Premier Global  Reviews 

1,017
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I previously gained my Level 2 Fitness Trainer and Level 3 Personal Trainer qualifications with Premier Global. Throughout the process, they provided quick responses to my questions and even t... See more

Company replied

Rated 5 out of 5 stars

Amazing course highly recommend, particularly due to my tutor Suhail, who went above and beyond to help me out. I moved abroad for work mid way through my course so I was a difficult student to say th... See more

Company replied

Rated 5 out of 5 stars

I’ve just enrolled on the PT course. Terrell is absolutely fantastic, he’s friendly, has so much patience, he literally explained everything to me, making sure I understood everything. Terrell cert... See more

Company replied

Rated 5 out of 5 stars

Considering covid has been taking over recent times this fine company still had, the time and effort to put into their online courses. It was simple to follow and easy to get access to help from th... See more

Company replied

Company details

  1. Personal Trainer
  2. Career and Education Provider
  3. Fitness and nutrition
  4. Fitness Class
  5. Gym
  6. Nutritionist

Written by the company

The Premier Global brand, one of the worlds most trusted names in fitness education, is now owned by Study Active Limited. This transaction was effective from March 2024. The Premier Global brand, now backed by Study Active's leading educational products, paves the way for a new era in personal trainer qualification delivery. The previous company that was registered as Premier Global Ltd ceased trading in December 2022 and the Premier Global name was acquired by Study Active Limited in March 2024. As new owners of the Premier Global brand, we will aim to proactively respond to and help any previous Premier Global customer that approaches us for advice and guidance - but please note we are not the same company so do not hold any student records or payments from anyone who may of enrolled with Premier Global before March 2024. As we are not the same team, personnel or company, it should be noted that any reviews submitted before March 2024 are not reflective of the new owners and such experiences are not something we can take any responsibility for - though we will always do our best to help and support with advice and guidance. Moving forward we look forward to continuing the excellent educational reputation that has long been associated with the Premier Global brand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.4

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(1,017)

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Rated 5 out of 5 stars

Matthew is always very friendly

Matthew is always very friendly, helpful and provides necessary assistance to ensure my needs are met.

31 March 2022
Unprompted review
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Reply from Premier Global

Thank you for taking the time to write this review about a prior positive experience with Premier Global. We hope your career is going strong.

Kind Regards
Premier Global

Rated 5 out of 5 stars

Matthew Campbell was very helpful and…

Matthew Campbell was very helpful and made it very easy for me

31 March 2022
Unprompted review
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Reply from Premier Global

Thank you for writing this nice review about your previous experience with Premier Global. We are glad to read of your positive experience.

Kind Regards
Premier Global

Rated 5 out of 5 stars

I found Matthew Campbell Very helpful…

I found Matthew Campbell Very helpful and made the set up very simple

30 March 2022
Unprompted review
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Reply from Premier Global

We really appreciate your feedback. We are glad to read that you had a positive previous experience with Premier Global.

Kind Regards
Premier Global

Rated 5 out of 5 stars

At the beginning

At the beginning

I just signed up now on the course and Mathew Campbell give me the full insight of everything, all the questions I asked were beyond my expectations when I got the answers from him and I’m looking forward to see what is next throughout the course. Got a feeling that this will empower everything I know towards nutrition and training. Plus all certificates are world wide recognised. Full review will be after I finish the course.

30 March 2022
Unprompted review
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Reply from Premier Global

It is great to read this positive review relating to a previous experience with Premier Global. We really appreciate your feedback.

Kind Regards
Premier Global

Rated 5 out of 5 stars

Just booked with Premier Global and was…

Just booked with Premier Global and was impressed with the ease of the process. Matthew gave me a clear insight and understanding into the course and talked me through any concerns I had. He made the payment process super simple and was a fantastic contact for my initial onboarding. Looking forward to getting stuck into the course.

29 March 2022
Unprompted review
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Reply from Premier Global

It is great to read this positive review relating to a previous experience with Premier Global. We really appreciate your feedback.

Kind Regards
Premier Global

Rated 5 out of 5 stars

Suhail is an excellent tutor and…

Suhail is an excellent tutor and ensures his classes are easy to understand.

