Premierdeliveries Reviews 

5,134
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 683 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and efficient delivery process, often highlighting timely updates and free delivery options. Many commend the staff for being exceptionally helpful, polite, and professional, making interactions pleasant. Reviewers also consistently report positive experiences with customer service, noting their responsiveness and ability to assist with various requests. However, some customers also noted issues with the delivery process itself, including items being left improperly at the door or drivers refusing to carry items upstairs. A few other people also felt that communication regarding delivery changes was poor, and some experienced difficulties resolving problems, such as unexpected charges or property damage during delivery.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the helpfulness and... See more

Staff

Reviewers mention positive feedback about staff, with many customers praising the helpfulness, politeness,... See more

Service

Customers consistently note positive experiences with service, praising its efficiency, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpful, polite, and efficient... See more

Order

Customers had ambiguous experiences with order, with some reporting efficient and helpful service, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more

Rated 5 out of 5 stars

Jafar Ali. From customer service was excellent, understood our challenges and change my delivery for a later window which made all the difference for our day during house moving. Spoke to customer ser... See more


Company details

  1. Logistics service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,134)

672 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

This delivery company wowed me with their top notch delivery services 👌 They communicated with me almost everyday until my item was delivered 👌 👍 To crown it all, they have this site that shows you in real-time where the driver conveying your item is until he gets to your address! Wow! What can I say but rate them 5*+! Thank you Premier delivery 🙏 Keep it up guys!!!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Great price. Great delivery.
Goods look as advertised, mattress seems firm enough for a good night’s sleep. Customer service, Zain, was very helpful, responsive, and quick to call us back to resolve a billing address/delivery address misunderstanding. So, we would recommend this company and their delivery agent, no hesitation 5 STARS

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I booked my delivery for my bed this…

I booked my delivery for my bed this morning for next week, but I realised after I booked it that no one would be there, I phoned back and spoke with Jafar Ali and he was very kind and understanding and rearranged my delivery for this weekend.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick service

Received an email to book a date for a bed delivery and called them the same day, answered within one minute with a friend call handler who booked it in on my preferred date. Simple and quick exchange.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Seller caused issue. Courier fixed it! 5*

Had to contact courier to rectify an issue that was due to the seller. Courier customer service was 5* with the issue dealt with promptly. Super easy to contact via the live chat option. Highly recommended

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I am more than pleased with the service…Excellent

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very efficient. The mattress we received is well worth the money and FREE delivery, what more can anyone ask. The delivery man very polite and helpful and Ahmed the main contact, nothing was too much trouble. I'd highly recommended the Company.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

Zain Shah has been very helpful when I called him regarding my delivery. He was very polite and sorted my issue. Thank you Zain!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

I had spoken to Sam who has been very…

I had spoken to Sam who has been very professional and accomodating to work around my preferred delivery date. Good Experience overall, whilst ordering through the website itself and dealing with the post order team! Highly recomended!

16 February 2026
Unprompted review

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