Simply put, an appalling organisation. I have offered an expert witness service for over 25 years and have to say that this organisation is the most appalling agency I have ever known. They are disorg... See more
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Premex acted quickly to get things sorted. They kept me fully informed of everything that was going on and backed up emails in writing. Replies to any queries were dealt with within 24 hours if not im... See more
Company replied
Premex need to work on their crossover between solicitors. This created alot of delay between all three parties. This meant myself as the client had to chase between both parties to speedup the proces... See more
Company replied
Nursing Expert Witness Service Premex is a fabulous company to work with as a nursing expert. Great communication from the team and they are always responsive. Massive thanks to Kerry who is my go-t... See more
Company replied
Company details
Written by the company
Premex+ is the leading provider of medico-legal reports for serious injury, clinical negligence, industrial disease and other complex cases. We have an extensive panel of specialist and reliable experts at the heart of Premex+. With over 3,000 practicing experts, we are constantly looking for new and emerging talent across all specialisms to join our panel. Each member of our 100+ strong team here at Premex+ goes through extensive training on specific areas/specialisms. The training puts each member of the team in a position to offer the highest standard of care and service to each solicitor, injured party and/or family member.
Contact info
United Kingdom
- premexplus.co.uk
everything ok but seems to take a long…
everything ok but seems to take a long time but maybe that’s normal?
10 May 2023
Reply from Premex+
Thank you for your feedback John, it is always appreciated. I can see it took approximately 10 weeks from receipt of instruction to appointment. Timescales can vary depending on varies factors, I will have a look to see if there is anything we could have done quicker to help improve our service going forward.
Everything went according to plan.
3 May 2023
Reply from Premex+
Hi John, thank you for your feedback, I am pleased we could assist 😊
Reply from Premex+
Thank you Zoie for taking the time to provide a review 👌
I've been through/going through hell…
I've been through/going through hell but Premex are helping me through it with my case. It's been a long long journey but it's been okay. I had to pay for all my travel fair to all my appointments which is a LOT as I am on benefits and unable to work. I've travelled all over the place for miles with severe injuries. I could have used some help with the travel expenses, but I guess that's the way it is. But Premex have dealt with my appointments in a very professional way and have been very kind. Thank you.
6 May 2022
Reply from Premex+
Hi Jonny, thank you for taking the time to provide feedback it helps us to improve our service. I am glad we could help to make the process that little bit easier for you!
Seeking Compensation after a cycle accident
You took all the stress and strain out of my daily life by making all the difficult to arrange appointments for me.
Many thanks
3 May 2023
Reply from Premex+
Thanks Daniel for taking the time to provide a review, I am glad we could help!
clutter the mailbox
Very slow most of the time appointment are booked directly and Premex+ emails just clutter the mailbox
2 May 2023
Reply from Premex+
Hi Vibhor, thank you for taking the time to provide feedback. I am sorry you felt there were too many communications and that service was slow. If you would like to discuss this further please email Trustpilot@premex.com and we will be in touch to review how we can improve our service going forward.
inefficient making appointments
inefficient making appointments. Appointments made were too far away necessitating me travelling 8 hours round trip. That despite me advising on my location !!
27 April 2023
Reply from Premex+
Hi Brian, thank you for taking the time to provide feedback today it gives us the opportunity to review your file to see how we can improve our service going forward. I am sorry that you had to travel such a distance. We do try to make appointments as close as possible, on occasion depending on specialty and medical expert required, this can sometimes mean travelling further but we do try to limit this. I will pass your information on to our specialised expert recruitment team!!
Everything is great except that they…
Everything is great except that they take very long to book appointments with doctors for assessment.
23 April 2023
Reply from Premex+
Hi Zoweria, thank you for taking the time to provide your feedback, sorry you had to wait for your appointment, waiting times can vary depending on the expert instructed. Pleased to read that everything else went well.
Late Notification
Rating more to do with the fact I received notification of the appointment on the 16th April via an e-mailed letter dated 26th April (and received on that date)
Regarding the appointment itself was very happy with it and was professionally conducted
15 April 2023
Reply from Premex+
Thank you for your feedback Mike it is always appreciated, I am sorry to hear you received notification late but pleased the appointment had already proceeded and you were happy with it. I will review to see why this happened!
Premex need to work on their crossover…
Premex need to work on their crossover between solicitors. This created alot of delay between all three parties. This meant myself as the client had to chase between both parties to speedup the process of certain medical appointments as well as chasing for medical records. I became the middle man which was stressful. If I did not do the work needed to progress it would've taken longer to conclude alot of the appointments.
23 April 2023
Reply from Premex+
Hi Maegan, thank you for your feedback and I am sorry that you felt like the middle man. I will review your file to see how the process can be improved going forward. If you do wish to discuss this further please do not hesitate to contact us directly via TrustPilot@premex.com
Dr Browne was so caring and easy to…
Dr Browne was so caring and easy to talk to. Also the lovely ladies who called prior to my appointment.
20 April 2023
Reply from Premex+
Thank you for taking the time to write a review Debra, I will pass your comments on to Dr Browne and the ladies who contacted you. It is always nice to receive such lovely feedback 👌
Mr Cooke was really nice and helpful
19 April 2023
Reply from Premex+
Thank you for your lovely review Kemal, I will make sure this is passed on to Dr Cooke 👌
Good service good communication
19 April 2023
Reply from Premex+
Hi Dina, we pride ourselves in providing a good service! Thank you for taking the time to write a review, it is very much appreciated 😁
Reply from Premex+
Thanks for your feedback Jodie, we certainly try our best! 😊
Venue needs to be changed for patient client constations.client
Make sure you give correct appointment venue address.
When visiting correct venue it was totally inappropriate for disabilities.
External staircase and steep steps to 3 internal doors.
No waiting area in building so had to sit on stairs outside appointment room. Really not conducive for clinical appointments.
29 March 2023
Reply from Premex+
Thank you very much for your review Mrs Macguinness, I am sorry that you feel the venue was not suitable we would not want anyone to be uncomfortable. I will review your file and discuss the venue with the instructed expert. If you do wish to contact us further please do not hesitate to do so via TrustPilot@premex.com
Reply from Premex+
Thank you Paul, glad we could get this sorted quickly for you!
Totally disappointed with your service…
Totally disappointed with your service - it is absolutely rubbish
31 March 2023
Reply from Premex+
I am sorry to read that you are disappointed in the service we have provided, I will review your file to see how this could have been improved. If you do wish to discuss this further please do not hesitate to email TrustPilot@premex.com
Reply from Premex+
I am pleased to hear that we eased your concerns and you felt listened to, this is very important to us ❤️, thank you Vicky
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