26 March 2022
Unprompted review
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Reply from Premier Global

Thank you for sharing your feedback about a prior experience with Premier Global. We are glad to read of your positive experience

Kind Regards
Premier Global

Rated 5 out of 5 stars

Great Course

Great Course, enjoyed throughout the whole 10 weeks online webinars are brilliant and very helpful to help with assignments and exams.

26 March 2022
Unprompted review
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Reply from Premier Global

Thank you for taking the time to write this review about a prior positive experience with Premier Global. We hope your career is going well.

Kind Regards
Premier Global

Rated 5 out of 5 stars

Excellent Course

Excellent Course, very helpful tutor Craig, also very helpful Customer service advisers in helping me throughout the course.

25 March 2022
Unprompted review
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Reply from Premier Global

It is fantastic to read this review about your prior experience with Premier Global. Congratulation on your achievements and we hope your career is going well.

Kind Regards
Premier Global

Rated 5 out of 5 stars

The process has been

The process has been very straightforward and couldnt have been any easier thanks to Mathew Campbell. Much appreciated

25 March 2022
Unprompted review
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Reply from Premier Global

We are delighted to read your positive review relating to a prior positive experience with Premier Global, we appreciate you taking time to write this.

Kind Regards
Premier Global

Rated 1 out of 5 stars

Disgusted is an understatement!

Horrific customer service. They think mental health is a joke and drive you into a depression as they are always demanding money every month for a course that doesn’t actually take place, no help what so ever. Me and parter rang to tell them we cannot carry on with the course as my partners mental health is massively deteriorating from this course and they laughed and told us to get a doctors note and only then can we cancel the course, a doctors note was provided and they told us he basically had 6 months to get better as they have paused his studies for 6 months. He has been promised help for years and none has been provided. After I made a complaint that they laughed at mental health over the phone, they apparently cannot find the phone call even though I gave the exact time and date of the phone call and “all calls are recorded” this course is nothing but false advertising. And they don’t care about the well being of there students, they’re just bothered on when the next payment is coming in. Disgusting!!!

25 March 2022
Unprompted review
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Reply from Premier Global

Dear Megan

Thank you for your review about the old company Premier Global NASM who ceased trading in 2022. We are sorry to hear of your experience with this company.

We are the new owners of the Premier Global brand (ableit with no connection at all with the previous company who you studied with).

Whilst we hold no student record for any former students (as we are a totally different company) we would really like the opportunity to have a chat and see if we can help with any career and development needs moving forwards.

Please feel free to reach us via info@premierglobal.co.uk and we can hopefully scedule a call.

Kind regards

Premier Global

Rated 1 out of 5 stars

Disgusting and awful service.

So i signed up almost 3 years ago now. I was promised all the help in the world, which of course, i never got, 3 weeks of repeatedly asking for help email after email phone call after phone call i got no assistance. So as any normal human would i cancelled my direct debit. A whole year later, i got a message of a law company demanding the money back or threatening me with court action. Again i fought my corner. Didn’t hear anything for nearly 2 years. Now after nearly 3 years this same law firm is rejecting me speaking to Premier Global, and threatening me with court action after not receiving anything. At the time i was very disappointed as i wanted to do the course. My life has changed now and i am certainly not paying for something i did not receive and have no interest in receiving

24 March 2022
Unprompted review
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Reply from Premier Global

Dear Jack,

Thank you for sharing your feedback with us.

Having reviewed your account, our records show that your request for assistance was answered and that you went on to activate your enrolment key.

We then did not receive a request for your cancellation until after your cancellation period had ended. We endeavour to provide opportunities for you to resolve this with us directly, but this is now sitting with our legal representatives and we advise that you direct any further questions to them.

Kind regards,
Premier Global NASM

Rated 5 out of 5 stars

Registration

I spoke with Terrell who gave me all the necessary info I needed to register for my training. Terrell was helpful and friendly. He also replied fast on my follow-up questions via email. Terrell did great from a sales perspective as well as customer service. Correct and friendly without being ‘too pushy’ just to make a sale. As a first contact with this company Terrell did a great job representing it.

