Extremely unprofessional. Lost some of my paperwork, kept telling me different things every other day. The underwriter I worked with was useless. If they needed something of mine from loan officer wou... See more
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See what reviewers are saying
We worked with Donna Maxwell, and she was terrific. In particular, when our contingent offer was "bumped" by the Seller, she and her team were extremely responsive in helping speed things along so th... See more
I worked with Frank Sardina at the Buffalo office and I couldn’t be happier with his expertise and experience. Although I have purchased a home before it was not in NY. Frank was able to walk me throu... See more
We came to Premium Mortgage on a rec from our RE agent since an established bank with offices in Buffalo could not clear us for a loan even though they pre-qualified us three months earlier. Time... See more
Company details
Contact info
2541 Monroe Avenue, 14618, Rochester, United States
- 1 (844) 793-0177
- info@premiummortgage.com
- premiummortgage.com
We were pleased with the handling of…
We were pleased with the handling of our VA Mortgage. Jeanie and her team were very helpful, with all the hassles involved.
Thank you all
Patti Robbins made it an easy experience.
I would refer anyone I know to Patti Robbins. She was the most knowledgeable, easygoing person I’ve ever worked with. Being a first time home buyer, I was very nervous and had a lot of questions. She was always extremely approachable, friendly and warm. A very valuable employee for Premium Morgtage!!
Premium mortgage was fast and caring in…
Premium mortgage was fast and caring in the process of the purchase of our home the helped us out when we found out there were many leans and other judgments on property and stuck it out with us while problems were resolved
We were very pleased with our…
We were very pleased with our experience with Premium Mortgage. Everyone I spoke to was polite and very knowledgeable. They made our home purchase pretty much stress free.
Patti Shedd is the best!
I thoroughly enjoyed working with every…
I thoroughly enjoyed working with every single person I dealt with at Premium Mortgage. From my initial consultation with Darlene (who really knows her stuff when it comes to qualifying for and obtaining the best mortgage for her clients!) to every other person I dealt with throughout the mortgage process everything went smoothly and I was informed along every step of the way. I will definitely (and already have several times) recommend Premium Mortgage for anyone that needs a mortgage broker. It's so much easier than trying to navigate the banks on your own!
Awesome experience!
Staff was very professional and detail oriented. Communication was perfect! made the 1st time house buying experience very stress free and easy!
Won't go anywhere else!!!
We had purchase problems because of the sellers. If it weren't for the dedication and commitment of our loan processing team at Premium Mortgage, our property purchase may have not been completed. Over the past few years, my husband and I have purchased many properties through banks and having used Premium Mortgage for our recent home, I will never go anywhere else!
Easy to work with
Easy to work with, stayed on task until I was satisfied that I understood the particular item that was evading my mind at the time. Reviewed everything as many times as I needed. Looking forward to working with the team again
Quick and easy application process
Quick and easy application process. Most signatures done with e-doc. I was able to get the best rate and close fast. All services I needed to close with we’re priced competitively and used through premium.
Excellent Experience!
Excellent experience, I would recommend this company to anyone.
Amy Bell and her team were fabulous…
Amy Bell and her team were fabulous once again! We have now used them four times and each time it went without a hitch. They make this normally stressful process a pleasure...
Got professional treatment
Got professional treatment, prompt service and freshly brewed hot coffee. Thanks for great service and great coffee. Thank you
Very easy and quick process
Very easy and quick process. Ralph Basile and Theresa were great to deal with.
My experience could not have been…
My experience could not have been better. Jolene Flaherty and Rebecca App were professional, gracious and did everything they could to insure a smooth process for me. I recommend Premium very highly!
Jolene is the best
Jolene is the best. Great experience on our 3rd house with premium!
We had a great loan originator who kept…
We had a great loan originator who kept in contact with us and explained what was going on but once we got passed where he could help us the amount of communication dropped to nothing and it was very hard and confusing information being given to us.
I will highly recommend Amy Bell and…
I will highly recommend Amy Bell and Tina Burke with Premium Mortgage. These girls were highly professional, knowledgeable and responsive. I was mostly impressed with turnaround time and quickly the closing date was scheduled. I was explained the process in great detail and they were very patient as I was a first time home buyer. Premium Mortgage is very lucky to have these girls as they know the true definition of customer service. Thank you so much Amy and Tina for all your hard work.
Adam was awesome
Adam was awesome. I would text and bug him in the middle of the night and he would answer:)
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