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Premium Car Buying Service Reviews 

1,400
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 395 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently describe the staff and purchasing executives as exceptionally friendly, polite, and professional, ensuring that every single interaction feels completely welcoming, helpful, and stress-free. People truly appreciate the remarkably straightforward selling process, noting that representatives take plenty of time to explain everything thoroughly without applying any annoying sales pressure. However, some customers also noted that initial valuations occasionally changed or that agreed prices were reduced right before final collection. A few reviewers felt these unexpected financial deductions or shifting numbers were somewhat frustrating during an otherwise smooth transaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, polite, and extremely... See more

Service

Clients share positive opinions on service, highlighting smooth, professional, and straightforward... See more

Price

Reviewers mention positive feedback about price, noting that transactions went smoothly and fair offers were... See more

User experience

Customers report positive experiences with user experience, highlighting a smooth, simple, and efficient... See more

Product

Customers consistently note ambiguous experiences with product, pointing out thorough inspections and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Premium Car Buying Service was very good to deal with. Abs was our contact and he was extremely friendly, professional and thorough. It was a quick transaction and although we ended up getting less th... See more

Company replied

Rated 5 out of 5 stars

Conor was excellent in his communication skills, made all so easy and responded in very good time. When Conor and Ian arrived they were punctual, smart and professional but friendly as well. They... See more

Company replied

Rated 5 out of 5 stars

Despite eventually not completing the sale of my Mercedes with PCBS it was still a 5-star experience. I never felt under any kind of pressure during my dealings with them. Ellie, their staff member, w... See more

Rated 5 out of 5 stars

Good service and polite approach from both Ruben and Alan. Fair appraisal to the vehicle and negotiation was relatively easy. Would recommend o er we buy any car ! For sure .

Company replied


Company details

  1. Car dealer
  2. Used car dealer

Written by the company

Sell your car today with Premium Car Buying Service. We don't charge admin fees and offer same day payment for free. Save your valuable time when we visit you. It means we know facts like how much extra a limited edition is worth. Or whether a certain colour is in particular demand. Or how much those extra features you’ve lavished on your car have cost you – and how much value they’ve added. Or even whether it’s a particularly good time of year – for example, cabriolets are most popular in spring and summer, while for 4 x 4s it’s winter. Essentially, we review each car on its merits, and take all relevant factors into consideration. This is priceless knowledge that no computer can replicate. And it’s reflected in the price we pay. PremiumCarBuyingService.com unlike our competitors we won’t give you a valuation based on an automated system. We use our experience and knowledge of our vehicle specialists. Contact us now on 0330 822 7081 for a personalised quote and experience the difference for yourself.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,400)

385 reviews in the last 12 months

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Rated 4 out of 5 stars

Wayne is very efficient and a good…

Wayne is very efficient and a good representative for PBSC he lets you know what he is doing at every stage of the process which is very helpful. Paul and Jason were both personable and pleasant and very helpful

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous experience

Fabulous experience. Much more simple than everyone else I’ve used.

Would recommend and may well be back soon!

19 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the fantastic feedback! We’re delighted to hear that you felt our approach stood apart from the usual car-buying experience. Providing an honest, fair, and personal service is exactly what we strive for, and we really appreciate your recommendation.

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Abs was very helpful and professionals

Abs was very helpful and professionals. Would recommend this company.

18 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your wonderful review! We’re delighted to hear that Abs provided professional, helpful, and polite service. We truly appreciate your recommendation and your kind support.

We’ll be sure to pass along your compliments to the buyer—he’ll be thrilled to hear such positive feedback.

Kind regards,
Premium Car Buying Service

Rated 4 out of 5 stars

Great experience with Abs

Great experience with Abs, thorough check of the car and price agreed was almost what was offered on the phone due to unknown issue.

2 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Review on transacting with Abs at PCBS

Just sold my car through PCBS. Abs contacted and remained my contact point throughout, arrived early on the day, very nice guy, fair and professional in his approach. Yes the price was slightly lower than originally anticipated, but acceptable given some raised concerns. Would recommend.

16 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Great experience

Really easy experience and Reuben and Stu explained everything clearly to me at every stage. Would recommend

16 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Charming fello by the name of Abs

Charming fello by the name of Abs. He was very good to deal with. He knows his business and told me things i didnt know about my car.

16 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Today I saw Abs

Today I saw Abs, he is a very nice person. He really helped me to sell my car. He went above n beyond to make the deal done. I am really happy with his customer relationship. I’ll recommend him to my friend and family to buy m sell their vehicles,

15 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated. Your recommendation means a lot to us.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Wayne and Ian were great to deal with…

Wayne and Ian were great to deal with and very knowledgeable. Thanks for the transaction.

14 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Reuben and Alan were very helpful and…

Reuben and Alan were very helpful and professional and made selling my car very easy and hassle free, I recommend to anyone selling their premium cars

14 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you very much for taking the time to leave us a lovely 5-star review. We truly appreciate it and are delighted to hear that you had such an easy and hassle-free experience. Your recommendation means a lot to us.

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Sold my Mustang to Premium Car Buyers…

Sold my Mustang to Premium Car Buyers it was so easy the 2 guys who came Ash and Paul were professional and a pleasure to deal with. Would definitely recommend this company.

13 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your wonderful review! We’re delighted to hear that Ash and Paul provided a professional service. We truly appreciate your recommendation and your kind support.
We’ll be sure to pass along your compliments to the buyers, they will be thrilled to hear such positive feedback.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Fantastic experience in selling our car…

Fantastic experience in selling our car though Abs. Good communication throughout the process and a pleasure to deal with. All very straight forward and happy we chose to sell through Abs.

13 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the great feedback! We’re thrilled to hear that Abs made selling your car such a positive experience, we really appreciate your support. We hope to see you again soon!

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Good experience overall

Good experience overall ! Fast payment, but like any other dealer looking to desperately drop the price for any little silly things
Abs was a very thorough on his job and very friendly!

12 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you very much for taking the time to leave us a positive review, we really appreciate it and we're so happy to hear that you’ve had a pleasant experience.
We hope to see you again in the future!

Kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Abs was great!

We were very happy with the service we received from Abs. Very thorough in his work which gives us confidence to also buy from here!

12 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the great feedback! We’re thrilled to hear that Abs made selling your car such a positive experience. We hope to see you again soon!

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Conor came to collect my Volvo and…

Conor came to collect my Volvo and handled everything really well. He was professional, friendly, and made the pickup quick and easy.

The final price was a bit lower than the initial quote due to an issue with the car, but he explained the reason clearly and I was fine with accepting it.

Overall, it was very nice and made it a hassle-free experience.

11 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for your fantastic review! We’re delighted to hear that Conor provided a professional, friendly, and hassle-free experience. It’s great to know you were happy with the price and that everything went smoothly and quickly. Your recommendation is truly appreciated!

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Conor was excellent in his…

Conor was excellent in his communication skills, made all so easy and responded in very good time.
When Conor and Ian arrived they were punctual, smart and professional but friendly as well.
They checked over the Bentley and we went for a short drive to confirm how she drove.
The paperwork was quite simple and the offer acceptable. Th money came over in minutes.
Excellent company to deal with and Conor and Ian were brilliant ambassadors for the company.

8 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for your fantastic review! We’re delighted to hear that Conor provided a professional, friendly, and hassle-free experience. It’s great to know you were happy with the price and that everything went smoothly and quickly. Your recommendation is truly appreciated!

Kind regards,
Premium Car Buying Service

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