Premium Logo Designs Reviews 

15
•
TrustScore 2 out of 5

1.9

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Company details

  1. Advertising agency

Written by the company

Logo is the first impression of any brand! We create custom logos, whether it’s word-mark, letterhead or mascot we give the best creative concepts for the logo designs.


Contact info

1.9

Poor

TrustScore 2 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

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1.9

All reviews

(15)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

SCAM

SCAM! They do work to lock you in and then keep asking for more and more money for reasons that don't make sense. Do not work with them unless you plan on loosing money time and time again. They will hold your domain and website captive and demand you pay almost $1,000 to do a simple transfer. Despite your website and email address not working at all.

12 August 2024
Unprompted review
Premium Logo Designs logo

Reply from Premium Logo Designs

Dear Hector Martinez,

We are sorry to hear about the negative experience you have had with our services. We take your feedback seriously and would like to address your concerns.

We apologize for any inconvenience caused by the issues you experienced accessing your website and domain emails. We assure you that we do not charge any hidden fees, and our customer service team is working to improve communication with our customers.

Regarding the website crashes, we have a dedicated technical team that monitors our systems 24/7. However, unexpected issues can arise, and we apologize for any inconvenience caused. We offer a 100% money-back guarantee within a certain timeframe, and we would like to investigate why you were not able to receive a refund. Please reach out to us at sales@premiumlogodesigns.com or call us at 866-237-3951.

We apologize again for the inconvenience caused and hope to regain your trust in our services.

Best regards,
Team Premium Logo Designs

Rated 1 out of 5 stars

THIS COMPANY IS HORRIBLE

THIS COMPANY IS HORRIBLE! Do NOT give your information to that. They are scammers and they won’t leave you alone. I have asked them to remove my contact information for 2 years now. It’s a harassment at this point.

13 June 2023
Unprompted review
Premium Logo Designs logo

Reply from Premium Logo Designs

Dear Adena Sepani,

We are sorry to hear about the negative experience you have had with our services. We take your feedback seriously and would like to address your concerns.

We apologize for any inconvenience caused by the issues you experienced accessing your website and domain emails. We assure you that we do not charge any hidden fees, and our customer service team is working to improve communication with our customers.

Regarding the website crashes, we have a dedicated technical team that monitors our systems 24/7. However, unexpected issues can arise, and we apologize for any inconvenience caused. We offer a 100% money-back guarantee within a certain timeframe, and we would like to investigate why you were not able to receive a refund. Please reach out to us at sales@premiumlogodesigns.com or call us at 866-237-3951.

We apologize again for the inconvenience caused and hope to regain your trust in our services.

Best regards,
Team Premium Logo Designs

Rated 1 out of 5 stars

Hidden fees. Constant website crashes. No refunds.

Worst customer service. Hidden fees. I've had issues accessing a website for 3 weeks. I can't even access my domain emails. Refunds do not exist. They will lie to your face about services you paid for. Claim website crashes wont happen often or ever, (but they do) and then make you wait weeks to get it resolved. Apparently 1 person speaks for the entire company. They claim there a 24hr customer support service on there website, yet the 1 person you ever reach tells you, there only open certain times. Although nobody answers or it's the same guy from customer service.

3 May 2023
Unprompted review
Premium Logo Designs logo

Reply from Premium Logo Designs

Dear Enyula Rose,

We are sorry to hear about the negative experience you have had with our services. We take your feedback seriously and would like to address your concerns.

We apologize for any inconvenience caused by the issues you experienced accessing your website and domain emails. We assure you that we do not charge any hidden fees, and our customer service team is working to improve communication with our customers.

Regarding the website crashes, we have a dedicated technical team that monitors our systems 24/7. However, unexpected issues can arise, and we apologize for any inconvenience caused. We offer a 100% money-back guarantee within a certain timeframe, and we would like to investigate why you were not able to receive a refund. Please reach out to us at sales@premiumlogodesigns.com or call us at 866-237-3951.

We apologize again for the inconvenience caused and hope to regain your trust in our services.

Best regards,
Team Premium Logo Designs

Rated 1 out of 5 stars

How to go from 4 stars to zero

I had given them a better review although they were rocky. After several months, I decided to move to someone else and asked them to release my website which I had already paid for … they asked 500 dollars to just give me the code. So buying another one and likely suing them for what they cost me . STAY AWAY!

5 June 2021
Unprompted review
Premium Logo Designs logo

Reply from Premium Logo Designs

Dear Jack,

Thank you so much for the review. We appreciate that you took out a couple of minutes to share your experience with us. We always deal with our clients with professionalism so we could deliver them beyond their expectations. Thanks again for the review.

Best regards,
Team Premium Logo Designs.

Rated 4 out of 5 stars

My experience with Premium Logo Designs…

My experience with Premium Logo Designs has been an interesting and unique experience. I feel satisfied with the service and the professionals work ethic. I'm totally excited and happy about my launch of my website and the overall design of my online store. I look forward to continue working with Premium Logo Designs on my product distribution,marketing and my website.

