Prescription Doctor Reviews 

10,613
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 414 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that necessary medical treatments arrive promptly and are safely packaged right to their doorstep. Consumers find the online ordering process extremely straightforward, pointing out that the detailed medical questionnaires are very easy to complete and understand. However, some reviewers were not happy with significant delivery delays, prolonged waiting periods, and severe issues concerning unfulfilled orders. A few other people also felt that customer support was lacking, mentioning frustrating experiences involving missing responses, lack of refunds, and poor communication overall.

What people talk about most

Service

Consumers find service to be positive, highlighting quick, professional, and reliable assistance. Reviewers... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that medications and orders consistently... See more

Order

People report positive experiences with order, highlighting that the process is straightforward and easy to... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the effectiveness and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the website as clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found that this pharmacy has been helpful, answered all questions/queries I have had...Medication has arrived within 2-3 day's of placing order, of my monthly repeat...They always send me a reminder,... See more

Rated 5 out of 5 stars

timely response to my prescription request the health questionnaire was well set out and easy to follow clear description of the medication I requested, offered in two different sizes and with cle... See more

Company replied

Rated 5 out of 5 stars

Weekend arriving, no doctor appointments to be had for over a week so took a gamble on this site. So pleased I did as following a brief questionnaire I was prescribed medication. The meds arrived... See more

Rated 5 out of 5 stars

Quick and easy to order medication. Unfortunately, our GP surgery is no longer able to deal with minor things such as UTIs due to staffing pressures and ordering an antibiotic this way has meant I cou... See more

Company replied


Company details

  1. #74 of 104 best companies in Pharmacy
  2. #21 of 28 best companies in Doctor
  3. #42 of 62 best companies in Skin care clinic

Information provided by various external sources

Prescription Doctor Online Doctor Service offers a convenient & confidential, approved online consultation service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(10,613)

378 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great .answered a few questions .Great…

Great .answered a few questions .Great fast service .Will definitely be using again .

15 December 2025
Prescription Doctor logo

Reply from Prescription Doctor

Hi,

Thank you, that's really kind! We're happy we could answer your questions and get everything sorted quickly for you. It's always good to know a customer plans to come back, so we look forward to it.

Kind regards,
Prescription Doctor

Rated 5 out of 5 stars

Never fails expectations

Never fails. Very professional approach and also strong customer satisfaction focus, fast delivery
Very pleased for many years

18 December 2025
Prescription Doctor logo

Reply from Prescription Doctor

Hi,

What a wonderful thing to read, thank you! Knowing that you've been happy with us for many years really does mean the world to our team. We work hard to maintain that standard, and loyal customers like yourself are the reason we keep pushing to get it right every time.

Thank you for your continued trust in us.

Kind regards,
Prescription Doctor

Rated 5 out of 5 stars

Perfect pharmacy ivy

This company provided exactly what I required to treat my condition. Delivery was on time and well packaged and discreet.g

19 December 2025
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Reply from Prescription Doctor

Hi,

Thank you for the lovely review! We're really pleased we could provide exactly what you needed, and that everything arrived on time and discreetly packaged. That's always our aim.

We're here whenever you need us again.

Kind regards,
Prescription Doctor

Rated 5 out of 5 stars

Very swift response from doctor

Very swift response from doctor. Product arrived the next day.

19 December 2025
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Reply from Prescription Doctor

Hi,

Thank you for your review! Our prescribers work hard to review consultations as quickly as possible, so it's great to hear that speed came through for you with next day delivery too.

We're here if you ever need us again.

Kind regards,
Prescription Doctor

Rated 5 out of 5 stars

Quick and easy to order medication

Quick and easy to order medication. Unfortunately, our GP surgery is no longer able to deal with minor things such as UTIs due to staffing pressures and ordering an antibiotic this way has meant I could treat my UTI. Many thanks for the quick and professional service.

17 December 2025
Prescription Doctor logo

Reply from Prescription Doctor

Hi,

Thank you so much for sharing your experience. We know how difficult it can be when access to your GP is limited, especially for something like a UTI that really needs treating sooner rather than later. We're glad we could step in and help you get the antibiotic you needed quickly and without any hassle.

This is exactly why we're here, and it means a lot to hear that our service made a real difference for you. Don't hesitate to come back to us anytime.

Kind regards,
Prescription Doctor

Rated 5 out of 5 stars

Very efficient and arrived on time as…

Very efficient and arrived on time as promised. Cannot fault the service

18 December 2025
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Reply from Prescription Doctor

Hi,

Can't ask for more than that! We're really pleased everything went smoothly and arrived right when we said it would. Thank you for your trust in us.

Kind regards,
Prescription Doctor

Rated 5 out of 5 stars

Very quick service

Very quick service

18 December 2025
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Reply from Prescription Doctor

Hi,

Speed is everything when you're waiting on medication, so we're glad we got it to you quickly. Thank you for your review!