23 March 2022
Unprompted review
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Reply from Premier Global

Thank you for taking time to write this nice review about your previous experience with Premier Global. We are glad to read of your positive experience.

Kind Regards
Premier Global

Rated 5 out of 5 stars

Suhail

I have just completed my level 2 in gym instructing with Suhail as my tutor. Every question I had or anything I was stuck on Suhail got straight back to me with the answers I needed which helped getting the pass. Starting my level 3 now and I Feel more refreshed knowing anything I need will be answered by my tutor. The platform is also very helpful making sure everything you need is in one place.

22 March 2022
Unprompted review
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Reply from Premier Global

It is fantastic to read this review about your prior experience with Premier Global. Congratulation on your achievements and we hope your career is going well.

Kind Regards
Premier Global

Rated 5 out of 5 stars

I got in contact with Matthew Campbell

I got in contact with Matthew Campbell, about the enquiry for my personal training course he was really helpful and answered all my questions and helped my choose the best package, suitable for future career, I’m really excited to start this course now after speaking to Matthew.

22 March 2022
Unprompted review
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Reply from Premier Global

Thank you for taking the time to write this review about a prior positive experience with Premier Global. We hope your career is going strong.

Kind Regards
Premier Global

Rated 5 out of 5 stars

I contacted jo Green for the query I…

I contacted jo Green for the query I had.
She has been incredibly kind and knowledgeable.
Jo answered my question and was extremely helpful.
I am very grateful!
Thank you Jo 🙏😊

21 March 2022
Unprompted review
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Reply from Premier Global

We are delighted to read your positive review relating to a prior positive experience with Premier Global, many thanks for taking the time to write this.

Kind Regards
Premier Global

Rated 5 out of 5 stars

I am really enjoying this course and…

I am really enjoying this course and have found all the tutors to be extremely professional, helpful and knowledgable. I am studying online from Saudi Arabia and have found it easy to catch up any missed webinars as they are always recorded. I have reached out to the student success team who have given advice and answered questions efficiently and with reassurance. There’s an abundance of information and resources all geared towards getting you through the course and certified as a personal trainer. Jo Green delivers each webinar in an easy to understand way, engages students to participate and let’s you know exactly what you need to learn and do in order to get to the next step. She has a wealth of knowledge and experience and is patient and polite to all students making one feel welcome. Premier Global offers an excellent personal training course so don’t hesitate to look into it as a fit for your own career choice.

17 March 2022
Unprompted review
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Reply from Premier Global

It is fantastic to read this review about your prior experience with Premier Global. Congratulation on your achievements and we hope your career is going well.

Kind Regards
Premier Global

Rated 5 out of 5 stars

Everything is so structured and created…

Everything is so structured and created to make is effective and easy to learn, and not only that, but the whole team is dedicated to help you on your way to success. I am very happy to have NASM team in my corner.

17 March 2022
Unprompted review
Premier Global  logo

Reply from Premier Global

Thank you for sharing your feedback about your previous experience with Premier Global. We are glad to read of your positive experience.

Kind Regards
Premier Global

Rated 5 out of 5 stars

Great chat and call with Terrell

Great chat and call with Terrell. Very down to earth and gave me some great advice! 5 star experience.

14 March 2022
Unprompted review
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Reply from Premier Global

It's great to read such a positive review about your previous experience with Premier Global. Thank you for taking the time to write this.

Kind Regards
Premier Global

Rated 5 out of 5 stars

My enrolment experience was good

My enrolment experience was good. Terrell was really patient and answered the questions in details and explained well.

10 March 2022
Unprompted review
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Reply from Premier Global

Thank you for writing this nice review about your previous experience with Premier Global. We hope your career is going strong

Kind Regards
Premier Global

Rated 4 out of 5 stars

Good customer service

Terrell helped me pick out the course that suited me the best. He was very knowledgeable and happy to help me.

10 March 2022
Unprompted review
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Reply from Premier Global

It is great to read this positive review relating to a previous experience with Premier Global. We really appreciate your feedback.

Kind Regards
Premier Global

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