Premium Mortgage Reviews 804

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Extremely unprofessional. Lost some of my paperwork, kept telling me different things every other day. The underwriter I worked with was useless. If they needed something of mine from loan officer wou... See more

Rated 5 out of 5 stars

We worked with Donna Maxwell, and she was terrific. In particular, when our contingent offer was "bumped" by the Seller, she and her team were extremely responsive in helping speed things along so th... See more

Rated 5 out of 5 stars

I worked with Frank Sardina at the Buffalo office and I couldn’t be happier with his expertise and experience. Although I have purchased a home before it was not in NY. Frank was able to walk me throu... See more

Rated 5 out of 5 stars

We came to Premium Mortgage on a rec from our RE agent since an established bank with offices in Buffalo could not clear us for a loan even though they pre-qualified us three months earlier. Time... See more

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4.4

Excellent

TrustScore 4.5 out of 5

804 reviews

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Rated 5 out of 5 stars

The best service

This was our first home purchase and Premium Mortgage helped us every step of the way! They made sure we had documentation, payments and information as soon as possible to make everything go smoothly. I had many questions along the way and our representative always made herself available to answer. Excellent service, I would recommend Premium to anyone buying a home in WNY.

27 April 2018
Unprompted review
Rated 5 out of 5 stars

Both Chris and Michelle at Premium were…

Both Chris and Michelle at Premium were tremendous. From their industry and documentation knowledge to their prompt responses to my constant questions, I couldn't have had a better experience. I highly recommend Chris, Michelle and Premium Mortgage. Thank you both!

19 April 2018
Unprompted review
Rated 5 out of 5 stars

I work with many mortgage companies but…

I work with many mortgage companies but Premium Mortgage outshines them all! Every deal I have ever had has had a successful closing. All transactions are drama-free. You have built an excellent team! Jackie Ruotsi is a rockstar!

16 April 2018
Unprompted review
Rated 1 out of 5 stars

More needs to be done

Always delayed on closing. Not conducting good checks on student loans- need better vetting of buyers.

16 April 2018
Unprompted review
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Reply from Premium Mortgage

Jason, thank you for taking the time to write a review. According to our records, the file you were associated with closed late due to attorney delays. Everything on our end was done on time. It also did not involve student loans. Both the buyer's agent and buyer were very pleased with the service they received from Premium on this file.

Rated 5 out of 5 stars

Mehila

Mehila, was wonderful to work with! Very responsive and professional. Would always keep me updated. I look forward to working with her in the future.

16 April 2018
Unprompted review
Rated 5 out of 5 stars

The Art of Professionalism and Timing

The professionalism and knowledge that has given to my clients is something you don't see everyday. Matt Secor and his team show that the process of buying a home can be a smooth process. In addition, Matt's availability when clients need him is second to none. To me it is very simply as an agent when I have a buyer that is ready to start the process of Purchasing their new Home timing is everything. They need to talk to someone as soon as they make the decision to purchase to put them at ease about the financing and their Options with so many programs out there. Matt's Team has proven that numerous times.

16 April 2018
Unprompted review
Rated 5 out of 5 stars

I truly appreciate how well Jeanie…

I truly appreciate how well Jeanie Nasello and Courtney Mattice take care of my buyer's throughout the mortgage process too make their home buying experience as stress-free and happy as possible! A huge thank you from your biggest fan- Lori McAlees @ McAlees Realty

16 April 2018
Unprompted review
Rated 5 out of 5 stars

The entire team was great to work with

The entire team was great to work with! I was contacted within a day after applying and from that point forward I was continually updated throughout the entire process. We had an extremely aggressive closing date, and hit the target with the help of Premium. I highly recommend Premium and would happily use them in the future!

14 April 2018
Unprompted review
Rated 5 out of 5 stars

Premium Mortgage Experience Very Positive

When proceeding through the mortgage approval process, I was guided very step of the way from Donna Maxwell, Kim Bell, and the entire team. I was informed of what I needed to do and how to do it. Everyone was helpful and friendly. The application process became stress-free for me due to the support from Premium.

12 April 2018
Unprompted review

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