Premier Care in Bathing Reviews 

776
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of workmanship and the high standard of service provided, often resulting in superb and accessible new spaces. Many highlight the professionalism, skill, and hard work of the fitters, who are described as capable, efficient, and dedicated to achieving excellent results. People also appreciate the seamless installation process, often completed efficiently and within estimated timelines. The customer service team receives frequent commendation for being helpful, friendly, and maintaining excellent communication throughout the project. Additionally, reviewers note that staff are meticulous in cleaning up daily, ensuring minimal disruption and leaving homes tidy after completion.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high standard of workmanship and the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Facilities

Consumers find facilities to be positive, with many expressing delight over newly installed accessible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of work carried out by Gaffer was second to none. We are thoroughly delighted with our new bathroom and would highly recommend him. The whole experience from start to finish was stress-f... See more

Company replied

Rated 5 out of 5 stars

Premier care did a fantastic job of our shower room, Tyler the fitter was very capable and worked like 2 people and nothing was too much trouble for him. The bidet toilet is amazing, perfect for peopl... See more

Company replied

Rated 5 out of 5 stars

Bogdan, the installer, was friendly and hardworking, starting as soon as he arrived. Based on our house being old, uneven walls/floors and the small space he had to work in, he has created a l... See more

Company replied

Rated 5 out of 5 stars

Completed in half the time estimated John the fitter worked so hard even refusing tea and refreshments, very professional courteous and polite. Cleaned up once finish hoovering up dust etc Sales... See more

Company replied


Company details

  1. #71 of 106 best companies in Bathroom Renovator
  2. #57 of 113 best companies in Bathroom Supply Shop
  3. #54 of 73 best companies in Mobility equipment supplier

Written by the company

Our walk-in baths and walk-in showers are produced to the highest safety and quality standards, ensuring Comfort, Safety and Independence. We will assess your bathroom and your mobility needs to find the right bathing solution for you and your home. We will install your new bath and leave your bathroom in perfect condition.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

776 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(776)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top marks to Catalin!

Our bathroom is amazing! From the first day that Catalin our fitter arrived, he worked so hard. He was professional, really friendly and at the end of the day always went through what he had completed that day. It was such a good experience even though we weren’t looking forward to the upheaval, so much so we will miss him today!!

30 April 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hello Mrs,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Best wishes.

Rated 4 out of 5 stars

New shower

Delighted with bathroom Ricky Haden was courteous and kept place clean and tidy

24 April 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Greetings WENDY,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Warm regards.

Rated 4 out of 5 stars

Installers worked well

Installers worked well, and to a high standard.
Had issues initially with the plan which seemed to have the shower the wrong way round.
In my view the project manager should be on site the first morning to iron out any of these issues and ensure the project proceeds smoothly.

22 April 2025
Unprompted review
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Reply from Premier Care in Bathing

Thank you for the feedback, this has been relayed the relevant departments and actioned.

Rated 5 out of 5 stars

Excellent work, Nasos.

I want to say our fitter, Nasos, went out of his way to complete our new shower. My husband has alzeimers so a walk-in shower was perfect.
Nasos did an outst@nding job for us and we can’t thank him and the admin staff for their help.
There were a few unexpected problems on the way but they were sorted and just today thank you to everyone.
Mrs Mary watkinson

29 April 2025
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Reply from Premier Care in Bathing

Thank you for the review!

Rated 5 out of 5 stars

Efficient

Efficient, respectful, and hardworking installers.
Good to have a customer liaison person enquiring about progress of the job in hand and to sort out any issues that may arise.

24 April 2025
Unprompted review
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Reply from Premier Care in Bathing

Thank you for the review!

Rated 5 out of 5 stars

The person sent to fit walk in Bath was…

The person sent to fit walk in Bath was called Steve. He was very good, and a nice person to get on with.

24 April 2025
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Reply from Premier Care in Bathing

Greetings Brian,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Best wishes.

Rated 5 out of 5 stars

My new super shower room

What can be a stressful experience was made less so by the sales rep Paul, the surveyor Craig and in particular by the subcontractor Paul & his family who could have been more professional and helpful if they tried. The only blip was Justin the electrician not turning up when he said he was, but Samir, who was also very professional, from the office rang everyday and made sure the electrician did turn up the next day - all in all I am very satisfied & would highly recommend Premier Care in Bathing 🌈

17 April 2025
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Reply from Premier Care in Bathing

Hi Gavin,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Best wishes.

Rated 5 out of 5 stars

I have already sent trust pilot report…

I have already sent trust pilot report as requested by Premier Care in Bathing Ref 20761 and have changed the number of stars given as requested as these refer to the fitter's work, which was very good.

