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Premium Car Buying Service Reviews 

1,401
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 397 reviews, reviewers overwhelmingly had a great experience with this company. Regular customers frequently praise the dedicated staff for being incredibly friendly, polite, and professional, ensuring that every single interaction remains pleasant and reassuring. Consumer feedback emphasizes that the entire buying and selling transaction process is remarkably smooth, exceptionally well-organized, and completely free of any stressful sales tactics. Some reviewers were not happy with unexpected price reductions and difficult negotiations that occurred during the final vehicle collection appointment at home. A few other people also felt that the preliminary online valuations could sometimes prove overly optimistic before the team completed thorough physical vehicle inspections.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, polite, and... See more

Service

People report positive experiences with service, highlighting a seamless, fast, and straightforward process.... See more

Price

Consumers find price and valuation experiences to be positive overall. Reviewers frequently report receiving... See more

User experience

Customers had positive experiences with user_experience, describing the process as smooth, clear, and... See more

Product

Users describe ambiguous interactions with product evaluations, highlighting both positive acquisitions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Premium Car Buying Service was very good to deal with. Abs was our contact and he was extremely friendly, professional and thorough. It was a quick transaction and although we ended up getting less th... See more

Company replied

Rated 5 out of 5 stars

Conor was excellent in his communication skills, made all so easy and responded in very good time. When Conor and Ian arrived they were punctual, smart and professional but friendly as well. They... See more

Company replied

Rated 5 out of 5 stars

Despite eventually not completing the sale of my Mercedes with PCBS it was still a 5-star experience. I never felt under any kind of pressure during my dealings with them. Ellie, their staff member, w... See more

Rated 5 out of 5 stars

Good service and polite approach from both Ruben and Alan. Fair appraisal to the vehicle and negotiation was relatively easy. Would recommend o er we buy any car ! For sure .

Company replied


Company details

  1. Car dealer
  2. Used car dealer

Written by the company

Sell your car today with Premium Car Buying Service. We don't charge admin fees and offer same day payment for free. Save your valuable time when we visit you. It means we know facts like how much extra a limited edition is worth. Or whether a certain colour is in particular demand. Or how much those extra features you’ve lavished on your car have cost you – and how much value they’ve added. Or even whether it’s a particularly good time of year – for example, cabriolets are most popular in spring and summer, while for 4 x 4s it’s winter. Essentially, we review each car on its merits, and take all relevant factors into consideration. This is priceless knowledge that no computer can replicate. And it’s reflected in the price we pay. PremiumCarBuyingService.com unlike our competitors we won’t give you a valuation based on an automated system. We use our experience and knowledge of our vehicle specialists. Contact us now on 0330 822 7081 for a personalised quote and experience the difference for yourself.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,401)

387 reviews in the last 12 months

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Rated 1 out of 5 stars

Not a good experience

Not a good experience, all I will say is that I got a quote for around 19000 for BMW M2, you get told loads of problems, not all what they are, offer way down on the 19000, then you see it for sale for 26000, look elsewhere.

31 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Malcolm,

Thank you for your review. We aim to provide fair valuations based on a vehicle's specific condition at the time of inspection.

To clarify, the listing you’ve seen is from a different seller; we sold the car into the trade, and we have no influence over the price another dealership chooses to list it for. We’re sorry for any misunderstanding and wish you the best.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Reuben bought my A35s of me and my…

Reuben bought my A35s of me and my business partner and made it a very smooth experience, Reuben was extremely polite and professional the process was very fair and we was able to agree a deal where it was fair for both of us, I really recommend.

31 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for the fantastic review! We’re so pleased to hear that Reuben made your experience both polite and professional, and that you were happy with the price and how smoothly everything went. We really appreciate your kind feedback and are delighted we could make the sale quick and hassle-free!

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

The representative Abbas was on time…

The representative Abs was on time and very curtious and a credit to your company.

31 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for your fantastic 5-star review! We’re thrilled you were happy with the service you received and hope you choose Premium Car Buying Service again in the future.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Good experience

Abs arrived ahead of time. Great service, very polite and helpful. Would recommend.

28 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for your fantastic 5-star review! We’re thrilled you were happy with the service you received and hope you choose Premium Car Buying Service again in the future.

Kind regards,
Premium Car Buying Service

Rated 1 out of 5 stars

Beware of really low quotes.

I requested a quote online for the purchase of my Discovery Sport.
I was quoted a much lower price than two other car buying companies. I was then contacted by phone and I advised them that their price was too low so I asked them not to contact me again.
I then received an email saying that they had a better price so I was curious and I put my registration number in again and received an even worse offer for over £500 less than the first one.
What was the point???they are just time wasters!!!
Even after asking not to be contacted and unsubscribing to emails I am still receiving them.
I sold my car hassle free for over £1000 more than this company offered me.
My advice is to shop around to avoid being ripped off.

6 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Sherrie,

Thank you for taking the time to leave your feedback, we really appreciate your feedback. We provide guide prices based on the information given by our customers, which is why we discuss every vehicle in detail prior to appointments—to help avoid any disappointment and save time for both parties.
We’re sorry if the offer wasn’t quite what you expected. Please remember that our service is completely no-obligation—if any part of the process doesn’t feel right for you, you’re under no obligation to sell to us.