14 April 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT BELIEVE THE GOOD REVIEWS!

DO NOT BELIEVE THE GOOD REVIEWS!! When people say they are a scam believe it . And if the company replies back on their reviews they can’t find you in their system it’s a lie so people on here are swayed away from the bad reviews. I wish I had read the reviews . They totally took your money up front , make crappy websites, gives you someone who can barely speak English . Then tell you you that you agreed to it when in fact you didn’t . After they kept getting my info and website wrong . I told them to cancel and they kept trying to dissuade me . Finally I sent in a email . And got a nasty email back they were keeping my money. Do not pay anything up front !! They do not refund. And do not deliver good service . I have taken my case to a attorney. And I am in the process of a doing a complaint with better business bureau . Consider yourself warned ! Please use another company.

18 February 2021
Unprompted review
Rated 5 out of 5 stars

Frank is the greatest

Frank is the greatest, he was able to fix my portfolio page for my website. I thank y'all so much for all y'all hard work! I will refer you guys to everyone!!

1 February 2021
Unprompted review
Rated 5 out of 5 stars

I big thank you to Premium logo…

I big thank you to Premium logo designs. I'm very grateful to God Almighty for meeting you guys to handle my Realist ShowRoom group. You guys team is awesome,reliable and always on time. I got you guys always on phone and emails. I wish doing business with you people in due time. With Premium logo designs, I know that my organization and dreams in my humanitarian work will surely be a successful one. May God bless the whole team members. Thanks, Mazi Ike Nwosu, CEO Realist ShowRoom

29 January 2021
Unprompted review
Rated 1 out of 5 stars

They used my credit card to charge without authorization

I paid to have a website done and agreed to have $579 charged to my business account. While working with the design team I received an invoice indicated PAID with an additional charge of $1000. I wrote to my contact stating I had not authorized the charge. I received a call from Travis who told me he was working on an email that would outline what the charge was for - one of the things was that it was for a 5 year agreement to host the site. I did not agree to the charge and based on how the website design was progressing I was not interested in getting tied up with the company for 5 years. This company took the credit card information I provided them for an authorized purchase and used it a 2nd time without authorization. Still trying to get this corrected. Be very wary about doing business with them. Make it clear you want everything in writing and that the company is not to charge your card without your authorization. I thought that was a standard in business anyway but apparently not with this company.

8 January 2021
Unprompted review
Rated 1 out of 5 stars

HORRIBLE

HORRIBLE. NO ONE GO HERE. THEY WILL ROB YIU FOR YOUR MONEY AND GIVE U A UGLY HORRIBLE ASS SITE. DO NOT

16 November 2020
Unprompted review
Rated 1 out of 5 stars

SCAM

This company initially required me to pay upfront for my logo and they bombed it completely. Eventually they got it right. Secondly they offered me to build my website. They then requested the money upfront again. To no avail I spent two months attempting to have them launch their work. As soon as I requested my money back... they then launched a half as site. Life is a gamble however, good customer service from a good paying customer should never render a gamble. Please think twice about utilizing this company unless you like giving your money away and getting half ass to No results. I have emails, phone recordings, text messages etc. this company is a total scam that deceives small businesses.

7 November 2020
Unprompted review
Rated 1 out of 5 stars

Don’t do it

Don’t do it! They do not provide what they say they will and the 24-48he turn around time they promise..... not true. There is a reason they removed the review feature on their FB page....They will take your money then give you nothing in return that can be used..... Beware if you do any art revision they refuse to refund your money read the fine print on policy. . It’s set that they can give you whatever they want and you can do nothing about it if you engaged in the design process. Disgusting business practices!! The good reviews are lies. Watch out for Devin too.... total joke and scam. THE PACKAGE I ordered suddenly disappeared from the site as if it never existed and the invoice does not state what the package includes. Take a screen shot for proof. I ended up eating the loss and forwent disputing a second time with Amex after they ignored two weeks worth of emails demanding final files that I approved and could use because I just wanted to be done with A sorry excuse of a company. What comes around goes around and they will get theirs if they continue doing people wrong... they know it and I do too! RUN and DO NOT LOOK TWICE!!!!!

18 October 2020
Unprompted review
Rated 1 out of 5 stars

All the good reviews are fake

All the good reviews are fake. They scammed me out of 200.00 I have no cards no shirts and have not started business because of this.. its gonna be worth the 80.00 when I take then to court. These people are disrespectful and have no regard to provide real service, they told me two weeks for refund, refuse to communicate told me if I post complaint they will not give review..I as consumer have the right to post dissatisfaction..you as a company dont get to scam me and keep my money. I have emails and recorded conversations..they deserve 0 stars

30 July 2020
Premium Logo Designs logo

Reply from Premium Logo Designs

Hello Sue them,

We’re sorry that you had a less satisfactory experience with us. Can you please share with me your Order ID details or customer ID so I can look into the project and come up with a good solution. As I haven’t found any of your records in our customer datasheet.

Looking forward for your response soon.

Regards,
Premium Logo Designs

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