Kind regards,
Prescription Doctor

Rated 5 out of 5 stars

Professional, discrete and timely.

Professional and discrete service which eliminates stress and delay. Worth every penny for peace of mind and timely treatment.

17 December 2025
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Reply from Prescription Doctor

Hi,

That really means a lot, thank you. Taking the stress out of getting the treatment you need is exactly what we set out to do, so hearing you've had that peace of mind is fantastic. We're glad the whole experience felt worth it.

Thank you for choosing us and for taking the time to share your feedback.

Kind regards,
Prescription Doctor

Rated 5 out of 5 stars

Quick

Quick, efficient and great service

17 December 2025
Prescription Doctor logo

Reply from Prescription Doctor

Hi,

That's music to our ears! Thank you for the kind feedback, we're really happy you had a positive experience with us.

Kind regards,
Prescription Doctor

Rated 5 out of 5 stars

very good service

very good service. tablets arrived within 2 days. excellent. will use again.

17 December 2025
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Reply from Prescription Doctor

Thank you for your great feedback. We’re so pleased to hear that you were happy with the service and that your tablets arrived within 2 days.

It’s wonderful to know you had an excellent experience with us, and we really appreciate your trust in our pharmacy. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Great service

Great service

17 December 2025
Prescription Doctor logo

Reply from Prescription Doctor

Thank you for your review. We’re delighted to hear that you were happy with the service you received.

Our team works hard to provide a smooth, reliable, and discreet experience for every customer, so your feedback is greatly appreciated. Thank you for choosing us and we hope to assist you again in the future.

Rated 5 out of 5 stars

Easy to use and great service

Easy to use and great service

16 December 2025
Prescription Doctor logo

Reply from Prescription Doctor

Thank you for your kind feedback. We’re really glad to hear that you found the process easy to use and that you were happy with the service provided.

Making online healthcare simple, convenient, and reliable for our customers is always our goal, so it’s great to know we delivered that experience for you. We truly appreciate your support.

Rated 5 out of 5 stars

They responded fast

They responded fast, I recommend to anyone

16 December 2025
Prescription Doctor logo

Reply from Prescription Doctor

Thank you for the lovely review. We’re pleased to hear that you received a quick response from our team and that you would recommend our service to others.

Providing prompt, reliable support is something we take great pride in, so your feedback really means a lot to us. We appreciate your support and thank you for choosing our pharmacy.

Rated 5 out of 5 stars

Very nice quick delivery

Very nice quick delivery

16 December 2025
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Reply from Prescription Doctor

Thank you for your feedback. We’re so pleased to hear that you were happy with the quick delivery and overall service.

We know how important a fast and reliable experience is when ordering online, so it’s great to know we met your expectations. We truly appreciate your support and hope to assist you again in the future.

Rated 5 out of 5 stars
Prescription Doctor logo

Reply from Prescription Doctor

Thank you for your kind review. We’re delighted to hear that you found our service efficient and were pleased with the fast delivery.

Our team is committed to making the process as smooth and convenient as possible, so your feedback is greatly appreciated. Thank you for choosing our pharmacy and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Easy to order and good communication…

Easy to order and good communication very helpful and quick delivery

16 December 2025
Prescription Doctor logo

Reply from Prescription Doctor

Thank you for taking the time to leave a review. We’re really pleased to hear that you found the ordering process easy and our communication helpful throughout.

It’s great to know your delivery arrived quickly as well. We always aim to provide a simple, supportive, and reliable service, so your feedback means a great deal to us. Thank you for choosing our pharmacy.

Rated 5 out of 5 stars

First class service

First class service. Great Pharmacy. Medication arrived very quickly.

16 December 2025
Prescription Doctor logo

Reply from Prescription Doctor

Thank you for your fantastic feedback. We’re delighted to hear that you received first class service and that your medication arrived so quickly.

Our team works hard to provide a professional and dependable experience for every customer, so it’s wonderful to know you were happy with the service. We truly appreciate your support and kind words.

Rated 5 out of 5 stars

Fairly straightforward to purchase.. unlike some others.Not too many holes to jump through like…

Not too many holes to jump through like some other online pharmacies.

15 December 2025
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Reply from Prescription Doctor

Thank you for your feedback. We’re really pleased to hear that you found the process straightforward and easier to use compared to other online pharmacies.

We understand how important it is to keep things simple while still ensuring a safe and professional service, so it’s great to know the experience worked well for you. We truly appreciate your support and thank you for choosing our pharmacy.

Rated 5 out of 5 stars

Great service Easy to submit symptoms and fast…

Easy to submit symptoms and fast response

15 December 2025
Prescription Doctor logo

Reply from Prescription Doctor

Thank you for your kind review. We’re so pleased to hear that you found it easy to submit your symptoms and that you received a fast response from our team.

We always aim to make the process as simple, efficient, and supportive as possible for our customers, so your feedback is greatly appreciated. Thank you for choosing our pharmacy and for taking the time to share your experience.

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