15 April 2025
Unprompted review
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Reply from Premier Care in Bathing

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Rated 5 out of 5 stars

excellent service

excellent service, kept us informed, very punctual, good work and cleaned up after them. also very obliging in helping us. We are pleased with the bathroom, it looks lovely and has made such a difference to our welll being

31 March 2025
Unprompted review
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Reply from Premier Care in Bathing

Greetings Lorna,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Thank you again.

Rated 5 out of 5 stars

Would highly recommend Premier care

The company project managed the whole process which meant we didn’t have to. They phoned daily to check in with us and the installer to see how it was going. Any concerns were responded to.
The installer checked in with us along the way. He kept us informed of his comings and goings. Having started he worked straight through to completion.

24 March 2025
Unprompted review
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Reply from Premier Care in Bathing

Greetings Kate,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Warm regards.

Rated 5 out of 5 stars

208708

Excellent products. All staff are really helpful and professional. All give personal care of the whole project
Mike Walker Sales Advisor
David Chorlton. Project Manager
Kane , Superb fitter

Check up on progress every day from Eve
High standards throughout

25 March 2025
Unprompted review
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Reply from Premier Care in Bathing

Hey e.g.Karen,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Cheers.

Rated 4 out of 5 stars

Great bathroom

Great bathroom, installation nicely completed. Look forward to regular showers in safety and comfort. Big improvement to house.

28 March 2025
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Reply from Premier Care in Bathing

Hi Brian,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Cheers.

Rated 4 out of 5 stars

From design to finish very quick and…

From design to finish very quick and efficient service.
Installation fitter vety hard working leaving everything clean, and was very polite ang prompt.

19 March 2025
Unprompted review
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Reply from Premier Care in Bathing

Hey Philip,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Your positive experience can be shared among friends and family. We'd love to serve them too.

With gratitude.

Rated 5 out of 5 stars

Happy with the change of a bath to a shower.

Happy with the change of a bath to a walk-in shower.
Mick, the fitter kept me informed of the progress during the work. He was a pleasant hard worker who worked long days and kept the place clean and tidy. Sameer also phoned me each day to check that I was happy with the work.

25 February 2025
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Reply from Premier Care in Bathing

Hi Baker,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Cheers.

Rated 5 out of 5 stars

Happy cutomer polite and friendly…

Each person was polite and friendly turning up on time.
The electrician were professional. The shower fitter was excellent! I was called daily to see how the work was progressing. Bath and rubbish cleared away

19 March 2025
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hi Mrs,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Best wishes.

Rated 5 out of 5 stars

Great service

Fantastic customer services from Sameer, who kept in contact throughout.
Kane did a great job of transforming an unsuitable bathroom into a quality shower with easy, safe access. Quality workmanship
Many thanks

17 March 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Greetings steven,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Warm regards.

Rated 5 out of 5 stars

Great job well done207769

Not an easy thing having your bathroom totally updated but James made the job so much easier for us. He was a very tidy and clean worker. Would deffinitely recomend

10 March 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hey Roger,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Thank you again.

Rated 5 out of 5 stars

Excellent Job

Fitter Paul Mason was excellent, efficient and hard-working. Both he and the electrician explained the problems and solutions clearly. Highly recommended.

27 February 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hello Maurice,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Warm regards.

Rated 5 out of 5 stars

Very painless process

Premier Care in Bathing. At first I was a little surprised at the quote but so pleased that we went ahead, from the initial design meeting through to the end of instalment was a very painless process, we were contacted each day to check everything was as it should be, Kosta our fitter did a wonderful job, very quick, very tidy and pleasant to boot. The bathroom looks fabulous. All rubbish promptly removed as promised. You may get it cheaper but you wouldn't get it better. Thank you so much to all concerned.

3 March 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hi Denise,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Cheers.

Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.
The only suggestion would be better if the prices could be itemised so you can see exactly what you’re paying for rather than just a package price.
What I will say though that firstly a big thank you to Claire who was our Customer Account support, she rang every day to check how things were going and if we had any concerns or questions. Very friendly and polite every step of the way and excellent customer service.
Secondly to our fitter Jakub, he was exceptional he worked like a Trojan every day, he just got on with his job with no breaks. He cleaned up after himself every day to a high standard and was a friendly polite young gentleman.
Thirdly to Carl our salesman he was friendly, helpful, polite and understanding of our needs.
We would definitely recommend this company and my parents are really pleased with the final solution - thank you

3 March 2025
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Greetings Jayne,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

With gratitude.

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