Extremely unprofessional. Lost some of my paperwork, kept telling me different things every other day. The underwriter I worked with was useless. If they needed something of mine from loan officer wou... See more
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See what reviewers are saying
We worked with Donna Maxwell, and she was terrific. In particular, when our contingent offer was "bumped" by the Seller, she and her team were extremely responsive in helping speed things along so th... See more
I worked with Frank Sardina at the Buffalo office and I couldn’t be happier with his expertise and experience. Although I have purchased a home before it was not in NY. Frank was able to walk me throu... See more
We came to Premium Mortgage on a rec from our RE agent since an established bank with offices in Buffalo could not clear us for a loan even though they pre-qualified us three months earlier. Time... See more
Company details
Contact info
2541 Monroe Avenue, 14618, Rochester, United States
- 1 (844) 793-0177
- info@premiummortgage.com
- premiummortgage.com
Is this review even going to be read
Is this review even going to be read? Anyway, I was repearedly assured that my house closing would be on the twenty second of September, which was a Friday. Friday...Saturday...Sunday...came and went. Not one word from a single person until late Monday morning. I took off from work to get everything moved in during this timeframe, instead I got to sit here on my hands. When I told the individual that I took off for the move, they said that I really shouldnt have done that. Are you serious? As if buying a house is something that someone does once a week. So I hope whoever was responsible for this nonsense had a terrific weekend because I will never recommend Premium Mortgage to anyone.
Karen H
Karen H. and her team was fantastic throughout the entire process. I will absolutely engage Karen again in the future, and would recommend Premium to anyone looking for a mortgage.
Excellent service
I’ve had numerous mortgages through …
I’ve had numerous mortgages through Premium Mortgage. Great service. Call Sayuko. She’ll get you financed.
Highly Recommended
Smooth process and outcome just as promised! Also very helpful with voluminous paperwork required by banks these days. Keep up the good work!
Matt Secor was a pleasure to work with …
Matt Secor was a pleasure to work with and solved all of the issues fast and effectively.
Jerry Frate was awesome from the …
Jerry Frate was awesome from the beginning- kept it real and still took the time to make sure I understood EVERYTHING! (Being that this was my first mortgage/first house that was really important to me)
The team was with me every step of the way and helped as needed to get me through!
Thank you! :)
Highly recommend
I had the pleasure of working with Gage Bush as my mortgage broker. He was there for me threw the whole process to answer any questions I had. I feel like he grew accustomed to my text every morning at 9 am asking if there was any updates. With Gage not one email or text wasn't returned asap and he made me feel like I was his top priority! Hopefully I never have to buy a house again but if I do I know who I am going to be going threw!
Premium Mortgage is the best company I …
Premium Mortgage is the best company I have ever worked with, in any industry. They are efficient, responsive, trustworthy, personable and incredibly accommodating to any and all questions and inquiries. I would highly recommend them to anyone who is the market for a mortgage and I would especially recommend Phyllis and Rebecca. They both made my mortgage process stress-free and I can't say enough about them both and it was an absolute pleasure working with them.
Scott Sullivan and Partners
Scott Sullivan and his co-workers were professional and amazing in assisting us with the purchase of our home. Scott was aware of the importance in buying our home. From start to finish Scott guided us in providing all necessary documents to approve our loan in a timely manner.
Great service
Great service, good communication, prompt responses to inquiries, and a good overall experience.
did everything they said they …
did everything they said they would...the process and experience was great
10/10 would use again
Quick service, responsive and professional. 10/10 would use again.
Excellent Agent
Michelle Corbani, my agent, walked me through every step of the home financing process. While I hit quite a few snags on the way to ending up in my home, Ms. Corbani was never thrown. When I had concerns or questions, she was available to answer. If I called and left a voice mail or emailed, I always received a prompt response. I am very satisfied with Ms. Carbani and Premium Mortgage.
Great overall experience!
Julie Symes was absolutely wonderful
Julie Symes was absolutely wonderful. She handled my case in a kind and very professional manner. She was always there to answer my questions and to assure me that she was working on my behalf. I can't say enough about how much I appreciated all her effort and time.
As stress-free as a mortgage gets
Premium Mortgage made the first-time home buying process easy. Laurie and Michelle were great to work with, answered all my questions and were very helpful throughout a usually stressful process.
Made the process simple and …
Made the process simple and straightforward.
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