Regards,
Natale
Reply from Premex+
Hi David,
We are really pleased to hear you have had a positive experience using our service, we are also grateful for your excellent 5 star feedback. We aim to provide the best service possible!
Kind regards,
Natale
Excellent Service…
I have been informed in good time with appropriate information in relation to my appointments. I have informed yourself via Ageas Law when I have been unable to attend appointments and so far, no appointments have clashed. I am grateful for your attention to detail so far.
31 August 2023
Reply from Premex+
Hi James, thank you for your time, responding with feedback, it's much appreciated.
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