Premium Mortgage Reviews 804

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Extremely unprofessional. Lost some of my paperwork, kept telling me different things every other day. The underwriter I worked with was useless. If they needed something of mine from loan officer wou... See more

Rated 5 out of 5 stars

We worked with Donna Maxwell, and she was terrific. In particular, when our contingent offer was "bumped" by the Seller, she and her team were extremely responsive in helping speed things along so th... See more

Rated 5 out of 5 stars

I worked with Frank Sardina at the Buffalo office and I couldn’t be happier with his expertise and experience. Although I have purchased a home before it was not in NY. Frank was able to walk me throu... See more

Rated 5 out of 5 stars

We came to Premium Mortgage on a rec from our RE agent since an established bank with offices in Buffalo could not clear us for a loan even though they pre-qualified us three months earlier. Time... See more

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4.4

Excellent

TrustScore 4.5 out of 5

804 reviews

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Rated 5 out of 5 stars

Patti Robbins made it an easy experience.

I would refer anyone I know to Patti Robbins. She was the most knowledgeable, easygoing person I’ve ever worked with. Being a first time home buyer, I was very nervous and had a lot of questions. She was always extremely approachable, friendly and warm. A very valuable employee for Premium Morgtage!!

9 April 2018
Unprompted review
Rated 5 out of 5 stars

I thoroughly enjoyed working with every…

I thoroughly enjoyed working with every single person I dealt with at Premium Mortgage. From my initial consultation with Darlene (who really knows her stuff when it comes to qualifying for and obtaining the best mortgage for her clients!) to every other person I dealt with throughout the mortgage process everything went smoothly and I was informed along every step of the way. I will definitely (and already have several times) recommend Premium Mortgage for anyone that needs a mortgage broker. It's so much easier than trying to navigate the banks on your own!

9 April 2018
Unprompted review
Rated 5 out of 5 stars

Won't go anywhere else!!!

We had purchase problems because of the sellers. If it weren't for the dedication and commitment of our loan processing team at Premium Mortgage, our property purchase may have not been completed. Over the past few years, my husband and I have purchased many properties through banks and having used Premium Mortgage for our recent home, I will never go anywhere else!

9 April 2018
Unprompted review
Rated 5 out of 5 stars

Easy to work with

Easy to work with, stayed on task until I was satisfied that I understood the particular item that was evading my mind at the time. Reviewed everything as many times as I needed. Looking forward to working with the team again

9 April 2018
Unprompted review
Rated 5 out of 5 stars

Quick and easy application process

Quick and easy application process. Most signatures done with e-doc. I was able to get the best rate and close fast. All services I needed to close with we’re priced competitively and used through premium.

9 April 2018
Unprompted review
Rated 4 out of 5 stars

We had a great loan originator who kept…

We had a great loan originator who kept in contact with us and explained what was going on but once we got passed where he could help us the amount of communication dropped to nothing and it was very hard and confusing information being given to us.

9 April 2018
Unprompted review
Rated 5 out of 5 stars

I will highly recommend Amy Bell and…

I will highly recommend Amy Bell and Tina Burke with Premium Mortgage. These girls were highly professional, knowledgeable and responsive. I was mostly impressed with turnaround time and quickly the closing date was scheduled. I was explained the process in great detail and they were very patient as I was a first time home buyer. Premium Mortgage is very lucky to have these girls as they know the true definition of customer service. Thank you so much Amy and Tina for all your hard work.

28 March 2018
Unprompted review

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