Premium Mortgage Reviews 804

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Extremely unprofessional. Lost some of my paperwork, kept telling me different things every other day. The underwriter I worked with was useless. If they needed something of mine from loan officer wou... See more

Rated 5 out of 5 stars

We worked with Donna Maxwell, and she was terrific. In particular, when our contingent offer was "bumped" by the Seller, she and her team were extremely responsive in helping speed things along so th... See more

Rated 5 out of 5 stars

I worked with Frank Sardina at the Buffalo office and I couldn’t be happier with his expertise and experience. Although I have purchased a home before it was not in NY. Frank was able to walk me throu... See more

Rated 5 out of 5 stars

We came to Premium Mortgage on a rec from our RE agent since an established bank with offices in Buffalo could not clear us for a loan even though they pre-qualified us three months earlier. Time... See more

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4.4

Excellent

TrustScore 4.5 out of 5

804 reviews

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Rated 1 out of 5 stars

Is this review even going to be read

Is this review even going to be read? Anyway, I was repearedly assured that my house closing would be on the twenty second of September, which was a Friday. Friday...Saturday...Sunday...came and went. Not one word from a single person until late Monday morning. I took off from work to get everything moved in during this timeframe, instead I got to sit here on my hands. When I told the individual that I took off for the move, they said that I really shouldnt have done that. Are you serious? As if buying a house is something that someone does once a week. So I hope whoever was responsible for this nonsense had a terrific weekend because I will never recommend Premium Mortgage to anyone.

17 October 2017
Unprompted review
Rated 5 out of 5 stars

Karen H

Karen H. and her team was fantastic throughout the entire process. I will absolutely engage Karen again in the future, and would recommend Premium to anyone looking for a mortgage.

16 October 2017
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Smooth process and outcome just as promised! Also very helpful with voluminous paperwork required by banks these days. Keep up the good work!

12 October 2017
Unprompted review
Rated 5 out of 5 stars

Jerry Frate was awesome from the …

Jerry Frate was awesome from the beginning- kept it real and still took the time to make sure I understood EVERYTHING! (Being that this was my first mortgage/first house that was really important to me)
The team was with me every step of the way and helped as needed to get me through!
Thank you! :)

6 October 2017
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I had the pleasure of working with Gage Bush as my mortgage broker. He was there for me threw the whole process to answer any questions I had. I feel like he grew accustomed to my text every morning at 9 am asking if there was any updates. With Gage not one email or text wasn't returned asap and he made me feel like I was his top priority! Hopefully I never have to buy a house again but if I do I know who I am going to be going threw!

5 October 2017
Unprompted review
Rated 5 out of 5 stars

Premium Mortgage is the best company I …

Premium Mortgage is the best company I have ever worked with, in any industry. They are efficient, responsive, trustworthy, personable and incredibly accommodating to any and all questions and inquiries. I would highly recommend them to anyone who is the market for a mortgage and I would especially recommend Phyllis and Rebecca. They both made my mortgage process stress-free and I can't say enough about them both and it was an absolute pleasure working with them.

4 October 2017
Unprompted review
Rated 5 out of 5 stars

Scott Sullivan and Partners

Scott Sullivan and his co-workers were professional and amazing in assisting us with the purchase of our home. Scott was aware of the importance in buying our home. From start to finish Scott guided us in providing all necessary documents to approve our loan in a timely manner.

4 October 2017
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, good communication, prompt responses to inquiries, and a good overall experience.

3 October 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Agent

Michelle Corbani, my agent, walked me through every step of the home financing process. While I hit quite a few snags on the way to ending up in my home, Ms. Corbani was never thrown. When I had concerns or questions, she was available to answer. If I called and left a voice mail or emailed, I always received a prompt response. I am very satisfied with Ms. Carbani and Premium Mortgage.

3 October 2017
Unprompted review
Rated 5 out of 5 stars

Julie Symes was absolutely wonderful

Julie Symes was absolutely wonderful. She handled my case in a kind and very professional manner. She was always there to answer my questions and to assure me that she was working on my behalf. I can't say enough about how much I appreciated all her effort and time.

3 October 2017
Unprompted review
Rated 5 out of 5 stars

As stress-free as a mortgage gets

Premium Mortgage made the first-time home buying process easy. Laurie and Michelle were great to work with, answered all my questions and were very helpful throughout a usually stressful process.

3 October 2017
Unprompted review

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