Ticketek New Zealand Reviews 

351
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff and helpful ushers, noting that accessing the venue, buying tickets, and entering the premises are remarkably smooth and easy processes. Visitors also thoroughly enjoy the fantastic productions, wonderful atmosphere, and gorgeous locations, describing the overall events as highly entertaining and memorable. Some reviewers were not happy with the audio quality during certain performances, mentioning that the extremely loud music and instruments occasionally drowned out the vocals and made lyrics difficult to understand. A few individuals also felt disappointed when specific shows did not meet their artistic expectations or lacked the variety they anticipated.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting that employees are helpful, friendly,... See more

User experience

Users describe satisfaction with user experience, highlighting how easy it is to get tickets, find seats, and... See more

Product

Consumers find product to be positive, highlighting the great production and fantastic cast performances.... See more

Location

Customers had positive experiences with location, noting that the venue is gorgeous and features a great... See more

Quality

Customers consistently note ambiguous experiences with quality, often praising the fantastic cast, brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The gig itself was amazing - John Bishop is truly a master of his craft. Where our issues were was with the seats, unless you are a small framed human there is zero space in the seats, any "normal ki... See more

Rated 4 out of 5 stars

Clarence St, theatre The seats were very uncomfortable, a bit village hall. The whole theatre was very basic with high steps everywhere. Sound system very poor. Parking was abominable, none at al... See more

Rated 4 out of 5 stars

Staff are wonderdul: helpful and friendly. Best customer service ive seen in a while. Comfy seat, good view from seating position. The only complaint I have is no Isle down the centre causing everyo... See more

Rated 4 out of 5 stars

This would have been 5 Stars, but where we sat Upstairs back row, had a bit of echo, so we struggled with the clarity of sound. We saw some seats available at the front of the balcony, the difference... See more


Company details

  1. Events & Entertainment

Written by the company

We are a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

351 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(351)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Every thing was amazing

Every thing was amazing, except up in the gallery the music over shadowed the singing, and you couldn't hear then words, people on both sides of me and further up behind me said the same thing. People down in the front on ground floor had no problems hearing the words

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Booking tickets was easy.

Booking tickets was easy.
I booked 5 tickets and 3 other members vouldnt come and I contacted you guys and i was phoned to say I would get a refund of 3 of my tickets. I was so so greatly appreciative.
The show was amazing.
The only down side I can think of was that after 3 were refunded I wasn't able to view my tickets when we arrived at the show. So waited in line and then was told to go through as show was due to start. The line was quiet long with what seemed to be one person at the desk.

12 March 2026
Unprompted review
Rated 4 out of 5 stars

Outstanding choreography and lighting

Outstanding choreography and lighting. Extreme energy from just 12 actors!
The music was over-the-top loud! We were unable to hear all the vocals due to the music which was a shame as the snippets we got made me appreciate their voices.

12 March 2026
Unprompted review
Rated 2 out of 5 stars

Sadly wouldn't recommend

We enjoyed the costuming and choreography. The ushers were friendly and helpful. It was an easy process to get into the theatre. The music was the big let down. All the vocals were amazing however you could hardly hear them as the orchestra was way way too loud and it drowned them out. It felt like the seats were vibrating with the speakers! At some points when it got so loud it did not even seem like music but just a big noise. I had my hands over my ears for some of the performance and felt like I had hearing damage after. I was most disappointed as have been to other Rocky Horror productions.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect plannimg

Great emails prior re times parking start time intermission,Great staff, parking easy, booking process easy to sort.fabulous entertainment thank you

12 March 2026
Unprompted review
Rated 5 out of 5 stars

The atmosphere of the theatre was fun

The atmosphere of the theatre was fun, exciting and happy. Restoration work always impresses me that hard been accomplished. The show itself was so impressive from wonderful and expressive actors/singers to impress me for a wonderful evening out. So glad and appreciative I went and would even consider attending another show. A big thank you to all staff and performers for a night to remember

12 March 2026
Unprompted review
Rated 1 out of 5 stars

An unfortunate error!

Sadly I misread my booking and thought it was for Friday 13th not Wednesday 11th. Did not realise until I got this email - living and learning - painfully.

12 March 2026
Unprompted review
Rated 4 out of 5 stars

It was fun

It was fun, but unfortunately the balance between the music and the singing was off. The orchestra drowned out the singing all the way through.

12 March 2026
Unprompted review
Rated 4 out of 5 stars

Fantastic people doing wonderful things.

The singing, dancing and outrageous acting was absolutely fantastic.
It would have been a perfect show if the sound mixer had set the music and singing volumes better. The music at times, drowned out the singing voices.
Our wonderful experience began from the smiling welcome from staff as we scanned into the theatre and continued until we left the theater. Such a complete experience.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

The experience

The theatre the cast the music and the vibe all contributed to an awesome night out. It was a first for my husband he had never seen the Rocky Horror show.

12 March 2026
Unprompted review

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