Preno  Reviews 25

The support from Preno has been first rate. Keegan has been a such an asset as we've set up the app, always responsive, full of useful knowledge, and happy to answer every question I've thrown at him. It's been such a relief knowing there's someone there who actually knows their stuff! It's made the whole experience feel easy rather than overwhelming.

Preno staff are very helpful and the product itself is very easy to use and a very good pms.

The sales call was good; thanks, Tomas. The onboarding and support were great; thanks, Jessica.

I moved from Little Hotelier, and Preno is better in many ways. It is more responsive and intuitive, with screens that display more information, reducing the need to switch between different views. The Xero integration is seamless and works more effectively.

Email templates are easy to create, customise, and modify. You can send booking details to guests or agents, schedule emails before or after arrival, and access an email history showing all messages sent via the Preno interface.

Rates are easy to update, and the dynamic pricing rules allow for automatic rate adjustments based on occupancy and the rules you set, making revenue management effortless.

The only thing lacking is a phone app. I particularly liked how my old system would send notifications for key events like check-ins, which was a useful feature for staying on top of motel operations.

Overall, Preno has made managing reservations simpler and more efficient. Highly recommended for small accommodation providers looking for a well-designed, reliable system with great support.

I've had a fantastic experience using the Preno app!
the platform provides exceptional details, giving me a clear understanding and direction on how to navigate and optimize the property business operations.
The app is truly great, and I highly recommend it.

Highly recommend. The team at Preno are super supportive, prompt and make everything easy and simple without complication.

Having just changed from having two companies look after us to having just one being Preno has made life a little cruisier which is what we all want.
Marie was our go to lady in regards to setting up our site and helping us from then on, she has been so good to deal with and nothing was a problem, even though I was on the phone or email to her constantly.
We look forward to smooth sailing from here on in, thank you Marie for all your wonderful help and advise.

A great smaller scale PMS provider and channel manager for smaller properties. Staff is helpful and responsive. It's got a simple and easy to learn user interface, but the simplicity leads to a few limitations - thankfully not ones that are very glaring for the smaller properties.

Great software and fantastic support. Preno has been instrumental in our success running a hotel. Love it. 10/10 recommend.

We love the support and the guidance provided in order to improve our business and to generate extra revenue in little ways. Every bit makes a difference and the knowledge of the industry from the Preno end is profound.

The inquiry was handled promptly and professionally. The support team is always friendly and supportive. I enjoy working with Preno.

Well anything new is a bit stressful.
Still learning the system but its looking good and have had great help and support from Jessica.
Its also easy to deal with people based in New Zealand
I'm pleased that we moved from our last provider.

Response time and support levels are second to none. The team give a personal approach and are awesome to deal with : )

Marie is very helpful and proactive and follows up

Great web based PMS system, simple and easy to use but with lots of features. Really helpful customer support, fast to respond. Enjoying using Preno!

Marie who helped me with my switch from Seekom made the process super easy. Preno is a much fairer priced product.

Online support is quite responsive, helpful and friendly. Good value for money. Intuitive and easy to use back end. Some limitation with the software being able to make edits on the booking page, otherwise fine. It would be great to be able to preview the booking page in real time, before it goes live.

The account set up and management itself is very simple and there are always friendly and super helpful staff available on the live chat if you do need a hand with anything. They're pretty quick to respond and always have an answer for you

We decided to switch to a channel manager after a few years of just using one platform and not getting enough bookings that way. I liked Preno because there was no hard sales pitch at the beginning only straight forward steps on how we’d go through the process.

Once we’d signed up there were there (and still are) there every step of the way! I wish we’d done it a few years ago! Would highly recommend as they are very friendly and easy to work with! Thanks Laura

Great customer service and keen to support to get it exactly right.

Preno has really increase our revenue, while easing our work load. Tomas and Marie were the best , very helpful and patient.