Prepaidsims Reviews 

Setting up was hard and I couldn’t do it until I got to my hotel. Unfortunately I had to ring the hotel for their courtesy bus so I had to get a stranger to ring for me - that wasn’t good. Apart from that it worked well.

Good coverage whilst travelling UK and Belgium. Right amount of data included for time period. Easy to purchase and download.

Honestly, at first I was in doubt about IT . BUT, because the customer service was really great (thanks ti Alvin).I gave it a try and my total review was 10/10.
I am not good with technology and it became simple because I just need to take out my old sim card (which is very reassuring that I will not be charged by my own network provider) and insert the provided sim card and GO...
I dodnt order the esim bec it will be complicated to me BUT Yes, you can get either one.
Again, thanks
Ferdie
Brisbane,🇦🇺 to 🇰🇷 March 2026

Prompt response if assistance is needed. Connection is immediate is following the steps correctly.

Has worked really well. At the beginning I couldn't find the esim
Emailed support, they said look in scam folder eventually found it. The support team was quick and excellent. Would highly recommend the company.

Great sim with no tech dramas. Easy to setup and good service around our trip of New Zealand’s north and south islands

So far so good but has to wait how long it will last.

Sim arrived quickly. Easy to install and use - connected quickly and easily to local network

I placed the sim cards in our phones while still on our flight from Australia to New Zealand leaving them turned off.
On landing turned them on & worked straight away so i could use the maps in our phone to get hire car to where we needed to be.
Used for 3 weeks in New Zealand with no issues keeping in contact family & friends through data-based massager & calls. Even using face time with the grandkids to show them where we were.
Did lose signal a couple of times but this is normal with any phone service. 10/10

I had some issues setting up esim for my wife and the support received was fantastic because
- responsiveness to my issues
- patience and providing solutions and asking questions
- experience provided that got the problem fixed

I highly recommend to use them anytime.

I had set the wrong start date to activate my sim when visiting Thailand. A couple of emails and the issue was fixed. So good so grateful. All round great service

It allowed me to use Google Maps on my phone to navigate from Auckland to Rotorua, Taupo, Waitomo, Whanganui to Wellington with no problems.

Great customer service. I had purchased a number of prepaid SIMs for a trip in March. Unfortunately Trump's war in the Middle East resulted in trip cancellation. The team at Prepaid SIMs was understanding and provided me with a credit for future use, without question.

My experience is not involving any SIM card but the excellent PrepaidSims.com.au customer service.
Last year I bought a sim card online but I couldn't use it because my travel plans suddenly changed, for medical reasons.
Alvin supported me a lot, giving me all the necessary info and reassured me. I strongly recommend their services.

So happy with the service. From the time we put an order for these sim card and we got it in the post in within few days. The sim card itself works perfectly. Will keep on using this company for our next holiday

set up was a hastle, instructions were not very clear. some form of graphic, or document with the instructions would assist in making the set-up instructions easier to understand. UX design should be considered more. the sim, once working provides very fast data. overall happy.

My Europe trip got cancelled so I reached out to ask if the Europe esim I purchased could be exchanged for a New Zealand one for another trip in a couple months - thinking that I wouldn’t be able to do that, but just checking in case. I received a response within the same day, saying they could fulfill the exchange with no extra cost. Very happy with the customer service provided at Prepaidsims. :))

I recently travelled to New Zealand with my family of 8. From the moment we arrived, inserted the 2 Sim cards in 2 phones and activated them, it was great. We travelled around the north island and had no problems at all with the coverage. I am very happy with the service from Prepaid Sims. Thank you.