We will speak to our IT department regarding the emails, as you should not still be receiving them if you have unsubscribed. We apologise for the inconvenience.

We are happy to hear you achieved the price you were hoping for. Sorry we couldn’t help on this occasion.


Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Ashley C came and bought my M4…

Ashley C came and bought my M4 Competition from me. Extremely professional and friendly throughout and made sure the process was as easy as possible for myself.

Great service - would definitely recommend Ashley to anyone else

27 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for the fantastic review! We’re so pleased to hear that Ashley made your experience both friendly and professional, and that you were happy with the price and how smoothly everything went. We really appreciate your kind feedback and are delighted we could make the sale quick and hassle-free!

Kind regards
PCBS

Rated 1 out of 5 stars

Time wasters and chancers do not deal…

Time wasters and chancers do not deal with this company, two hours before they where due to collect my car they reduced the offer by £ 3400.

27 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Steve,

Thank you for taking the time to leave your feedback, we really appreciate your feedback. We provide guide prices based on the information given by our customers, which is why we discuss every vehicle in detail prior to appointments, to help avoid any disappointment and save time for both parties. We’re sorry if the offer wasn’t quite what you expected. Please remember that our service is completely no-obligation—if any part of the process doesn’t feel right for you, you’re under no obligation to sell to us.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Sold my car today

Sold my car today. Conor was thoroughly professional in all aspects of the process. Extremely diligent in assessing the car and honest and transparent throughout. Would happily recommend Conor and PCB.

26 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your wonderful review! We’re delighted to hear that Conor provided a professional service. Honest and transparent customer service is at the heart of what we do, and we’re thrilled you found our service just that. Your recommendation is greatly appreciated!

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

I had a really great experience selling my car…


I had a really great experience selling my car. Abs went above and beyond to help me secure the sale of my car, which I truly appreciated. He was friendly, compassionate, and incredibly helpful throughout the whole process. Made what could have been stressful feel easy and smooth. Highly recommend!

26 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your wonderful review! We’re delighted to hear that Abs provided a friendly, helpful, and polite service. We truly appreciate your recommendation and your kind support.
We’ll be sure to pass along your compliments to the buyer he’ll be thrilled to hear such positive feedback.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Excellent and efficient service.

Excellent and efficient service.

26 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Just completed a deal with Abs who has…

Just completed a deal with Abs who has been so patient with me and managed to get the best deal he could.We have been in conversation for many months.A very nice friendly guy.Thank you.

25 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

PCBS bought my car today

PCBS bought my car today. Reasonable price and Wayne was very helpful. Very professional and transparent. Would happily use them again

24 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for the 5-star review! We always strive to ensure you get the most accurate and fair price from the start. Honest and transparent customer service is at the heart of what we do, and we’re thrilled you found our service just that.

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Conor and Stuart

Conor and Stuart, two great guys.
Charming and professional.
Happy with the deal.

23 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 4 out of 5 stars

Weeks of contacting this company…

Weeks of contacting this company speaking on the phone saying they could offer me so much for my motor they said as long as something did pop up on our diagnostic machine and there not much damage we will offer you what we are saying.. Connor and another chap came can’t fault them they was honest from the off go for them to knock me down £1000 less just for a couple of stone chips a minor fault with the sos emergency call witch really isn’t no major fault.. couple damaged tyres I could of got changed for about £75 for all I just didn’t think was fair but all in all Connor and the chap who came to look at my car they was bang on and fair with me so this is why I didn’t give 5 star

22 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for taking the time to leave your feedback, we really appreciate your comments. We provide guide prices based on the information given by our customers, which is why we discuss every vehicle in detail prior to appointments—to help avoid any disappointment and save time for both parties. We’re sorry if the offer wasn’t quite what you expected. Please remember that our service is completely no-obligation, if any part of the process doesn’t feel right for you, you’re under no obligation to sell to us.

We’ll be sure to pass along your compliments to the buyer, he'll be thrilled to hear such positive feedback.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Sold my Range Rover to Abs he was great…

Sold my Range Rover to Abs he was great and worked hard to get the deal done

18 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Abs is great guy. Good company

Abs came spot on time and made the process so smoothly and deal done. He is very professional and easy going, very friendly. Make the whole process so enjoyably.

21 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your wonderful review! We’re delighted to hear that Abs provided a professional, helpful, and easy service. We truly appreciate your kind support.
We’ll be sure to pass along your compliments to the buyer—he’ll be thrilled to hear such positive feedback

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Abs was great in buying our car

Abs was great in buying our car. We would definitely recommend selling to this company again

19 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Good company to deal with

Good company, inspected vehicle thoroughly and was very transparent, managed to agree on price, payment was made there and then all sorted , highly recommended.

9 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for the 5-star review! We always strive to ensure you get the most accurate and fair price from the start. Honest and transparent customer service is at the heart of what we do, and we’re thrilled you found our service just that. Your recommendation is greatly appreciated!
kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Stuart and wayne were great made the…

Stuart and wayne were great made the process easy and quick
Thanks very much

18 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for sharing your experience with us! We’re delighted to hear that the process was quick, straightforward, and hassle-free.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Abs was a pleasure to meet

Abs was a pleasure to meet, helpful, professional and efficient. Will definitely recommend.

18 March 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

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